Qantas

Complaints

Customer seeks apology from qantas for disgraceful behavior and separation from family on flight, impacting holiday experience.

Customer seeks full refund for canceled flights due to airspace closure and war events, facing challenges with airlines and booking agent.

Our flight from Singapore to Melbourne was initially scheduled to depart at 11.40pm on 1st Dec and was delayed for 2 hours subsequently. We were only informed of the delay in the evening when we were planning to leave for the airport. Upon a much longer wait, we were only allowed to board the plane at 1.30am and this in turn delayed the departing time once again. Couple of hours through the flight, we saw people queuing for toilets. There were no announcement of what had happened and we only heard from the passenger who were queuing infront of us that only one cubicle can be used. The queue continues throughout the journey and the longest queue can be seen when the plane is preparing for landing. And the food that was served to us seems worse than a budget airline. We were first serve a pie with juice and after a long time, we were only serve a small dense muffin with juice. I think a budget airline serves better food and this is really disappointing since I paid for international airline price tickets. When all were preparing for landing, there came an announcement from your stewardess saying most of the restrooms were clogged and only left with one that was functioning. And we were served with lesser food and drinks to prevent more people wanting to visit the restroom. I have never experience this with other airlines when there were so many passengers in a flight. This shows that no thorough checking was done prior to flying. And even after landing, we were once again delayed with the collection of baggage where we stood and sat around for an hour waiting for our luggages when other airlines passengers whom arrive later had collected and left. I approached your customer service counter and was told there were not enough staff on that day and nothing can be done except to wait. This is definitely the worst flight experience for me and my family, especially when we trusted the national carrier of Australia.

Flight cancelled, rebooked twice, seeking $100 compensation from qantas.

Qantas charged the customer the wrong amount for tickets purchased during a sale, causing inconvenience and loss of work.

ADL-MEL-AUCK-WELL I have paid for a flight online - Qantas failed to deduct the correct amount. It was supposed to be $460 instead they deducated $162 Qantas Called me - said that the payment $460 bounced back and I was refunded. Incorrect. Now they will not honour the passage of my fair to my booked destination. They are saying I need to book the entire flight again at inflated prices. Or they can fly me to Auckland and I need to pay for my flight to Wellington because qantas does not fly Auckland to Wellington. They put me on a Jetstar flight which has been canceled and are telling me I need to pay for the connecting flight because it's with another carrier. They are trying to deceive me and shaping the conversation for me to pay for their series of mistakes.

Customer is complaining about qantas not transferring her mother's ff to her sister and lack of resolution.

Customer seeks refund and apology from qantas for a flight cancelled due to lockdown. frustration and stress due to lack of communication.

Complaint about Qantas not refunding the full amount for a ticket

Additionally would like to add I was having the same error with a previous flight for about a week (Sydney to Uluru on 16/10/2023 5FZEFL) but this now works and I have successfully linked. I am experiencing only the issue with the Mel - Launceston flight.