Energy complaints

Your guide to resolving complaints with energy companies.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

Start by finding your provider or your issue.

Energy complaints we've resolved recently

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Energy

Late delivery of gas

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angelina
Energy

Overcharged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Energy

Scam bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph
Energy

Refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Russell
Energy

Overcharged bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chi
Energy

Broken deal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Energy

Refund request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Neil
Energy

Wrong energy plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daniel
Energy

Control for hot water system

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bryan
Energy

Late meter reading

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bernard
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Agas
Agas
Amber Electric
Amber Electric
Aurora Energy
Aurora Energy
AusNet
AusNet
Ausgrid
Ausgrid
Click Energy
Click Energy
CoPower
CoPower
Covau Energy
Covau Energy
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Energy

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Energy complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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