Simply Energy Complaints
The best way to resolve complaints with Simply Energy
Simply Energy is a relatively large energy provider in Australia, currently hosting over 700,000 consumers. In 2021, the AER required Simply Energy to carry out a compliance audit. In response to the audit recommendations, Simply Energy implemented a monthly reconciliation process between their complaint investigations and compliance systems.
Get heard by Simply Energy
![Simply Energy](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Have a complaint? Click below to resolve your issue with Simply Energy
Have a complaint? Click below to resolve your issue with Simply Energy
COMPLAINTS SENT THROUGH AJUST
Language barrier
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
May 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Customer service communication
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Connection not moved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Jason
•
March 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Late payment cost
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Ngan
•
January 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Non-compliance with request
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lex
•
January 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Carolyn
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Absurdly High Final bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Margaret
•
November 21, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Payment method
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Kevin
•
November 15, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Fees / Payments
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Giap
•
August 3, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Jeffrey
•
March 26, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Simply Energy
To Listen
Language barrier
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
May 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Customer service communication
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Connection not moved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Jason
•
March 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Late payment cost
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Ngan
•
January 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Non-compliance with request
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lex
•
January 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Carolyn
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Absurdly High Final bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Margaret
•
November 21, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Payment method
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Kevin
•
November 15, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Fees / Payments
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Giap
•
August 3, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Jeffrey
•
March 26, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
COMPLAINTS RESOLVED THROUGH AJUST
Language barrier
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
May 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Customer service communication
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lance
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Non-compliance with request
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Lex
•
January 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Carolyn
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Absurdly High Final bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Margaret
•
November 21, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Payment method
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Kevin
•
November 15, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Fees / Payments
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Giap
•
August 3, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Jeffrey
•
March 26, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Fees / Payments
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Emily
•
March 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Damian
•
March 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Simply Energy
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Simply Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
Simply Energy
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)