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My complaint was closed by Ajust.
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Nathan
Batik Air Complaints
The best way to resolve complaints with Batik Air
Batik Air is an Indonesian airline that is part of the Lion Air Group. Batik Air’s website says they have an Australian customer care centre on weekdays from 9am to 8pm. However, their terms and conditions have been described as ambiguous and consumers say this allows Batik Air the right to decide whether refunds or compensation is permitted. Customers have reported issues such as luggage being lost and refunds being declined on no particular grounds.
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COMPLAINTS SENT THROUGH AJUST
Refund request for cancelled flight
Unresolved
Sent
Refund request for cancelled flight
Nathan
•
Outcome Sought
Apology
Compensation
Other
Compensation for lost luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brivini
Compensation for lost luggage
Brivini
•
Outcome Sought
Apology
Compensation
Other
Refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Refund
Sharon
•
Outcome Sought
Apology
Compensation
Other
Schedule change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosella Rosy
Schedule change
Rosella Rosy
•
Inconvenience and disruption to travel plans
Outcome Sought
Apology
Compensation
Other
Damaged luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maryam
Damaged luggage
Maryam
•
Severe inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Unable to check-in online
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Unable to check-in online
David
•
Missed flight and travel disruption
Outcome Sought
Apology
Compensation
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Flight cancellation
Jennifer
•
Disrupted travel plans and expenses
Outcome Sought
Apology
Compensation
Other
Damaged luggage upon arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joveria
Damaged luggage upon arrival
Joveria
•
Item broken, disappointment with service
Outcome Sought
Apology
Compensation
Other
Damaged baggage upon arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aziza Mohammed
Damaged baggage upon arrival
Aziza Mohammed
•
Extensive damage to belongings
Outcome Sought
Apology
Compensation
Other
Delayed flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Delayed flight
Laura
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Batik Air
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Batik Air
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Batik Air
We handle everything for you, get started for free.
How to contact
Batik Air
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Complaint Policy
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Businesses like
Batik Air
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