I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Simply Energy is a relatively large energy provider in Australia, currently hosting over 700,000 consumers. In 2021, the AER required Simply Energy to carry out a compliance audit. In response to the audit recommendations, Simply Energy implemented a monthly reconciliation process between their complaint investigations and compliance systems.
Have a complaint?
Simply Energy
68
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Simply Energy
complaints we’ve resolved
Energy
Payment method
Closed
21/11/2023
Sent
14/11/2023
Payment method
Submitted for
Kevin
Closed
November 21, 2023
Energy
Fees / Payments
Closed
9/8/2023
Sent
3/8/2023
With ajust’s help, I had been contact by correct personel from Simply Energy and get my problem reaolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giap
Fees / Payments
Submitted for
Giap
Closed
August 9, 2023
Energy
Customer Service
Closed
2/5/2023
Sent
26/3/2023
I would like to find out who the lady caller was, if she was working for Simply Energy, or if she is an agent who handles delinquent accounts for Simply Energy. Their process must be changed due to scams these days, and us customers who are just trying to protect ourselves should not be punished from trying to do the right thing.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Customer Service
Submitted for
Jeffrey
Closed
May 2, 2023
Energy
Fees / Payments
Closed
29/3/2023
Sent
14/3/2023
When I called yesterday in a state of distress, I spoke to a kind gentleman but clearly based in an Indian call centre. He was very understanding and said the matter would be investigated and I would be advised in 10-20 days. I just can't handle the stress of this enormous looming bill for that long.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Fees / Payments
Submitted for
Emily
Closed
March 29, 2023
Energy
Other
Closed
22/3/2023
Sent
14/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damian
Other
Submitted for
Damian
Closed
March 22, 2023
Energy
Connection / Supply
Closed
3/4/2023
Sent
1/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mari
Connection / Supply
Submitted for
Mari
Closed
April 3, 2023
Energy
Fees / Payments
Closed
1/12/2022
Sent
28/11/2022
They offer no help with resolving issues, give miss information and tell you, you will have to pay bill even though there is an obvious problem to the bill
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Fees / Payments
Submitted for
Matthew
Closed
December 1, 2022
Energy
Customer Service
Closed
5/12/2022
Sent
20/11/2022
thank you
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Customer Service
Submitted for
Maria
Closed
December 5, 2022
Energy
Fees / Payments
Closed
22/11/2022
Sent
11/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Fees / Payments
Submitted for
Sean
Closed
November 22, 2022
Energy
Fees / Payments
Closed
9/11/2022
Sent
3/11/2022
Usually haven’t had trouble with Simply Energy but seems they are trying to rob people of recent in such dire times! Doesn’t matter whether you are a loyal long time customer or not. And customer service is of no help so how do you resolve an issue?
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Fees / Payments
Submitted for
Rebecca
Closed
November 9, 2022
Energy
Customer Service
Closed
17/11/2022
Sent
17/10/2022
Not satisfied with customer service & positive outcome
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fay
Customer Service
Submitted for
Fay
Closed
November 17, 2022
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Simply Energy
complaint
Online
https://myaccount.simplyenergy.com.au/portal/contact-us-connect-me_template.aspx
Details missing. Help fill in the gaps.
Complaint Policy
https://www.simplyenergy.com.au/help-centre/policies-and-commitments
Details missing. Help fill in the gaps.
Hardship Assistance
https://www.simplyenergy.com.au/help-centre/billing-and-payment/financial-support
Details missing. Help fill in the gaps.
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02
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03
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