I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bao
Verified
AirAsia
partners with Ajust
AirAsia Complaints
The best way to resolve complaints with AirAsia
AirAsia is a low-cost airline based in Malaysia, offering domestic and international flights to various destinations. Customers have occasionally expressed concerns about flight delays, limited legroom, and additional charges for baggage and in-flight services. However, AirAsia continues to provide affordable travel options and has a strong presence in the Asia-Pacific region.
Get heard by AirAsia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with AirAsia
Have a complaint? Click below to resolve your issue with AirAsia
Ajust is putting pressuring on
AirAsia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Flight change without consent
Closed
13/6/2024
Sent
13/6/2024
Flight change without consent
Bao
•
June 13, 2024
Wait extra 8 hours at airport, disrupted travel plan and booking
Outcome Sought
Apology
Compensation
Other
Airline
Flight changes and refund delay
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Flight changes and refund delay
Wendy
•
May 19, 2024
Left without return flights, reorganizing with more cost
Outcome Sought
Apology
Compensation
Other
Airline
Refunds not received
Unresolved
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linh Kim
Refunds not received
Linh Kim
•
April 25, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Airline
Closed
17/1/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M
M
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faruq
Faruq
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
25/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcus
Marcus
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Juliet
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AirAsia
To Listen
Live Campaign
Do you manage complaints for
AirAsia
?
Airline
Flight change without consent
Closed
13/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bao
Bao
•
June 13, 2024
Flight changed without consent, caused 8 hour delay, disrupted travel plans
Airline
Flight changes and refund delay
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Wendy
•
May 19, 2024
Customer frustrated with flight changes, refund process, and lack of suitable replacement flights. seeking confirmation and assistance with rebooking.
Airline
Refunds not received
Unresolved
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linh Kim
Linh Kim
•
April 25, 2024
Customer seeking full refund from airasia for two cancelled flight tickets from oct '23 and dec '23, despite speaking to chatbot bo monthly.
Airline
Closed
17/1/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M
M
•
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faruq
Faruq
•
Airline
Closed
25/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcus
Marcus
•
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Juliet
•
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Airline
Flight change without consent
Closed
13/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bao
Flight change without consent
Bao
•
June 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
17/1/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M
M
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faruq
Faruq
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
25/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcus
Marcus
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Juliet
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruby
Ruby
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHWU NIE
SHWU NIE
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
AirAsia
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
AirAsia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
AirAsia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
AirAsia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
AirAsia
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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AirAsia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
