How do I make a complaint to Event Cinemas?

Ajust is the easiest way to resolve complaints with Event Cinemas. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Event Cinemas. Ajust is fast and free for consumers.

Had a problem with
Event Cinemas
? Send a complaint they can’t ignore.

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Last updated:

July 23, 2025

Media and Entertainment

Event Cinemas
Complaints

The best way to resolve complaints with

Event Cinemas

Event Cinemas is a popular Australian cinema chain, offering a wide range of movies and entertainment options. With multiple locations across the country, they provide a convenient and accessible cinema experience. Customers may have concerns regarding ticket prices, seating availability, or food and beverage options. However, Event Cinemas strives to address these issues and provide an enjoyable movie-going experience for all.

Quick Solutions

How to complain to

Event Cinemas

Tried support already? We’ll take it further.

Event Cinemas

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Event Cinemas

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Disruptive behaviour during screening

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Murray

Disruptive behaviour during screening

Murray

•

Ruined movie experience for family

Outcome Sought

Apology

Compensation

Other

Complaint regarding service or experience

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

Complaint regarding service or experience

Elizabeth

•

Outcome Sought

Apology

Compensation

Other

Movie screening not available

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Mark

Movie screening not available

Mark

•

Disrupted plans and overall experience

Outcome Sought

Apology

Compensation

Other

Disrupted movie experience

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Carole

Disrupted movie experience

Carole

•

Difficult to enjoy the film

Outcome Sought

Apology

Compensation

Other

Seat not functioning

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Rajas

Seat not functioning

Rajas

•

Uncomfortable experience during movie

Outcome Sought

Apology

Compensation

Other

Fraudulent charge

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Alina

Fraudulent charge

Alina

•

Considerable inconvenience and concern

Outcome Sought

Apology

Compensation

Other

Seat occupied by someone else

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lucas

Seat occupied by someone else

Lucas

•

Inconvenience and discomfort

Outcome Sought

Apology

Compensation

Other

Odor in cinema seats

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Dennis

Odor in cinema seats

Dennis

•

Unpleasant experience during the movie

Outcome Sought

Apology

Compensation

Other

Delayed refund response

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kenneth

Delayed refund response

Kenneth

•

Disappointment and loss of tickets

Outcome Sought

Apology

Compensation

Other

Rude customer service

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Carol

Rude customer service

Carol

•

Feeling stunned and disrespected

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Event Cinemas

The best way to resolve an issue with
Event Cinemas

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Send your complaint

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to
Event Cinemas

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

Describe the issue and how it affected you

Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.

Consider how you’d like the business to resolve your complaint

Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.

Gather any materials that support your complaint

Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.

Fast and Easy

Use Ajust to raise a complaint directly with

Event Cinemas

We handle everything for you, get started for free.

Send your complaint

How to contact

Event Cinemas

Phone

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Post

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Online

https://support.eventcinemas.com.au/support/home

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In person

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Available for Ajust members.

Complaint Policy

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Common issues related to
Event Cinemas

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GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.