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My complaint was closed by Ajust.
—
Ismail
Spintel Complaints
The best way to resolve complaints with Spintel
Spintel was established in 1996 and offers NBN as well as mobile services. In 2018, Spintel was investigated by the ACMA for not meeting the minimum requirements of the complaints handling standard. Spintel updated their complaints handling policy in response to the ACMA's investigation.
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COMPLAINTS SENT THROUGH AJUST
Telco
Service disconnection
Unresolved
Sent
17/6/2024
Service disconnection
Ismail
•
June 17, 2024
Impacting work, livelihood, education
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
6/3/2023
Sent
6/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roderick
Other
Roderick
•
March 6, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
18/11/2022
Sent
15/11/2022
Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Fees / Payments
Andrea
•
November 15, 2022
Outcome Sought
Apology
Compensation
Other
Poor technician service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shelly
Poor technician service
Shelly
•
Left without active connection
Outcome Sought
Apology
Compensation
Other
Connection issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Connection issues
Kylie
•
Disruptive and inconvenient for work
Outcome Sought
Apology
Compensation
Other
Excessive wait time
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATHLEAN
Excessive wait time
KATHLEAN
•
Disrupted day and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Telco
Faulty modem
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Faulty modem
Denise
•
No internet, paid $300
Outcome Sought
Apology
Compensation
Other
Telco
Connection stopped working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Connection stopped working
Rebecca
•
Losing money, can't do overtime
Outcome Sought
Apology
Compensation
Other
Telco
Billing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Billing
Joshua
•
Higher price, unreliable internet
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Spintel
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Spintel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Spintel
We handle everything for you, get started for free.
How to contact
Spintel
Email
Available for Ajust members.
Complaint Policy
https://www.spintel.net.au/contact/complaints
Details missing. Help fill in the gaps.
Common issues related to
Spintel
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Spintel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
