I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Had a problem with Rex Airlines? Send a complaint they can’t ignore.
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Rex Airlines Complaints
The best way to resolve complaints with
Rex Airlines
Rex is an airline that operates regional flights in Australia. It's the smallest airline and receives fewer complaints. Like the bigger airlines, it could do more to help its customers resolve complaints. Ajust offers a better way to resolve Rex complaints.
COMPLAINTS SENT THROUGH AJUST
Flight schedule changes
Unresolved
Sent
12/7/2024
Flight schedule changes
Andy
•
July 12, 2024
Missed work and appointments, out of pocket
Outcome Sought
Apology
Compensation
Other
Airline
Overcharged for ticket change
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Overcharged for ticket change
Karen
•
July 8, 2024
Charged $224 more than expected
Outcome Sought
Apology
Compensation
Other
Airline
Missed flight
Closed
18/7/2024
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Missed flight
Andrew
•
July 3, 2024
Unable to change booking
Outcome Sought
Apology
Compensation
Other
Airline
Lost luggage, flight delay, misinformation
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Houeida
Lost luggage, flight delay, misinformation
Houeida
•
June 21, 2024
Delay, inconvenience, frustration
Outcome Sought
Apology
Compensation
Other
Airline
Payment rejection/increasing charges and having to change my date of Travel
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Payment rejection/increasing charges and having to change my date of Travel
Cherie
•
June 10, 2024
Extra expenses, delayed travel
Outcome Sought
Apology
Compensation
Other
Airline
No lounge, lining up
Unresolved
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
No lounge, lining up
Rebecca
•
May 27, 2024
Disappointed, wasted money
Outcome Sought
Apology
Compensation
Other
Airline
Delayed flight
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deepak
Delayed flight
Deepak
•
May 21, 2024
Missed meeting
Outcome Sought
Apology
Compensation
Other
Airline
Lost machine at airport
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Lost machine at airport
James
•
May 17, 2024
Not had machine for 35 days
Outcome Sought
Apology
Compensation
Other
Airline
Refund for double payment
Unresolved
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tutiatia
Refund for double payment
Tutiatia
•
April 6, 2024
Delayed refund, inconvenience
Outcome Sought
Apology
Compensation
Other
Airline
Delayed and rude staff
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damon
Delayed and rude staff
Damon
•
April 5, 2024
Customer inconvenienced and upset
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Rex Airlines
The best way to resolve an issue with Rex Airlines
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to Rex Airlines
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Rex Airlines
We handle everything for you, get started for free.
How to contact
Rex Airlines
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
Rex Airlines
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
