Energy complaints

Your guide to resolving complaints with energy companies.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

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Energy complaints we've resolved

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Energy

Feed in tariffs not shown on bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lois
Energy

Not receiving statements

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Energy

Unrealistic bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tamara
Energy

Account removal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Van
Energy

Grant application may be denied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raquel
Energy

Bill delivery issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alicia
Energy

Telephone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Roberto
Energy

Payment method

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Energy

Order cancellation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kerry
Energy

Refund not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kerry
Energy

Unauthorized transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Energy

High bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Montana
Energy

Life support flag removal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Thomas
Energy

Estimated bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aharon
Energy

Waiting on tiger tails to be installed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Duan
Energy

Last 2 bills are double the amount from last year. I have consumed less.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kylie
Energy

Non payment of gas bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joan
Energy

Transfer delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Energy

Estimated electricity 10 times monthly usage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Laurel
Energy

No invoice or communication received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Energy

issue with 1st Energy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
Energy

issue with AGL

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alan
Energy

Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marie
Energy

Accidentally paid $91.55 to you instead of powershop

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
Energy

issue with solar for hot water

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ken
Energy

refusal to accept cheaper basic plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Simon
Energy

Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chandresh
Energy

My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aristomenios
Energy

overdue account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Energy

Solar panels not connected

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vicki
Energy

scammed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leanne
Energy

issue with meter recalculation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shirlei
Energy

connected the wrong property

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charmaine
Energy

charged twice for De-energisation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Quenten
Energy

Billing discrepancy

Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Glen
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharyne
Energy

Overcharged electricity

Ajust We’re brilliant in helping me resolve my issue. I highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Diane
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Husein
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Terence
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karmen
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Corrie
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohammad
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Demetrios
Energy

High electricity bill

NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nim
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jennifer
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Energy

Unfair plan switch

NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alexander
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Evan
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ellen
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brent
Energy

Delay in reconfiguration

After a delay with meter configuration for solar, by both Origin and Jemena, frustration took over for me and my wife, mind you in all fairness to both companies, the hold up was one PDF file that would not open, but in anycase I was not informed until after I contacted Ajus. So in desperation I was looking around the net to see what help is available. I found Ajust the knight in shining armour, I did nothing more than send them the details to my situstion, they immediately got on their white horse and rode at full gallop to remedy the situation for my wife and I. It did not take them very long before they helped correct the problem. Thank you Ajust and all involved we are happy that with your effort, problem is solved. Thumbs up all the way Charles and Antonia.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charles and Antonia
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heather
Energy

Overcharged, Unresponsive

Ajust was able to get the provider to communicate with me and achieve a favourable resolution in 24 hours that I was seeking for over a week. Fantastic and highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Silvia
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ronald
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sholto
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vivek
Energy

Fees / Payments

With ajust’s help, I had been contact by correct personel from Simply Energy and get my problem reaolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Giap
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
Energy

Customer Service

Helped enormously..after the incredible frustration of no answers at all from AGL over too much unacceptable time...contacted Ajust to see almost immediate positive action..immense appreciation THANK YOU AJUST
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cathy
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Agnes
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jon
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jennifer
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachel
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Derbie
Energy

Fees / Payments

My complaint handled very well,heard from supplier same day,Australia was very helpful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pamela
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charles
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Simon
Energy

Fees / Payments

Fully disappointed with dodo. I am with dodo from past 5 years but this time they have surprised me and the worst part is they never answer the call.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Supinder
Energy

Fees / Payments

Very helpful. Kept me informed. Would reccommend
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Energy

Fees / Payments

to live better
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Si
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shawn
Energy

Fees / Payments

Please be aware this company they are not honest..
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cynthia
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Syed
Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Avash
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lachlan
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peta
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Isaiah
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Energy

Fees / Payments

After numerous attempts over past 5 days,waiting up to 25minutes for response,service leaves lot to be desired
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rosemary
Energy

Fees / Payments

Please do not trust them they make promises they cant keep and no one is there to help if they make a mistake
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amel
Energy

Fees / Payments

I thought they were a good company until they did this sometimes I believe there bills are a little too high when I compare them to my family members bills & my usage but I'm really frustrated with this situation because no-one deserves to be taken advantage of & used like they are are doing to me
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashley
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jomelca
Energy

Customer Service

Dealing with origin has been the worse experience and company I have dealt with in my entire life. They re neg on past agreements, go back on their word( (even when I have email proof), lack any common sense and are not compassionate to the extenuating circumstance impacting their customers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christian
Energy

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lauren
Energy

Fees / Payments

Overall, a good provider making interesting use of technology. You do need to stay on top of it though as a consumer, it's not 'set and forget' due to price fluctuations.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Energy

Fees / Payments

AGL has always been affordable until now
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Salvarosa Investments
Energy

Customer Service

I would like to find out who the lady caller was, if she was working for Simply Energy, or if she is an agent who handles delinquent accounts for Simply Energy. Their process must be changed due to scams these days, and us customers who are just trying to protect ourselves should not be punished from trying to do the right thing.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
Energy

Fees / Payments

Usually am happy with AGL but I have never had a bill this high am on a disability pension when I received it I was really stressed I though how am I gonna pay this
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maria
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amanda
Energy

Connection / Supply

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Energy

Connection / Supply

They've been nice enough to deal with but there was a lot of issues connecting my services so I do question whether I'm connected properly and if that's why my bill is so high. Because I could be paying for someone else's electricity as well as my own.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew
Energy

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jerry
Energy

Fees / Payments, Marketing / Information

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Agas
Agas
Amber Electric
Amber Electric
Aurora Energy
Aurora Energy
Ausgrid
Ausgrid
Click Energy
Click Energy
CoPower
CoPower
Covau Energy
Covau Energy
Diamond Energy
Diamond Energy
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Energy

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

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