I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Jennifer
Verified
Fetch TV
partners with Ajust
Fetch TV Complaints
The best way to resolve complaints with Fetch TV
Fetch TV is a digital television service provider in Australia. It offers a wide range of channels, including popular ones like ABC, SBS, and Seven Network. Customers can access on-demand content, catch-up TV, and streaming services through their Fetch set-top box. Some common complaints about Fetch TV include technical issues, limited channel selection, and occasional service disruptions.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Taking money without permission
Unresolved
Sent
5/7/2024
Taking money without permission
Jennifer
•
July 5, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Cancel subscription
Closed
22/5/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Cancel subscription
Naomi
•
May 22, 2024
Wants to cancel
Outcome Sought
Apology
Compensation
Other
Other
Excessive ads
Unresolved
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
Excessive ads
Brett
•
May 18, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Other
Customer Service
Closed
6/3/2023
Sent
6/3/2023
Fetch services are very unprofessional and can't do a simple task, ridiculous
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrin
Customer Service
Catrin
•
March 6, 2023
Outcome Sought
Apology
Compensation
Other
Other
Double charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Double charge
Sharon
•
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Poor reception and jerky picture
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marj
Poor reception and jerky picture
Marj
•
Unwatchable
Outcome Sought
Apology
Compensation
Other
Other
Activation delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Activation delay
Patricia
•
Unable to watch favorite programs
Outcome Sought
Apology
Compensation
Other
Auto playing on homescreen
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Auto playing on homescreen
Sharon
•
Annoyance and distraction
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Fetch TV
To Listen
Live Campaign
Do you manage complaints for
Fetch TV
?
Other
Taking money without permission
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
July 5, 2024
Customer upset about being charged for fetch tv service they no longer have, seeking resolution.
Why are you taking money from our bank when we don't have fetch any more,
Haven't had it for at least a year now
Other
Cancel subscription
Closed
22/5/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Naomi
•
May 22, 2024
Customer wants to cancel netflix from fetch account and receive a refund.
I just want to cancel my Netflix from fetch
Other
Excessive ads
Unresolved
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
Brett
•
May 18, 2024
Customer upset about excessive ads on fetch tv, wants them to stop and an apology.
How is you make people pay to watch fetch tv and then you put 4mins of ads every 8 min of show
This is a joke
I bought this so I didn't have ads that advertise shit I don't need
Other
Customer Service
Closed
6/3/2023
Sent
6/3/2023
Fetch services are very unprofessional and can't do a simple task, ridiculous
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrin
Catrin
•
March 6, 2023
Other
Double charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
Customer is disputing a double charge of $13.99 from fetch tv for only having one fetch box.
Why am I being charged $13.99 x2 on the same day I only have 1 fetch box.
Other
Poor reception and jerky picture
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marj
Marj
•
Customer complaint about fetch tv not working on plasma tv with poor optus reception, seeking resolution or switch back to telstra tv.
Doesn’t work I have a plasma tv and poor Optus reception picture is jerky and in watchable put it back in the box and reusing my Telstra tv How or can it be fixed or do I need to get something <br /> else
Other
Activation delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Patricia
•
Customer frustrated with delayed activation of fetch tv service, ongoing issues for over two weeks, seeking resolution and apology.
We re hire broadband that comes with Fetch TV and the broadband took about three days to be connected. Is Fetch TV has not been activated as yet still waiting for over two weeks the issue supposedly has been escalated for more than a week and a half but still no service. They say that they have limited tools (whatever that means) and still waiting for some tech people to fix the problem but this seems to go on with no results. They only say that we will get a text informing us when the issue is sorted but they definitely don’t know when. Very frustrated customers last ref number was 450909221 from the 7th of June. We can not watch our favourite programs or hardly anything at all and no international news. Please fix the issue and activate our service
Auto playing on homescreen
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
Customer complains about auto-playing TV on the homescreen and seeks resolution from Fetch TV.
Can auto playing of tv etc be stopped on the homescreen.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Cancel subscription
Closed
22/5/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Cancel subscription
Naomi
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Customer Service
Closed
6/3/2023
Sent
6/3/2023
Fetch services are very unprofessional and can't do a simple task, ridiculous
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrin
Customer Service
Catrin
•
March 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Fetch TV
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Fetch TV
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
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Fetch TV
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How to contact
Fetch TV
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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