How do I make a complaint to Simply Energy?

Ajust is the easiest way to resolve complaints with Simply Energy. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Simply Energy. Ajust is fast and free for consumers.

Had a problem with
Simply Energy
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

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Last updated:

July 23, 2025

Energy and Utilities

Simply Energy
Complaints

The best way to resolve complaints with

Simply Energy

Simply Energy is a relatively large energy provider in Australia, currently hosting over 700,000 consumers. In 2021, the AER required Simply Energy to carry out a compliance audit. In response to the audit recommendations, Simply Energy implemented a monthly reconciliation process between their complaint investigations and compliance systems.

Quick Solutions

How to complain to

Simply Energy

Tried support already? We’ll take it further.

Simply Energy

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Simply Energy

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Energy

Language barrier

Closed

24/6/2024

Sent

28/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lance

Language barrier

Lance

•

May 28, 2024

Frustration and inconvenience

Outcome Sought

Apology

Compensation

Other

Energy

Customer service communication

Closed

Sent

15/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lance

Customer service communication

Lance

•

April 15, 2024

Unable to use gas heater

Outcome Sought

Apology

Compensation

Other

Energy

Connection not moved

Unresolved

Sent

19/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jason

Connection not moved

Jason

•

March 19, 2024

Unable to move to new address

Outcome Sought

Apology

Compensation

Other

Energy

Late payment cost

Unresolved

Sent

17/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ngan

Late payment cost

Ngan

•

January 17, 2024

Customer unable to pay more

Outcome Sought

Apology

Compensation

Other

Energy

Non-compliance with request

Closed

Sent

16/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lex

Non-compliance with request

Lex

•

January 16, 2024

Delay in gas and power removal

Outcome Sought

Apology

Compensation

Other

Energy

Closed

15/12/2023

Sent

14/12/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Carolyn

•

December 14, 2023

Outcome Sought

Apology

Compensation

Other

Energy

Absurdly High Final bill

Closed

10/12/2023

Sent

21/11/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Margaret

Absurdly High Final bill

Margaret

•

November 21, 2023

Customer is paying more for power than others

Outcome Sought

Apology

Compensation

Other

Energy

Payment method

Closed

21/11/2023

Sent

15/11/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kevin

Payment method

Kevin

•

November 15, 2023

Unable to pay

Outcome Sought

Apology

Compensation

Other

Account cancellation difficulties

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Deanna

Account cancellation difficulties

Deanna

•

Unable to finalize account

Outcome Sought

Apology

Compensation

Other

Questioning bill

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Helen

Questioning bill

Helen

•

Customer wants clarification

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Simply Energy

The best way to resolve an issue with
Simply Energy

WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Send your complaint

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to
Simply Energy

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

Describe the issue and how it affected you

Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.

Consider how you’d like your energy provider to resolve your complaint

Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.

Gather any materials that support your complaint

Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint

Fast and Easy

Use Ajust to raise a complaint directly with

Simply Energy

We handle everything for you, get started for free.

Send your complaint

How to contact

Simply Energy

Phone

13 88 08

Details missing. Help fill in the gaps.

Post

N/A

Details missing. Help fill in the gaps.

Online

https://myaccount.simplyenergy.com.au/portal/contact-us-connect-me_template.aspx

Details missing. Help fill in the gaps.

In person

N/A

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

https://www.simplyenergy.com.au/help-centre/policies-and-commitments

Details missing. Help fill in the gaps.

Common issues related to
Simply Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

How to make complaints to the energy ombudsman

If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.