I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lois
Your guide to resolving complaints with energy companies.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
Start by finding your provider or your issue.
Energy
Feed in tariffs not shown on bill
Closed
7/12/2023
Sent
6/12/2023
Feed in tariffs not shown on bill
Submitted for
Lois
Closed
December 7, 2023
Energy
Not receiving statements
Closed
27/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Not receiving statements
Submitted for
Greg
Closed
November 27, 2023
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Unrealistic bill
Submitted for
Tamara
Closed
November 28, 2023
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Account removal
Submitted for
Van
Closed
November 25, 2020
Energy
Grant application may be denied
Closed
29/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raquel
Grant application may be denied
Submitted for
Raquel
Closed
November 29, 2023
Energy
Bill delivery issue
Closed
27/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alicia
Bill delivery issue
Submitted for
Alicia
Closed
November 27, 2023
Energy
Telephone not answered
Closed
30/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roberto
Telephone not answered
Submitted for
Roberto
Closed
November 30, 2023
Energy
Payment method
Closed
21/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Payment method
Submitted for
Kevin
Closed
November 21, 2023
Energy
Order cancellation
Closed
24/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Order cancellation
Submitted for
Kerry
Closed
November 24, 2023
Energy
Refund not received
Closed
30/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Refund not received
Submitted for
Kerry
Closed
November 30, 2023
Energy
Unauthorized transaction
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Unauthorized transaction
Submitted for
Anthony
Closed
November 23, 2023
Energy
High bill
Closed
13/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Montana
High bill
Submitted for
Montana
Closed
November 13, 2023
Energy
Life support flag removal
Closed
20/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Life support flag removal
Submitted for
Thomas
Closed
November 20, 2023
Energy
Estimated bill
Closed
16/11/2023
Sent
2/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aharon
Estimated bill
Submitted for
Aharon
Closed
November 16, 2023
Energy
Waiting on tiger tails to be installed
Closed
15/11/2023
Sent
25/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Duan
Waiting on tiger tails to be installed
Submitted for
Duan
Closed
November 15, 2023
Energy
Last 2 bills are double the amount from last year. I have consumed less.
Closed
14/11/2023
Sent
22/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Last 2 bills are double the amount from last year. I have consumed less.
Submitted for
Kylie
Closed
November 14, 2023
Energy
Non payment of gas bill
Closed
25/10/2023
Sent
19/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joan
Non payment of gas bill
Submitted for
Joan
Closed
October 25, 2023
Energy
Transfer delay
Closed
7/11/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Transfer delay
Submitted for
Sharon
Closed
November 7, 2023
Energy
Estimated electricity 10 times monthly usage
Closed
9/11/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurel
Estimated electricity 10 times monthly usage
Submitted for
Laurel
Closed
November 9, 2023
Energy
No invoice or communication received
Closed
18/10/2023
Sent
15/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No invoice or communication received
Submitted for
Robert
Closed
October 18, 2023
Energy
issue with 1st Energy
Closed
11/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
issue with 1st Energy
Submitted for
Helen
Closed
October 11, 2023
Energy
issue with AGL
Closed
17/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alan
issue with AGL
Submitted for
Alan
Closed
October 17, 2023
Energy
Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support
Closed
10/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Red energy billing statements are terrible very hard to work out unlike ACTUE who’s billing is in clear English format coupled with a much more helpful customer service telephone support
Submitted for
Marie
Closed
October 10, 2023
Energy
Accidentally paid $91.55 to you instead of powershop
Closed
10/10/2023
Sent
5/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Accidentally paid $91.55 to you instead of powershop
Submitted for
Ian
Closed
October 10, 2023
Energy
issue with solar for hot water
Closed
6/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
issue with solar for hot water
Submitted for
Ken
Closed
October 6, 2023
Energy
refusal to accept cheaper basic plan
Closed
6/10/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
refusal to accept cheaper basic plan
Submitted for
Simon
Closed
October 6, 2023
Energy
Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.
Closed
28/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chandresh
Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.
Submitted for
Chandresh
Closed
September 28, 2023
Energy
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Closed
11/10/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aristomenios
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Submitted for
Aristomenios
Closed
October 11, 2023
Energy
overdue account
Closed
21/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
overdue account
Submitted for
Elizabeth
Closed
September 21, 2023
Energy
Solar panels not connected
Closed
15/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicki
Solar panels not connected
Submitted for
Vicki
Closed
October 15, 2023
Energy
scammed
Closed
27/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
scammed
Submitted for
Leanne
Closed
September 27, 2023
Energy
issue with meter recalculation
Closed
4/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirlei
issue with meter recalculation
Submitted for
Shirlei
Closed
October 4, 2023
Energy
connected the wrong property
Closed
22/9/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charmaine
connected the wrong property
Submitted for
Charmaine
Closed
September 22, 2023
Energy
charged twice for De-energisation
Closed
26/9/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Quenten
charged twice for De-energisation
Submitted for
Quenten
Closed
September 26, 2023
Energy
Billing discrepancy
Closed
19/9/2023
Sent
14/9/2023
Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Billing discrepancy
Submitted for
Glen
Closed
September 19, 2023
Energy
Other
Closed
16/9/2023
Sent
13/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharyne
Other
Submitted for
Sharyne
Closed
September 16, 2023
Energy
Overcharged electricity
Closed
5/10/2023
Sent
11/9/2023
Ajust We’re brilliant in helping me resolve my issue. I highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Overcharged electricity
Submitted for
Diane
Closed
October 5, 2023
Energy
Other
Closed
3/10/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Husein
Other
Submitted for
Husein
Closed
October 3, 2023
Energy
Other
Closed
11/9/2023
Sent
7/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Other
Submitted for
Terence
Closed
September 11, 2023
Energy
Other
Closed
13/9/2023
Sent
7/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
Submitted for
John
Closed
September 13, 2023
Energy
Other
Closed
6/9/2023
Sent
6/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karmen
Other
Submitted for
Karmen
Closed
September 6, 2023
Energy
Other
Closed
30/9/2023
Sent
6/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corrie
Other
Submitted for
Corrie
Closed
September 30, 2023
Energy
Other
Closed
5/9/2023
Sent
4/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammad
Other
Submitted for
Mohammad
Closed
September 5, 2023
Energy
Other
Closed
20/9/2023
Sent
1/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Demetrios
Other
Submitted for
Demetrios
Closed
September 20, 2023
Energy
High electricity bill
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
High electricity bill
Submitted for
Nim
Closed
September 4, 2023
Energy
Other
Closed
26/9/2023
Sent
31/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Other
Submitted for
Jennifer
Closed
September 26, 2023
Energy
Other
Closed
5/9/2023
Sent
30/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Other
Submitted for
Paul
Closed
September 5, 2023
Energy
Unfair plan switch
Closed
8/9/2023
Sent
30/8/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexander
Unfair plan switch
Submitted for
Alexander
Closed
September 8, 2023
Energy
Other
Closed
13/9/2023
Sent
28/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Evan
Other
Submitted for
Evan
Closed
September 13, 2023
Energy
Other
Closed
4/9/2023
Sent
22/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellen
Other
Submitted for
Ellen
Closed
September 4, 2023
Energy
Other
Closed
28/8/2023
Sent
20/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brent
Other
Submitted for
Brent
Closed
August 28, 2023
Energy
Delay in reconfiguration
Closed
24/8/2023
Sent
18/8/2023
After a delay with meter configuration for solar, by both Origin and Jemena, frustration took over for me and my wife, mind you in all fairness to both companies, the hold up was one PDF file that would not open, but in anycase I was not informed until after I contacted Ajus. So in desperation I was looking around the net to see what help is available. I found Ajust the knight in shining armour, I did nothing more than send them the details to my situstion, they immediately got on their white horse and rode at full gallop to remedy the situation for my wife and I. It did not take them very long before they helped correct the problem.
Thank you Ajust and all involved we are happy that with your effort, problem is solved. Thumbs up all the way
Charles and Antonia.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles and Antonia
Delay in reconfiguration
Submitted for
Charles and Antonia
Closed
August 24, 2023
Energy
Fees / Payments
Closed
11/9/2023
Sent
17/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Fees / Payments
Submitted for
Heather
Closed
September 11, 2023
Energy
Overcharged, Unresponsive
Closed
19/8/2023
Sent
17/8/2023
Ajust was able to get the provider to communicate with me and achieve a favourable resolution in 24 hours that I was seeking for over a week. Fantastic and highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silvia
Overcharged, Unresponsive
Submitted for
Silvia
Closed
August 19, 2023
Energy
Fees / Payments
Closed
23/8/2023
Sent
14/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Fees / Payments
Submitted for
Michelle
Closed
August 23, 2023
Energy
Connection / Supply
Closed
24/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronald
Connection / Supply
Submitted for
Ronald
Closed
August 24, 2023
Energy
Fees / Payments
Closed
9/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sholto
Fees / Payments
Submitted for
Sholto
Closed
August 9, 2023
Energy
Fees / Payments
Closed
25/8/2023
Sent
8/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Fees / Payments
Submitted for
Linda
Closed
August 25, 2023
Energy
Fees / Payments
Closed
10/8/2023
Sent
4/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivek
Fees / Payments
Submitted for
Vivek
Closed
August 10, 2023
Energy
Fees / Payments
Closed
9/8/2023
Sent
3/8/2023
With ajust’s help, I had been contact by correct personel from Simply Energy and get my problem reaolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giap
Fees / Payments
Submitted for
Giap
Closed
August 9, 2023
Energy
Customer Service
Closed
14/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Customer Service
Submitted for
Ian
Closed
August 14, 2023
Energy
Customer Service
Closed
3/8/2023
Sent
2/8/2023
Helped enormously..after the incredible frustration of no answers at all from AGL over too much unacceptable time...contacted Ajust to see almost immediate positive action..immense appreciation THANK YOU AJUST
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Customer Service
Submitted for
Elizabeth
Closed
August 3, 2023
Energy
Fees / Payments
Closed
7/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Fees / Payments
Submitted for
Graeme
Closed
August 7, 2023
Energy
Connection / Supply
Closed
16/8/2023
Sent
1/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cathy
Connection / Supply
Submitted for
Cathy
Closed
August 16, 2023
Energy
Customer Service
Closed
7/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Submitted for
Susan
Closed
August 7, 2023
Energy
Fees / Payments
Closed
28/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Submitted for
Kim
Closed
July 28, 2023
Energy
Fees / Payments
Closed
31/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agnes
Fees / Payments
Submitted for
Agnes
Closed
July 31, 2023
Energy
Connection / Supply
Closed
15/8/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jon
Connection / Supply
Submitted for
Jon
Closed
August 15, 2023
Energy
Customer Service
Closed
31/7/2023
Sent
21/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer Service
Submitted for
Jennifer
Closed
July 31, 2023
Energy
Connection / Supply
Closed
16/8/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Connection / Supply
Submitted for
Rachel
Closed
August 16, 2023
Energy
Fees / Payments
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Derbie
Fees / Payments
Submitted for
Derbie
Closed
July 20, 2023
Energy
Fees / Payments
Closed
18/7/2023
Sent
17/7/2023
My complaint handled very well,heard from supplier same day,Australia was very helpful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Fees / Payments
Submitted for
Pamela
Closed
July 18, 2023
Energy
Fees / Payments
Closed
7/8/2023
Sent
13/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Fees / Payments
Submitted for
Charles
Closed
August 7, 2023
Energy
Connection / Supply
Closed
12/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Connection / Supply
Submitted for
Simon
Closed
July 12, 2023
Energy
Fees / Payments
Closed
17/7/2023
Sent
10/7/2023
Fully disappointed with dodo. I am with dodo from past 5 years but this time they have surprised me and the worst part is they never answer the call.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Supinder
Fees / Payments
Submitted for
Supinder
Closed
July 17, 2023
Energy
Fees / Payments
Closed
15/7/2023
Sent
9/7/2023
Very helpful. Kept me informed. Would reccommend
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Fees / Payments
Submitted for
Mark
Closed
July 15, 2023
Energy
Fees / Payments
Closed
12/7/2023
Sent
29/6/2023
to live better
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Si
Fees / Payments
Submitted for
Si
Closed
July 12, 2023
Energy
Connection / Supply
Closed
9/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shawn
Connection / Supply
Submitted for
Shawn
Closed
July 9, 2023
Energy
Fees / Payments
Closed
17/7/2023
Sent
26/6/2023
Please be aware this company they are not honest..
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cynthia
Fees / Payments
Submitted for
Cynthia
Closed
July 17, 2023
Energy
Fees / Payments
Closed
30/6/2023
Sent
23/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Syed
Fees / Payments
Submitted for
Syed
Closed
June 30, 2023
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Customer Service
Submitted for
Avash
Closed
July 11, 2023
Energy
Fees / Payments
Closed
21/6/2023
Sent
30/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lachlan
Fees / Payments
Submitted for
Lachlan
Closed
June 21, 2023
Energy
Fees / Payments
Closed
15/6/2023
Sent
25/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Fees / Payments
Submitted for
Peta
Closed
June 15, 2023
Energy
Fees / Payments
Closed
18/6/2023
Sent
19/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Isaiah
Fees / Payments
Submitted for
Isaiah
Closed
June 18, 2023
Energy
Fees / Payments
Closed
23/5/2023
Sent
16/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Submitted for
Kim
Closed
May 23, 2023
Energy
Fees / Payments
Closed
3/6/2023
Sent
14/5/2023
After numerous attempts over past 5 days,waiting up to 25minutes for response,service leaves lot to be desired
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosemary
Fees / Payments
Submitted for
Rosemary
Closed
June 3, 2023
Energy
Fees / Payments
Closed
2/6/2023
Sent
12/5/2023
Please do not trust them they make promises they cant keep and no one is there to help if they make a mistake
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amel
Fees / Payments
Submitted for
Amel
Closed
June 2, 2023
Energy
Fees / Payments
Closed
10/5/2023
Sent
4/5/2023
I thought they were a good company until they did this sometimes I believe there bills are a little too high when I compare them to my family members bills & my usage but I'm really frustrated with this situation because no-one deserves to be taken advantage of & used like they are are doing to me
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Fees / Payments
Submitted for
Ashley
Closed
May 10, 2023
Energy
Connection / Supply
Closed
4/5/2023
Sent
26/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jomelca
Connection / Supply
Submitted for
Jomelca
Closed
May 4, 2023
Energy
Customer Service
Closed
7/5/2023
Sent
23/4/2023
Dealing with origin has been the worse experience and company I have dealt with in my entire life.
They re neg on past agreements, go back on their word( (even when I have email proof), lack any common sense and are not compassionate to the extenuating circumstance impacting their customers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christian
Customer Service
Submitted for
Christian
Closed
May 7, 2023
Energy
Fees / Payments
Closed
22/5/2023
Sent
21/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Fees / Payments
Submitted for
Lauren
Closed
May 22, 2023
Energy
Fees / Payments
Closed
20/4/2023
Sent
18/4/2023
Overall, a good provider making interesting use of technology. You do need to stay on top of it though as a consumer, it's not 'set and forget' due to price fluctuations.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Fees / Payments
Submitted for
Jackson
Closed
April 20, 2023
Energy
Fees / Payments
Closed
9/5/2023
Sent
7/4/2023
AGL has always been affordable until now
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Salvarosa Investments
Fees / Payments
Submitted for
Salvarosa Investments
Closed
May 9, 2023
Energy
Customer Service
Closed
2/5/2023
Sent
26/3/2023
I would like to find out who the lady caller was, if she was working for Simply Energy, or if she is an agent who handles delinquent accounts for Simply Energy. Their process must be changed due to scams these days, and us customers who are just trying to protect ourselves should not be punished from trying to do the right thing.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Customer Service
Submitted for
Jeffrey
Closed
May 2, 2023
Energy
Fees / Payments
Closed
29/3/2023
Sent
23/3/2023
Usually am happy with AGL but I have never had a bill this high am on a disability pension when I received it I was really stressed
I though how am I gonna pay this
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Fees / Payments
Submitted for
Maria
Closed
March 29, 2023
Energy
Other
Closed
28/3/2023
Sent
23/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Other
Submitted for
Amanda
Closed
March 28, 2023
Energy
Connection / Supply
Closed
20/4/2023
Sent
20/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Connection / Supply
Submitted for
Michael
Closed
April 20, 2023
Energy
Connection / Supply
Closed
3/4/2023
Sent
20/3/2023
They've been nice enough to deal with but there was a lot of issues connecting my services so I do question whether I'm connected properly and if that's why my bill is so high. Because I could be paying for someone else's electricity as well as my own.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Connection / Supply
Submitted for
Andrew
Closed
April 3, 2023
Energy
Other
Closed
17/4/2023
Sent
17/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jerry
Other
Submitted for
Jerry
Closed
April 17, 2023
Energy
Fees / Payments, Marketing / Information
Closed
21/3/2023
Sent
15/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Fees / Payments, Marketing / Information
Submitted for
Lynette
Closed
March 21, 2023
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