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My complaint was closed by Ajust.
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Caroline
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Ergon Energy
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Ergon Energy Complaints
The best way to resolve complaints with Ergon Energy
Ergon Energy is a government-owned energy retailer that supplies customers in regional Queensland. In 2021-22, about 1% of Ergon customers made complaints to the retailer and about 1% of these complaints progressed to the energy ombudsman in Queensland. Ergon is reported to have a very long call wait time of almost 10 minutes, with only 1 in 5 calls to Ergon answered within 30 seconds.
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Have a complaint? Click below to resolve your issue with Ergon Energy
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Ergon Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Phone contact issue
Unresolved
Sent
20/6/2024
Phone contact issue
Caroline
•
June 20, 2024
Unable to connect power
Outcome Sought
Apology
Compensation
Other
Energy
Long hold time
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Long hold time
Ian
•
June 19, 2024
Wasted time, 2 hours wasted this week alone
Outcome Sought
Apology
Compensation
Other
Energy
Dogs labeled as unrestrained
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Dogs labeled as unrestrained
Peter
•
June 10, 2024
Received note in mailbox
Outcome Sought
Apology
Compensation
Other
Energy
Unrestrained dog
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Warren
Unrestrained dog
Warren
•
May 28, 2024
Meter couldn't be read
Outcome Sought
Apology
Compensation
Other
Energy
Long wait time for calls
Unresolved
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Long wait time for calls
Terence
•
May 15, 2024
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect test results
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Incorrect test results
Wayne
•
May 12, 2024
Decreased solar credit
Outcome Sought
Apology
Compensation
Other
Energy
Not getting best deal
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dulcie
Not getting best deal
Dulcie
•
April 30, 2024
Concerned about costs rising
Outcome Sought
Apology
Compensation
Other
Energy
Long wait times for refund
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janette
Long wait times for refund
Janette
•
April 23, 2024
Urgent need for refund due to daughter's poor health
Outcome Sought
Apology
Compensation
Other
Energy
Not reading metre
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dixie
Not reading metre
Dixie
•
April 19, 2024
Metre not read
Outcome Sought
Apology
Compensation
Other
Energy
Can't open self meter read
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Can't open self meter read
Robert
•
April 13, 2024
Being overcharged
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Ergon Energy
To Listen
Live Campaign
Do you manage complaints for
Ergon Energy
?
Energy
Phone contact issue
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Caroline
•
June 20, 2024
Difficulty reaching ergon energy for power connection, spent 30 mins on hold with no answer, no other options in area.
My NDIS participant is trying to make phone contact to connect power to his unit. We can't get anyone to answer the phone. Meanwhile we have no other companies to use in the area. Today we spent 30 mins on hold , no one answered.
Energy
Long hold time
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
June 19, 2024
Customer frustrated with long hold times at ergon energy, wasted 2 hours this week alone seeking resolution, questioning who to bill for time.
The hold time is over an hour
Hopeless
Wasted time
Who do I bill for my time
This week alone. 2 hours wasted
And I am still on hold
Energy
Dogs labeled as unrestrained
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
June 10, 2024
Customer received a note about unrestrained dogs, but they were actually inside. requesting meter reading without dog concerns.
Hi. We live at 20 sapphire crt north Mackay.
I received a note in my mail box stating that my dogs were unrestrained. This is the second time it’s happened. If my front door is closed and you can’t physically see my dogs then they are locked up inside. How do I know this because I wasn’t home. So my dogs were inside locked up. They bark from inside the house. I’m not a meter reader So you can send your fellas out and read my meter. And put a note for all to read that if you can’t see the dogs then they are locked up. INSIDE.
Energy
Unrestrained dog
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Warren
Warren
•
May 28, 2024
Customer received a notification about a dog preventing meter reading, but there has never been a dog at the address.
I received a notification in my mail box that my meter at 67 western street Rockhampton couldn't be read because of an unrestrained dog. There has never been a dog here and there has never been an issue with the meter being read. If it has been read at all.
Energy
Long wait time for calls
Unresolved
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Terence
•
May 15, 2024
Customer frustrated with long wait times when calling ergon energy, suggests implementing a call-back system like other companies.
Tried to ring Ergon regarding my Bill rang three different numbers and was told on three occasions average wait time 40 minutes .I think it is about time your equpment for calls was updated. Why is lt not like other companys where they will put you in a line and ring you back, who can hang on line for 40 minutes.
Energy
Incorrect test results
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Wayne
•
May 12, 2024
Customer seeks reimbursement for test due to meter discrepancy, but ergon energy claims test results were normal and debits account for test cost.
Acc no 15987850
I had my meter tested in March as my solar credit had dropped way below from previous credits
The technician Brian who did the test told me at completion that the meter was out by a little over 2% & Ergon would have to reimburse me
He also mentioned that the meter should be replaced
But when I asked Ergon to give me the results of the test, the reply was that the test showed everything was normal & they debit my acc for the cost of the test,
I requested if the result had been mixed with someone else’s test & to please check with the technician who performed my test[Brian]
I received email afterwards telling me to contact this department
Wayne Macintosh
Energy
Not getting best deal
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dulcie
Dulcie
•
April 30, 2024
Customer is concerned about not getting the best deal on their home energy service with ergon energy and requests a review of their account for a more cost-effective option.
I'm worried that I might not be getting the best deal for my home energy service. Having been with Ergon Energy for over 3 years, and with living costs on the rise, it's important to me that I'm on the most suitable plan. I'm currently on Tariff 11 residential flat rate. Could Ergon Energy please check my account and inform me if there's a more cost-effective option that meets my requirements?
Energy
Long wait times for refund
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janette
Janette
•
April 23, 2024
Customer's elderly mother experiencing long wait times, system errors, and delays in refund process. urgently seeking assistance from ergon energy.
My mum has been put on hold for over an hour 5 times. She has applied for a refund 3 times and the system shuts down and jams whilst just sending a message saying “wait while we process your information “ nothing happens. It’s ridiculous. Mum is elderly and needs to get a refund urgently due to daughter’s poor health. Please help
Energy
Not reading metre
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dixie
Dixie
•
April 19, 2024
Customer seeks apology from ergon energy for not reading metre due to reader's laziness.
No one was home, dogs were locked away in the house. The metre as a result was not read. This is plain laziness, as I have taken every measure to ensure a reader can get in to read the metre.
Energy
Can't open self meter read
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
April 13, 2024
Customer unable to submit self meter read, leading to overcharging and request for access to be fixed.
I can't open a self meter read I'm having my bill estimated and you won't let me do a self meter read I'm being over charged
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Long hold time
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Long hold time
Ian
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Missing bill
Closed
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colleen
Missing bill
Colleen
•
April 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Need number for reading
Closed
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Need number for reading
Nathan
•
March 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Refund error
Closed
7/5/2024
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Noel
Refund error
Noel
•
March 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
High bill
Closed
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kellie
High bill
Kellie
•
March 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Increased invoice without changes
Closed
14/4/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Increased invoice without changes
Susan
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Long call wait time
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Long call wait time
Gary
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Damage to property
Closed
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan & Wendy
Damage to property
Bryan & Wendy
•
February 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Dog safety and access
Closed
2/3/2024
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Dog safety and access
Tanya
•
February 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Unable to login and contact
Closed
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Unable to login and contact
John
•
February 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Ergon Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Ergon Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Ergon Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Ergon Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Ergon Energy
Online
www.ergon.com.au/retail/help-and-support/feedback/retail-feedback-form
Details missing. Help fill in the gaps.
Complaint Policy
www.ergon.com.au/network/help-and-support/complaints-management-policy
Details missing. Help fill in the gaps.
Common issues related to
Ergon Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
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Ergon Energy
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