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Wet'n'Wild Gold Coast
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Wet'n'Wild Gold Coast
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Wet'n'Wild Gold Coast

Wet'n'Wild Gold Coast is a popular water park located in Queensland, Australia. With a variety of thrilling water slides, wave pools, and lazy rivers, it offers entertainment for all ages. Visitors can enjoy a range of amenities, including food outlets and locker facilities. Some common complaints include long queues during peak times and high ticket prices.

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COMPLAINTS SENT THROUGH AJUST

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Other

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I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen
Long wait times

Stephen

January 7, 2024

Kids' day ruined, feeling unwell

Outcome Sought

Apology

Compensation

Other

Other

Rides closed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barbara
Rides closed

Barbara

Disappointing experience for elderly couple

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Wet'n'Wild Gold Coast

To Listen

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Do you manage complaints for
Wet'n'Wild Gold Coast
?
Other

Long wait times

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen

Stephen

January 7, 2024

Customer complains about long wait times, overcrowding, lack of seating, and poor value for money. requests credit for future visit.
I took my family to wet and wild on the 27/12/23 ..6 of us went at the expense of $755 my kids age 10 ,11,18 had been so excited about visiting your park ..on entering I noticed it was packed worse than I've ever seen before even to walk around .. my wife sat and waited for us to line up on the first ride it took 2 45 minutes my kids legs were sore as were mine they couldn't line up any longer after about 1 45 minutes they left back to there mum ..I also went with family who had been over from england I waited in line with them ...all I could here was people complaining saying this is shocking that they allow this many people In ..after this ride we went to the next one after I met up with my kids they hadn't gone on another ride as I was in line for so long they sat with there mum.we went to go on another ride and people were saying it's taking over 1 n half hours for this one my kids were devastated..how you let this happen in this heat is a health and safety issue we then cooled off in the pool that was packed ..not one sign up on any rides saying how long we had to wait ..my kids ended up going on the lazy river that took 30 minutes to get on ...we dicided to have some lunch we couldnt find one seat .people were sitting in garden beds. I was so angry as was my wife that my kids had there day ruined..with the credit crunch on ATM as a family we saved to come to your park and we have been left so let down ...we left after going on the lazy river as my kids had enough of queing and were feeling unwell with the heat ..I've been to your park in the past and have a great day ..as i said before$ 755 out of our family budget is massive for us ,and we felt there was zero value for money .hopefully this problem can be kindly resolved by you guys .is there any chance we can have a credit and visit your park again ? Regards Steve cassar
Other

Rides closed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barbara

Barbara

Customer upset about closed rides at wet'n'wild theme parks after purchasing 3-day pass. requesting action to address issue.
Hi l have just come back from Queensland and l brought a 3 day pass for me and my fiancé for Wet’n’Wild SeaWorld and dream world and getting there most of all the rides were closed and that’s what we go there for, it’s disgusting we save all year to go there as we are both 72 yrs old on a age pension and look forward to this so much, you need to do something about this as it’s not right for people, so tell me what are you going to do ok

COMPLAINTS RESOLVED THROUGH AJUST

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Other

Long wait times

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen
Long wait times

Stephen

January 7, 2024

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Wet'n'Wild Gold Coast

The best way to resolve an issue with 

Wet'n'Wild Gold Coast

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Wet'n'Wild Gold Coast

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