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1st Energy
partners with Ajust

1st Energy
Complaints

The best way to resolve complaints with
1st Energy

1st Energy was founded in 2014 and according to their website, aspire to be a better alternative provider servicing energy customers in New South Wales, Queensland, Tasmania, South Australia, and Victoria. They provide customers with flexible plans and aim to deliver high value for money.

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1st Energy

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Join our campaign

Have a complaint? Click below to resolve your issue with
1st Energy

Have a complaint? Click below to resolve your issue with
1st Energy

Ajust is putting pressuring on
1st Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Energy

issue with 1st Energy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
issue with 1st Energy

Helen

October 9, 2023

Distressed that 1st thinks it ok to connect to another address that is not mine and still pursuing payment

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

1st Energy

To Listen

Live Campaign
Do you manage complaints for
1st Energy
?
Energy

issue with 1st Energy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen

Helen

October 9, 2023

We swapped to first for our shop elec and gas and electric for home they then sent an invoice for gas from my neighbours address , we don’t have a gas connection at home , and they refuse to reverse the invoice, even when I said I didn’t use as I actually can’t !

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Energy

issue with 1st Energy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
issue with 1st Energy

Helen

October 9, 2023

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

1st Energy

The best way to resolve an issue with 

1st Energy

Quick Solutions
Prepared by
1st Energy
WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to

1st Energy

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
1st Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
1st Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
1st Energy
Phone
1300 426 594
Details missing. Help fill in the gaps.
Post
Customer Advocacy, 1st Energy Australia, PO Box 16029, Collins Street West, VIC 8007
Details missing. Help fill in the gaps.
Online
https://1stenergy.com.au/complaints/
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In person
Details missing. Help fill in the gaps.
Complaint Policy
https://1stenergy.com.au/wp-content/uploads/2023/03/1st-Energy-Complaint-Dispute-Resolution-Policy-April-2022.pdf
Details missing. Help fill in the gaps.

Common issues related to

1st Energy

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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