Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.


Red Energy
complaints we’ve resolved
Telephone not answered


Non payment of gas bill


No invoice or communication received


Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support


Accidentally paid $91.55 to you instead of powershop


issue with solar for hot water


Solar panels not connected


scammed


Other


Other


Other


Fees / Payments


Fees / Payments


Connection / Supply


Fees / Payments


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Red Energy
complaint
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Issues related to
Red Energy
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
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Tell your story
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Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.