I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sholto
Origin Energy Complaints
The best way to resolve complaints with Origin Energy
Origin Energy is a large energy retailer. Origin is the biggest supplier of electricity and the 2nd biggest supplier of gas to residential customers in the south-eastern part of Australia. Origin had the most customer complaints reported by the regulator in 2021-22 (over 20,000), but this number had dropped from almost 30,000 the year before. Origin is reliable at resolving complaints sent through Ajust.
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COMPLAINTS SENT THROUGH AJUST
Energy
Fees / Payments
Closed
9/8/2023
Sent
9/8/2023
Fees / Payments
Sholto
•
August 9, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
25/8/2023
Sent
8/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Fees / Payments
Linda
•
August 8, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
10/8/2023
Sent
4/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivek
Fees / Payments
Vivek
•
August 4, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
14/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Customer Service
Ian
•
August 2, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
28/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Kim
•
July 28, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Connection / Supply
Closed
15/8/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jon
Connection / Supply
Jon
•
July 26, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Connection / Supply
Closed
16/8/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Connection / Supply
Rachel
•
July 18, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Connection / Supply
Closed
12/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Connection / Supply
Simon
•
July 11, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
12/7/2023
Sent
29/6/2023
to live better
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Si
Fees / Payments
Si
•
June 29, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Connection / Supply
Closed
9/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shawn
Connection / Supply
Shawn
•
June 26, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Origin Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Origin Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach Origin Energy, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help Origin Energy understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Consider how you’d like Origin Energy to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
Clearly communicate the action you expect Origin Energy to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bill or a photo of your electricity meter can be useful depending on the nature or your complaint. Ajust will include this information in your complaint to Origin Energy.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Origin Energy
We handle everything for you, get started for free.
How to contact
Origin Energy
Email
Available for Ajust members.
Complaint Policy
www.originenergy.com.au/wp-content/uploads/Standard-Complaints-Dispute-Resolution-Procedure-v5.pdf
Details missing. Help fill in the gaps.
Common issues related to
Origin Energy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Origin Energy
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