How do I make a complaint to Red Energy?

Ajust is the easiest way to resolve complaints with Red Energy. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Red Energy. Ajust is fast and free for consumers.

Had a problem with
Red Energy
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

Send my complaint

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Last updated:

July 23, 2025

Energy and Utilities

Red Energy
Complaints

The best way to resolve complaints with

Red Energy

Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.

Quick Solutions

How to complain to

Red Energy

Tried support already? We’ll take it further.

Red Energy

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Red Energy

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

High electricity bill

Closed

13/1/2025

Sent

31/12/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Glen

High electricity bill

Glen

•

December 31, 2024

Concern over billing accuracy

Outcome Sought

Apology

Compensation

Other

Energy

Missed payment

Unresolved

Sent

28/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kim

Missed payment

Kim

•

June 28, 2024

Rude customer service, long wait times

Outcome Sought

Apology

Compensation

Other

Energy

Billing overcharge

Closed

26/6/2024

Sent

10/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Michael

Billing overcharge

Michael

•

June 10, 2024

Financial burden, frustration

Outcome Sought

Apology

Compensation

Other

Energy

Cost-effective plan

Closed

Sent

1/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Melinda

Cost-effective plan

Melinda

•

May 1, 2024

Financial strain due to rising costs

Outcome Sought

Apology

Compensation

Other

Energy

Cost-effective electricity plan

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Edward

Cost-effective electricity plan

Edward

•

April 30, 2024

Financial concern about escalating costs

Outcome Sought

Apology

Compensation

Other

Energy

Wrong information provided

Unresolved

Sent

12/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Susan

Wrong information provided

Susan

•

April 12, 2024

Stress

Outcome Sought

Apology

Compensation

Other

Energy

Power outage notification

Closed

Sent

14/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Meggy

Power outage notification

Meggy

•

February 14, 2024

Customer not notified

Outcome Sought

Apology

Compensation

Other

Energy

Closed

19/2/2024

Sent

2/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ruth

•

February 2, 2024

Outcome Sought

Apology

Compensation

Other

Energy

Believe bill was never delivered.

Closed

Sent

1/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Linda and Richard

Believe bill was never delivered.

Linda and Richard

•

February 1, 2024

Struggling for a week with water cut off. Stress from large cost of replacing system. I am ill and suffering leg injury and depression, amongst other things.

Outcome Sought

Apology

Compensation

Other

Energy

Missing rebate

Closed

Sent

11/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jane

Missing rebate

Jane

•

January 11, 2024

Increased bill

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Red Energy

The best way to resolve an issue with
Red Energy

WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Send your complaint

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to
Red Energy

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

Describe the issue and how it affected you

Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.

Consider how you’d like your energy provider to resolve your complaint

Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.

Gather any materials that support your complaint

Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint

Fast and Easy

Use Ajust to raise a complaint directly with

Red Energy

We handle everything for you, get started for free.

Send your complaint

How to contact

Red Energy

Phone

131 806

Details missing. Help fill in the gaps.

Post

PO Box 4136 East Richmond VIC 3121

Details missing. Help fill in the gaps.

Online

https://www.redenergy.com.au/contact

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In person

N/A

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

www.redenergy.com.au/docs/Red-Energy-Dispute-Resolution-Policy.pdf

Details missing. Help fill in the gaps.

Common issues related to
Red Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

How to make complaints to the energy ombudsman

If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.