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Event Cinemas
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Event Cinemas
Complaints

The best way to resolve complaints with
Event Cinemas

Event Cinemas is a popular Australian cinema chain, offering a wide range of movies and entertainment options. With multiple locations across the country, they provide a convenient and accessible cinema experience. Customers may have concerns regarding ticket prices, seating availability, or food and beverage options. However, Event Cinemas strives to address these issues and provide an enjoyable movie-going experience for all.

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Event Cinemas

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Event Cinemas

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COMPLAINTS SENT THROUGH AJUST

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Other

Movie session cancelled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Celestemonique
Movie session cancelled

Celestemonique

Disappointed, wasted time

Outcome Sought

Apology

Compensation

Other

Other

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carol
Rude customer service

Carol

Feeling stunned and disrespected

Outcome Sought

Apology

Compensation

Other

Delayed refund response

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kenneth
Delayed refund response

Kenneth

Disappointment and loss of tickets

Outcome Sought

Apology

Compensation

Other

Odor in cinema seats

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dennis
Odor in cinema seats

Dennis

Unpleasant experience during the movie

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Event Cinemas

To Listen

Live Campaign
Do you manage complaints for
Event Cinemas
?
Other

Movie session cancelled

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Celestemonique

Celestemonique

Customer seeks refund and apology from event cinemas after projector issue at cairns central, lack of staff interest, and unhelpful response.
Pre bought tickets to Dune part Two from Cairns central cinemas for a 10:30am session (4days prior to todays date 12/04/24, as it was my only day off). Went to cairns central arrived early, waited got my movie food once cinemas were open-received my ticket for cinema 3 for the 10:30am session. <br />Only to walk into a pitch black cinema and as others arrived and we all waited for the session to start, a woman walked in informing us that the projector for this cinema wasn’t working and we’d have to wait her get a refund or see a different movie all together. As others started to ask why this happened? or will the project be fixed and we can wait? Or is there another cinema nearby Earlville/Smithfield that was also showing Dune part 2? <br />We were met with a lack of interest and ‘well shit happens what do you want from me’ ?!? attitude from the events cinema staff member. We all then had to leave to receive refunds or another movie. It was such a disappointing experience and when I asked for a number or website to voice my complaint further she rolled Her eyes at me and said to find the website on the bottom of my receipt and then continued to serve other people. <br />I know this wasn’t any one person’s fault but I do think several other things could’ve been done to help<br />Those who had made the time to see this movie and booked tickets DAYS prior to the session-ESPECIALLY since it’s in its last days to see this movie. Highly disappointed.
Other

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carol

Carol

Customer upset by rude treatment at event cinemas, seeking apology and better customer service training for staff.
Today I went to a day session at Macquarie Centre. The young man at the cash register was so rude! As a pensioner I questioned the $13 and told him I was just checking that it was indeed a Pensioner's price as Hoyts only changed me $10 recently. He angrily replied, 'Then go to Hoyts!' I was stunned! Not only did he have no idea how to treat a customer, but it seems that he wanted to give Event Cinemas' business away. Maybe a bit of customer training might be advantageous to both your customers and your business? I've never been treated like this at any other cinema... including other Event ones.

Delayed refund response

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kenneth

Kenneth

Customer seeks a refund for 2 IMAX tickets due to delayed response and dissatisfaction with the handling of their complaint.
I send a refund request for 2 3-D IMAX movie tickets (I accidentally ordered and i got 3-D sickness) 6 days before the movie date. I only got a reply 1 day after the movie date and reason for delayed response was (Due to an unexpected influx of requests) and saying that tickets were collected at the venue and my query was resolved.<br /><br />Actually my problem didn't solved as I cannot get the reply in time, I need to give away the tickets to someone free. I am so disappointed with the delayed reply without any care or compensation.<br /><br />I want to have refund for 2 IMAX 3-D cinema tickets. I have paid for the tickets via vouchers and I don't mind to be refunded in vouchers

Odor in cinema seats

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dennis

Dennis

Customer complained about unpleasant odor in Cinema 5 at Bondi Junction, suggesting steam cleaning of seats after mother and babies' sessions.
Just an observation. My wife and I went to Bondi Junction - Cinema 5 - seats F7 and 8 to see - It ends with us. Firstly my wife and loved the movie. However, we could smell an odor such as - I thought a lite wee odor but my wife smelt more like Mould. It would be wise to steam clean theatre seats every now and again. We are regular movie goers, and this is the first time we encountered this situation. It may be that you had a mother and babies' session before ours - not sure.

COMPLAINTS RESOLVED THROUGH AJUST

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Event Cinemas

The best way to resolve an issue with 

Event Cinemas

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Event Cinemas
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Event Cinemas

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Event Cinemas
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Event Cinemas
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

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Consumers and businesses can pay Ajust for extra support to resolve complaints.

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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

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