Simply Energy is a relatively large energy provider in Australia, currently hosting over 700,000 consumers. In 2021, the AER required Simply Energy to carry out a compliance audit. In response to the audit recommendations, Simply Energy implemented a monthly reconciliation process between their complaint investigations and compliance systems.


Simply Energy
complaints we’ve resolved
Payment method


Fees / Payments


Customer Service


Fees / Payments


Other


Connection / Supply


Fees / Payments


Customer Service


Fees / Payments


Fees / Payments


Customer Service


How to make your
Simply Energy
complaint
Resolve the easy way
Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome. It only takes a few minutes.

Quick and Easy
Get an outcome
Free help
Issues related to
Simply Energy
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.