How do I make a complaint to Kayo?

Ajust is the easiest way to resolve complaints with Kayo. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Kayo. Ajust is fast and free for consumers.

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Kayo
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Last updated:

July 23, 2025

Media and Entertainment

Kayo
Complaints

The best way to resolve complaints with

Kayo

Kayo is a popular Australian sports streaming service that offers live and on-demand coverage of various sports events. Users can access a wide range of sports content, including AFL, NRL, cricket, and more. Some common complaints about Kayo include occasional buffering issues, limited device compatibility, and the need for a stable internet connection.

Quick Solutions

How to complain to

Kayo

Tried support already? We’ll take it further.

Kayo

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Kayo

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Other

Close ups too long

Unresolved

Sent

29/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Clive

Close ups too long

Clive

•

March 29, 2024

Misses game action

Outcome Sought

Apology

Compensation

Other

Multiple logins

Closed

Sent

15/2/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Judith

Multiple logins

Judith

•

February 15, 2024

Cannot watch together

Outcome Sought

Apology

Compensation

Other

Unable to cancel subscription

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Trevor

Unable to cancel subscription

Trevor

•

Significant inconvenience and frustration

Outcome Sought

Apology

Compensation

Other

Account hacked

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Reginald

Account hacked

Reginald

•

Unable to access account settings

Outcome Sought

Apology

Compensation

Other

Stream changes automatically

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Michael

Stream changes automatically

Michael

•

Ruins viewing experience

Outcome Sought

Apology

Compensation

Other

Auto-renewal charge

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

James

Auto-renewal charge

James

•

Charged $35 unexpectedly

Outcome Sought

Apology

Compensation

Other

Freezing and poor vision

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Raymond

Freezing and poor vision

Raymond

•

Unable to watch

Outcome Sought

Apology

Compensation

Other

Poor quality and freezing

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Graeme

Poor quality and freezing

Graeme

•

Unable to watch content

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Kayo

The best way to resolve an issue with
Kayo

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Send your complaint

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to
Kayo

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

Describe the issue and how it affected you

Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.

Consider how you’d like the business to resolve your complaint

Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.

Gather any materials that support your complaint

Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.

Fast and Easy

Use Ajust to raise a complaint directly with

Kayo

We handle everything for you, get started for free.

Send your complaint

How to contact

Kayo

Phone

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Post

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Online

https://help.kayosports.com.au/s/article/How-do-I-get-in-contact-with-Kayo

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In person

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Available for Ajust members.

Complaint Policy

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Common issues related to
Kayo

Coming soon!

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.