ActewAGL Complaints
The best way to resolve complaints with ActewAGL
ActewAGL is the main electricity and gas retailer for the ACT and parts of NSW. ActewAGL is a joint venture between AGL and the ACT government-owned utilities corporation. ActewAGL operates in a relatively small area, so it has fewer customers and complaints than other major retailers. There were about 1,500 complaints made to ActewAGL reported in 2021-22.
Get heard by ActewAGL
![ActewAGL](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Have a complaint? Click below to resolve your issue with ActewAGL
Have a complaint? Click below to resolve your issue with ActewAGL
COMPLAINTS SENT THROUGH AJUST
Rebate not applied
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Irena
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Access to meter
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Robert
•
July 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
No power
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Ayden
•
June 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
No response after 3 weeks
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Antonette
•
February 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Charged at odd hours
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Aubrey
•
January 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Overcharged on bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Brad
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Unrealistic bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Tamara
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Account removal
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Van
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
unusual amount of bill for just 4 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Nim
•
September 1, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Avash
•
June 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ActewAGL
To Listen
Rebate not applied
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Irena
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Access to meter
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Robert
•
July 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
No power
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Ayden
•
June 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
No response after 3 weeks
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Antonette
•
February 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Charged at odd hours
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Aubrey
•
January 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Overcharged on bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Brad
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Unrealistic bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Tamara
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Account removal
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Van
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
unusual amount of bill for just 4 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Nim
•
September 1, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Avash
•
June 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
COMPLAINTS RESOLVED THROUGH AJUST
Rebate not applied
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Irena
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
No power
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Ayden
•
June 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
No response after 3 weeks
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Antonette
•
February 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Charged at odd hours
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Aubrey
•
January 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Overcharged on bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Brad
•
December 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Unrealistic bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Tamara
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Account removal
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Van
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
unusual amount of bill for just 4 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Nim
•
September 1, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Customer Service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Avash
•
June 14, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Fees / Payments
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Peta
•
May 25, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ActewAGL
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
ActewAGL
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
ActewAGL
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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