Simply Energy

Complaints

Hi, On 5th April 2024 I rang the general inquiry number for SE and spoke to Gunjan in customer service. I rang with what I thought was a straight forward easy request. It was please send someone to my address in order to re-light the pilot light on my gas heater that is located in the roof of my house. Unfortunately the customer service rep did not understand what my request was even after several attempts to explain .I was then transferred to someone else who supposedly could resolve this issue unfortunately the language barrier was worse than with the initial rep. Finally I was told that someone would attend my home (33 Bowman Drive, Mill Park 3082 on the 11/4. Case No 09327015. This didn't happen. Now I'm hoping that a written complaint will resolve the issue and get my heater lit. Simply Energy need to employ more staff with English as their first language to service their customers needs. It is ridiculous that such a simple request has not been resolved. I'm 65yo,live alone and have back and knee issues that preclude me from climbing up into the roof. I'm hoping for a positive, swift response to this complaint. Thank you. Regards, Lance Young.

Simply energy won't move my energy connection to my new address ,due to credit check when I'm already on a payment plain with them and paid own nearly half my debt with them

I RANG SIMPLY ENERGY AND TOLD THEM I CANNOT RESET MY PASSWORD THEY SENT ME A NEW PASSWORD IT WOULD NOT AND THEY WILL NOT HELP ME TO RESET IT SO WHAT CAN I DO

My name ngan le My account 25479682 ref 254796824 My electricity cost $222.24 i been paid iD 201302547968 14/9/23 BY POST BILLPAY My bank tranfer 14/9/23 i got record I did ring up no resound the electric bill that month until now alway send letter ím late payment costmore i cant pay more could you please sound them out i dont want headad with this broblem thank you

We purchased a set of condemned units and sought to have gas and power removed for demolition. Two other companies immediately complied with our request. We have been contacting Simply energy for over 3 weeks and despite forwarding the paperwork they required including proof of ownership over there is nothing done. We ring constantly each time speaking to a different person who doesn’t listen and requests the same paperwork. Very difficult to understand understand also. . Lex Grigg

You have the date of birth wrong on my details and i have given you the correct details by email but nothing has changed i have tried ringing you but i cannot get passed the security code My correct birth date is 9th March 1944 customer no is 28780773

We've changed energy suppliers after Simply energy told us to leave and look elsewhere when asking for a solar plan once 13.2kw of solar was installed on our roof! Customers of over a decade!!!! They were so rude and told us to Go!!!...Wouldn't even discuss alternate plans!! The solar installer said we were paying more for power than anyone else he'd seen!!! We'd had a few estimated bills due to lazy meter readers...Two mini Dachshunds in a one acre yard, locked up every time notice was given for a meter read and we were often home on these days!!! Final bill just issued, absurdly high!!!!!! One month usage, invoiced a year's worth of power!!! Still says an estimated read!!!! Our current quarter cost $42!! This is a joke right!!!!!!!!!!! Ridiculous!!

Why can’t I pay my electricity bill by PayPal