I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Verified
Jetstar
partners with Ajust
Jetstar Complaints
The best way to resolve complaints with Jetstar
Jetstar is a low-cost airline owned by Qantas. Like Qantas, Jetstar doesn't give its customers quick and user-friendly ways to raise complaints. Ajust wants to make things easier for consumers to resolve complaints with Jestar.
Get heard by Jetstar
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Jetstar
Have a complaint? Click below to resolve your issue with Jetstar
Ajust is putting pressuring on
Jetstar
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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Resolve Now
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80% success
½ the effort
30x faster
2x better results
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Refund for changed booking
Unresolved
Sent
22/4/2024
Refund for changed booking
Bronwyn
•
April 22, 2024
Financial loss of $414.32
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flight
Closed
11/12/2023
Sent
24/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Cancelled flight
Andrew
•
November 24, 2023
Didn't use uber or taxi, didn't eat
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation
Closed
27/12/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Cancellation
Peta
•
November 22, 2023
Had to buy a oneway ticket
Outcome Sought
Apology
Compensation
Other
Closed
15/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amit
Amit
•
Outcome Sought
Apology
Compensation
Other
Closed
11/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ernest
Ernest
•
Outcome Sought
Apology
Compensation
Other
Rebooking and fare difference fees
Unresolved
23/1/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anmole
Rebooking and fare difference fees
Anmole
•
Financial burden due to illness
Outcome Sought
Apology
Compensation
Other
Refund request handling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harry
Refund request handling
Harry
•
Significant distress and trust issues
Outcome Sought
Apology
Compensation
Other
Airline
Closed
18/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
3/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joyanta
Joyanta
•
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellation and overbooking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natasha
Flight cancellation and overbooking
Natasha
•
Holiday cancelled, out of pocket expenses
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Jetstar
To Listen
Live Campaign
Do you manage complaints for
Jetstar
?
Airline
Refund for changed booking
Unresolved
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Bronwyn
•
April 22, 2024
Customer seeks $414.32 refund and apology from jetstar for booking refund issue with mytrip, unresolved since late 2023.
Airline
Cancelled flight
Closed
11/12/2023
Sent
24/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
November 24, 2023
Jetstar cancelled flight, didn't refund or reimburse, poor customer service
Airline
Cancellation
Closed
27/12/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Peta
•
November 22, 2023
Flight cancelled, customer seeks $1557.11 and apology from jetstar. no assistance provided, had to buy expensive ticket.
Closed
15/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amit
Amit
•
Closed
11/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ernest
Ernest
•
Rebooking and fare difference fees
Unresolved
23/1/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anmole
Anmole
•
Customer requests a refund for unexpected rebooking fees due to illness.
Refund request handling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harry
Harry
•
Customer dissatisfied with refund handling, requests full refund of $514.49 and an apology.
Airline
Closed
18/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
Airline
Closed
3/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joyanta
Joyanta
•
Airline
Flight cancellation and overbooking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natasha
Natasha
•
Customer seeking $2185.17 from jetstar for cancelled flights, missed holiday, and out-of-pocket expenses, requesting compensation in money, not credit vouchers.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Airline
Cancelled flight
Closed
11/12/2023
Sent
24/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Cancelled flight
Andrew
•
November 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Cancellation
Closed
27/12/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Cancellation
Peta
•
November 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Closed
15/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amit
Amit
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Closed
11/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ernest
Ernest
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
18/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
3/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joyanta
Joyanta
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Indigo
Indigo
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Jetstar
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Jetstar
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Jetstar
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Jetstar
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Jetstar
Online
https://www.jetstar.com/au/en/contact-us/complaints-and-compliments
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.jetstar.com/au/en/contact-us/complaints-and-compliments
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Jetstar
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