Turkish Airlines

Complaints

Customer upset with turkish airlines for not providing promised hotel accommodation for elderly mother with health issues during long layover.

Customer seeks $1855.33 refund from turkish airlines for overcharged flight change after cancellation, despite following email instructions.

Flight diversion caused missed connection and additional expense of $1500 for new ticket.

Customer wants to change flight date from april 5, 2024 to march 5, 2025 but airline only allows changes until september 5, 2024.

My wife and I booked our Airline Tickets through a Travel Agency for our overseas trip. The trip was arranged with two airlines: Qantas and Turkish Airlines In addition to the Airline Ticket Reservation, I purchased Seat Reservation with: a. Qantas, for the first leg of our trip b. Turkish Airlines, for the second leg of our trip Due to my wife's medical issue, we had to cancel our trip, and cancel the Ticket Reservation. Our Ticket Reservation was refunded by our Travel Agency. I contacted Qantas to request a refund for our Seat Reservation, and they refunded our Seat Reservation Fee without any problems. When I contacted Turkish Airlines and requested the same (refund of our Seat Reservation Fee), they declined, stating Terms and Conditions, which are in contradiction to the Ticket Reservation Terms and Conditions. If the Ticket Reservation is cancelled for a valid medical reason, by default we cannot use the service of Seat Reservation therefore, the fee should be refundable.

I am writing to express my profound distress and despair following an ordeal my family and I experienced with turkish airlines flight TK-168 I hope you can find it within your hearts to understand the gravity of our situation and the emotional and financial toll it has taken on us. Below i have prepared the statement of events in specific detail. - My name is Sanna Abdulhamid. On 21/05/2024, my family of seven ( 5 children below 16yrs old ) and I traveled from Lebanon to Turkey on Turkish Airlines TK-168 for what was supposed to be a joyful seven-day trip. Our return flight was scheduled for 5:00 PM on 28/05/2024. We arrived at the airport well in advance, at 1:30 PM, and began the check-in process at 2:00 PM. However, what ensued was a nightmare that no family should ever have to endure. - We were efficiently checked in until it came to my husband, the only one holding a Lebanese passport. The Airline Customer Service check-in representative struggled to process his return visa, although we physically showed them the resident return visa on my phone. Despite this, a series of the Turkish airline colleagues spent two hours trying to resolve the issue, to no avail. Eventually, an official from the Australian embassy named Greg resolved it in less than ten minutes, and assured me that it wasn’t a problem and not to stress and he was surprised as to why the airline customer service agents were having to cause such delay. This delay was the catalyst for the cascade of events that followed. - By the time we completed tagging our 11 large bags and 7 hand luggage items, we were significantly delayed by no fault of ourselves as we arrived up to 5 hours earlier than schedule. We rushed to the security lane, only to be told we were in the wrong line and had to move to the family lane, causing further delays. My children, including a restless toddler, were exhausted and hungry, yet we were Adamant to get to our flight on time. We were running in the airport frantically. - When we finally reached passport control, the process was lengthy. The airport is vast, and it took us 15 minutes of running to get from passport control to our gate. Breathless and frantic, we arrived just as the gate closed. Despite our desperate pleas and explanations, the staff showed no compassion. They directed us to the care point, where the lack of empathy continued. We were informed the next flight was in two days, costing an additional $7500. This was an unimaginable expense for us, having already exhausted our funds on the trip. - I approached the desk Emotionally shattered with tears down my face hoping for understanding. Instead, I was sent on a wild goose chase to F44, only to find myself back where we started, facing the same staff who caused our initial delay. They blamed us for not arriving earlier, dismissing our valid grievances with cold indifference. - In tears, I watched my exhausted children, lying on the floor of the airport, hungry and worn out from the day’s events. We felt utterly alone and abandoned in a foreign country, without the means to get home. The emotional and financial burden placed on us by the Turkish airline’s incompetence and lack of compassion is beyond words. - I implore you to understand the severity of our distress. This experience has left us traumatized and financially strained. We seek not only a refund for the additional $7500 but also compensation for the emotional anguish and the impact on our family. Please show us the empathy and support that were sorely lacking during our ordeal.

After confirming business flights with the TA call centre, I was directed to online bookings. All flights were shown as business and I paid but when I wanted to book a seat, TA stated it could be economy but they couldn't confirm and refused to solve the issue after 4 phone calls and online feedback (3 times). I went back and forth between them and another carrier (Jetstar) without any solution. I have screenshots of the booking and conversations and don't know who to turn to get this sorted before all seats are booked. Thank you in advance, Monica