Energy complaints

Your guide to resolving complaints with energy companies.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

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Energy complaints we've resolved recently

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Energy

Overcharged bill

Closed

Sent

14/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Chi

Overcharged bill

Submitted for

Chi

Closed

Energy

Refund request

Closed

Sent

8/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Neil

Refund request

Submitted for

Neil

Closed

Energy

Control for hot water system

Closed

Sent

7/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bryan

Control for hot water system

Submitted for

Bryan

Closed

Energy

Late meter reading

Closed

Sent

7/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bernard

Late meter reading

Submitted for

Bernard

Closed

Energy

Cost-effective plan

Closed

Sent

6/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Melissa

Cost-effective plan

Submitted for

Melissa

Closed

Energy

Power disruption not occurred

Closed

6/5/2024

Sent

3/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bryan

Power disruption not occurred

Submitted for

Bryan

Closed

May 6, 2024

Energy

Cost-effective electricity plan

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Edward

Cost-effective electricity plan

Submitted for

Edward

Closed

Energy

Cost-effective energy plan

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Marie

Cost-effective energy plan

Submitted for

Marie

Closed

Energy

Final bill

Closed

Sent

28/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bronwyn

Final bill

Submitted for

Bronwyn

Closed

Energy

Expensive bill

Closed

29/4/2024

Sent

25/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Swostika

Expensive bill

Submitted for

Swostika

Closed

April 29, 2024

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

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Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Energy

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

How to make complaints to the energy ombudsman

If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.

How to deal with incorrect energy meter estimates

Estimated energy bills are legal, but these estimates can be wrong. If you’ve received an estimated bill you may have been charged for energy you didn’t use, or you may have been undercharged, which means your next bill will be higher.

How to make energy complaints step-by-step

If you’re having a problem with your energy provider, you can make a complaint. Follow these steps so you have the best chance at resolving your electricity complaint, gas complaint or other utility complaint – like incorrect meter reads and estimates, rising energy bills, connection and supply issues, problems accessing rebates, long call waiting times and more.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

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As Seen On

Energy complaints

Energy complaints we've resolved recently

Overcharged bill

Refund request

Control for hot water system

Late meter reading

Cost-effective plan

Power disruption not occurred

Cost-effective electricity plan

Cost-effective energy plan

Final bill

Expensive bill

Do you manage complaints for a business?

Businesses

Energy

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

Behind on energy bills? What happens and what to do

How to read your energy meter

How to make complaints to the energy ombudsman

How to deal with incorrect energy meter estimates

How to make energy complaints step-by-step

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Energy complaint