I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Frustrated with Optus? We help you file complaints that get results.
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Optus Complaints
The best way to resolve complaints with Optus
Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.
COMPLAINTS SENT THROUGH AJUST
Telco
Account transfer issue
Unresolved
Sent
25/3/2024
Account transfer issue
Peter
•
March 25, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Telco
Account consolidation
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Account consolidation
Kerry
•
March 22, 2024
Difficulty paying bills on time
Outcome Sought
Apology
Compensation
Other
Service and billing issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DIANNE
Service and billing issues
DIANNE
•
Significant business disruptions and extra costs
Outcome Sought
Apology
Compensation
Other
Slow data speeds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roy
Slow data speeds
Roy
•
Severely affects normal tasks
Outcome Sought
Apology
Compensation
Other
Telco
Phone screen broke
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivienne
Phone screen broke
Vivienne
•
Unable to leave house without phone
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Optus
The best way to resolve an issue with Optus
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
Optus has had a bad run lately with security breaches and major outages. When things go wrong with Optus, whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to Optus
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Optus. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to Optus to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or bad reception and how the issue has affected you so that Optus understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like Optus to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help Optus by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help Optus understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Optus
We handle everything for you, get started for free.
How to contact
Optus
Online
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Common issues related to Optus
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like Optus
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
