I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beatrice
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Qantas Complaints
The best way to resolve complaints with
Qantas
As Australia’s biggest airline, Qantas receives lots of customer complaints. In our experience, Qantas doesn't make it easy for consumers to make and resolve complaints. Ajust has offered to work with Qantas to help its customers resolve their complaints.
COMPLAINTS SENT THROUGH AJUST
Airline
Seating separation
Unresolved
Sent
4/5/2024
Seating separation
Beatrice
•
May 4, 2024
Embarrassed, mortified, holiday ruined
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellations due to war
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Flight cancellations due to war
Christopher
•
April 23, 2024
Incur significant additional costs
Outcome Sought
Apology
Compensation
Other
Airline
Delayed
Closed
7/12/2023
Sent
7/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Delayed
Adrian
•
December 7, 2023
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation
Closed
19/12/2023
Sent
2/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Cancellation
Edward
•
December 2, 2023
Delayed arrival
Outcome Sought
Apology
Compensation
Other
Airline
Refund discrepancy
Closed
30/11/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alysia
Refund discrepancy
Alysia
•
December 1, 2023
Customer lost a day of work
Outcome Sought
Apology
Compensation
Other
Airline
Incorrect payment deduction
Closed
17/12/2023
Sent
29/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asher
Incorrect payment deduction
Asher
•
November 29, 2023
Outcome Sought
Apology
Compensation
Other
Airline
Ff transfer delay
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Ff transfer delay
Mary
•
November 21, 2023
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Airline
Refund
Closed
4/1/2024
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanna
Refund
Jeanna
•
November 21, 2023
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Airline
refund not received
Closed
5/10/2023
Sent
4/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Waeil
refund not received
Waeil
•
October 4, 2023
financial loss
Outcome Sought
Apology
Compensation
Other
Airline
Missing e-ticket after payment
Closed
21/9/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kay
Missing e-ticket after payment
Kay
•
September 21, 2023
Customer unable to confirm booking
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Qantas
The best way to resolve an issue with Qantas
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to Qantas
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Qantas
We handle everything for you, get started for free.
How to contact
Qantas
Post
Qantas Customer Care, Qantas Airways Limited 10 Bourke Road, Mascot, NSW 2020
Details missing. Help fill in the gaps.
Online
https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
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