We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
Customer service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42a5ebdcbdd5f5348b0b_hidHdLPRiD6Pwcjn9iS6qZMype2SlAGqGwLD-q_uFq0.png)
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Payment taken after refund
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6507ade56c33fcb2ca915f4a_tjZZpMe6Xq8_eR6ath0_Z2FJhMxYJVDiE72fBSRnXbs.png)
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Payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6507ade56c33fcb2ca915f4a_tjZZpMe6Xq8_eR6ath0_Z2FJhMxYJVDiE72fBSRnXbs.png)
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Delayed payment processing
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42425a7b567eb3da93e6_wDhp4mLnEwjVV4_nquQENOirTGQzLmJjnSCoXoV92YE.png)
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Card cancellation
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6507ade56c33fcb2ca915f4a_tjZZpMe6Xq8_eR6ath0_Z2FJhMxYJVDiE72fBSRnXbs.png)
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Defaulted credit file
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/655ac36b7f6bf910478b6248_7I8AggxOQP3FWBsHPH8h9J7wLgTJiZ8Mv87YP3bLlvE.png)
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Complaint
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Missing money transfer
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
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Refund not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6507ade56c33fcb2ca915f4a_tjZZpMe6Xq8_eR6ath0_Z2FJhMxYJVDiE72fBSRnXbs.png)
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Website and contact services
Businesses
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
Banking
Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Do you have a complaint?
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
As Seen On
![Ajust as on the phone](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/65c16e48bc465f5fe662e8f1_CTA%20phone.webp)