ActewAGL complaints

The best way to resolve complaints with ActewAGL. Fast, fair and free for consumers.

ActewAGL is the main electricity and gas retailer for the ACT and parts of NSW. ActewAGL is a joint venture between AGL and the ACT government-owned utilities corporation. ActewAGL operates in a relatively small area, so it has fewer customers and complaints than other major retailers. There were about 1,500 complaints made to ActewAGL reported in 2021-22.

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ActewAGL
100
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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ActewAGL

complaints we’ve resolved

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High electricity bill

NA
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Nim
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Fees / Payments

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How to make your

ActewAGL

complaint

Your options for contacting

ActewAGL

to resolve a complaint.

Phone
02 62483519
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Post
Customer Liaison ActewAGL Retail GPO Box 366 Canberra ACT 2601
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In person
40 Bunda St, Canberra City 2601; Unit 2/157 Flemington Road Mitchell 2911
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Online
https://www.actewagl.com.au/contact
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Complaint Policy
www.actewagl.com.au/contact/complaints
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Hardship Assistance
www.actewagl.com.au/support-and-advice/help-with-your-bill/financial-support
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Issues related to

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