Red Energy complaints

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Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.

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Red Energy
96
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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Red Energy

complaints we’ve resolved

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Energy

Telephone not answered

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Roberto
Energy

Non payment of gas bill

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Joan
Energy

No invoice or communication received

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Robert
Energy

Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support

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My complaint was closed by Ajust.
Marie
Energy

Accidentally paid $91.55 to you instead of powershop

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My complaint was closed by Ajust.
Ian
Energy

issue with solar for hot water

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My complaint was closed by Ajust.
Ken
Energy

Solar panels not connected

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My complaint was closed by Ajust.
Vicki
Energy

scammed

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My complaint was closed by Ajust.
Leanne
Energy

Other

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My complaint was closed by Ajust.
Sharyne
Energy

Other

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My complaint was closed by Ajust.
Demetrios
Energy

Other

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My complaint was closed by Ajust.
Brent
Energy

Fees / Payments

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My complaint was closed by Ajust.
Heather
Energy

Fees / Payments

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My complaint was closed by Ajust.
Michelle
Energy

Connection / Supply

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My complaint was closed by Ajust.
Cathy
Energy

Fees / Payments

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My complaint was closed by Ajust.
Lauren
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How to make your

Red Energy

complaint

Your options for contacting

Red Energy

to resolve a complaint.

Phone
131 806
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Post
PO Box 4136 East Richmond VIC 3121
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In person
N/A
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Online
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Complaint Policy
www.redenergy.com.au/docs/Red-Energy-Dispute-Resolution-Policy.pdf
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Hardship Assistance
www.redenergy.com.au/energy-billing/options-and-flexibility
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Issues related to

Red Energy

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