I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roberto
Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.
Have a complaint?
Red Energy
96
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Red Energy
complaints we’ve resolved
Energy
Telephone not answered
Closed
30/11/2023
Sent
20/11/2023
Telephone not answered
Submitted for
Roberto
Closed
November 30, 2023
Energy
Non payment of gas bill
Closed
25/10/2023
Sent
19/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joan
Non payment of gas bill
Submitted for
Joan
Closed
October 25, 2023
Energy
No invoice or communication received
Closed
18/10/2023
Sent
15/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No invoice or communication received
Submitted for
Robert
Closed
October 18, 2023
Energy
Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support
Closed
10/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support
Submitted for
Marie
Closed
October 10, 2023
Energy
Accidentally paid $91.55 to you instead of powershop
Closed
10/10/2023
Sent
5/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Accidentally paid $91.55 to you instead of powershop
Submitted for
Ian
Closed
October 10, 2023
Energy
issue with solar for hot water
Closed
6/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
issue with solar for hot water
Submitted for
Ken
Closed
October 6, 2023
Energy
Solar panels not connected
Closed
15/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicki
Solar panels not connected
Submitted for
Vicki
Closed
October 15, 2023
Energy
scammed
Closed
27/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
scammed
Submitted for
Leanne
Closed
September 27, 2023
Energy
Other
Closed
16/9/2023
Sent
13/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharyne
Other
Submitted for
Sharyne
Closed
September 16, 2023
Energy
Other
Closed
20/9/2023
Sent
1/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Demetrios
Other
Submitted for
Demetrios
Closed
September 20, 2023
Energy
Other
Closed
28/8/2023
Sent
20/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brent
Other
Submitted for
Brent
Closed
August 28, 2023
Energy
Fees / Payments
Closed
11/9/2023
Sent
17/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Fees / Payments
Submitted for
Heather
Closed
September 11, 2023
Energy
Fees / Payments
Closed
23/8/2023
Sent
14/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Fees / Payments
Submitted for
Michelle
Closed
August 23, 2023
Energy
Connection / Supply
Closed
16/8/2023
Sent
1/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cathy
Connection / Supply
Submitted for
Cathy
Closed
August 16, 2023
Energy
Fees / Payments
Closed
22/5/2023
Sent
21/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Fees / Payments
Submitted for
Lauren
Closed
May 22, 2023
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Red Energy
complaint
Online
Details missing. Help fill in the gaps.
Complaint Policy
www.redenergy.com.au/docs/Red-Energy-Dispute-Resolution-Policy.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
www.redenergy.com.au/energy-billing/options-and-flexibility
Details missing. Help fill in the gaps.
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