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Kayo
? Send a complaint they can’t ignore.

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Last updated:
July 23, 2025

Kayo
Complaints

The best way to resolve complaints with
Kayo

Kayo is a popular Australian sports streaming service that offers live and on-demand coverage of various sports events. Users can access a wide range of sports content, including AFL, NRL, cricket, and more. Some common complaints about Kayo include occasional buffering issues, limited device compatibility, and the need for a stable internet connection.

Tried support already? We’ll take it further.

If
Kayo
didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Other
Close ups too long
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clive
Close ups too long

Clive

March 29, 2024

Misses game action

Outcome Sought

Apology

Compensation

Other

Other
Multiple logins
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Judith
Multiple logins

Judith

February 15, 2024

Cannot watch together

Outcome Sought

Apology

Compensation

Other

Unable to cancel subscription
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Trevor
Unable to cancel subscription

Trevor

Significant inconvenience and frustration

Outcome Sought

Apology

Compensation

Other

Account hacked
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Reginald
Account hacked

Reginald

Unable to access account settings

Outcome Sought

Apology

Compensation

Other

Stream changes automatically
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Stream changes automatically

Michael

Ruins viewing experience

Outcome Sought

Apology

Compensation

Other

Auto-renewal charge
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James
Auto-renewal charge

James

Charged $35 unexpectedly

Outcome Sought

Apology

Compensation

Other

Other
Freezing and poor vision
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raymond
Freezing and poor vision

Raymond

Unable to watch

Outcome Sought

Apology

Compensation

Other

Other
Poor quality and freezing
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Graeme
Poor quality and freezing

Graeme

Unable to watch content

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with
Kayo

The best way to resolve an issue with
Kayo

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to
Kayo

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy

Use Ajust to raise a complaint directly with
Kayo

We handle everything for you, get started for free.

How to contact
Kayo

Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
https://help.kayosports.com.au/s/article/How-do-I-get-in-contact-with-Kayo
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.

Common issues related to
Kayo

Coming soon!
GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others resolving complaints with Ajust

Still waiting on a fix? Take matters into your own hands.

Ajust helps you file a professional complaint that gets routed to the right place.

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