I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lance
Simply Energy Complaints
The best way to resolve complaints with Simply Energy
Simply Energy is a relatively large energy provider in Australia, currently hosting over 700,000 consumers. In 2021, the AER required Simply Energy to carry out a compliance audit. In response to the audit recommendations, Simply Energy implemented a monthly reconciliation process between their complaint investigations and compliance systems.
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COMPLAINTS SENT THROUGH AJUST
Energy
Language barrier
Closed
24/6/2024
Sent
28/5/2024
Language barrier
Lance
•
May 28, 2024
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Energy
Customer service communication
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lance
Customer service communication
Lance
•
April 15, 2024
Unable to use gas heater
Outcome Sought
Apology
Compensation
Other
Energy
Connection not moved
Unresolved
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Connection not moved
Jason
•
March 19, 2024
Unable to move to new address
Outcome Sought
Apology
Compensation
Other
Energy
Late payment cost
Unresolved
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ngan
Late payment cost
Ngan
•
January 17, 2024
Customer unable to pay more
Outcome Sought
Apology
Compensation
Other
Energy
Non-compliance with request
Closed
Sent
16/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lex
Non-compliance with request
Lex
•
January 16, 2024
Delay in gas and power removal
Outcome Sought
Apology
Compensation
Other
Energy
Closed
15/12/2023
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Carolyn
•
December 14, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Absurdly High Final bill
Closed
10/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Absurdly High Final bill
Margaret
•
November 21, 2023
Customer is paying more for power than others
Outcome Sought
Apology
Compensation
Other
Energy
Payment method
Closed
21/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Payment method
Kevin
•
November 15, 2023
Unable to pay
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
9/8/2023
Sent
3/8/2023
With ajust’s help, I had been contact by correct personel from Simply Energy and get my problem reaolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giap
Fees / Payments
Giap
•
August 3, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
2/5/2023
Sent
26/3/2023
I would like to find out who the lady caller was, if she was working for Simply Energy, or if she is an agent who handles delinquent accounts for Simply Energy. Their process must be changed due to scams these days, and us customers who are just trying to protect ourselves should not be punished from trying to do the right thing.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Customer Service
Jeffrey
•
March 26, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Simply Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Simply Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Simply Energy
We handle everything for you, get started for free.
How to contact
Simply Energy
Online
https://myaccount.simplyenergy.com.au/portal/contact-us-connect-me_template.aspx
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.simplyenergy.com.au/help-centre/policies-and-commitments
Details missing. Help fill in the gaps.
Common issues related to
Simply Energy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Simply Energy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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