Verified
Mazda
partners with Ajust

Mazda
Complaints

The best way to resolve complaints with
Mazda

Mazda, a well-established automotive company, offers a wide range of vehicles to suit various needs and preferences. With a strong presence in the Australian market, Mazda provides reliable and efficient cars that cater to different lifestyles. From compact hatchbacks to spacious SUVs, Mazda aims to deliver quality and performance. However, it is important to note that individual experiences may vary, and customers may have specific concerns or complaints.

Get heard by
Mazda

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
Mazda

Have a complaint? Click below to resolve your issue with
Mazda

Ajust is putting pressuring on
Mazda
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Power steering malfunction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MAXWELL
Power steering malfunction

MAXWELL

July 10, 2024

Loss of power steering

Outcome Sought

Apology

Compensation

Other

Other

Price drop after purchase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fady
Price drop after purchase

Fady

July 9, 2024

Feeling ripped off, sick of car

Outcome Sought

Apology

Compensation

Other

Other

Uneven tyre wear

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kylie
Uneven tyre wear

Kylie

June 27, 2024

Bald front tyres

Outcome Sought

Apology

Compensation

Other

Other

Transmission and headlight problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
Transmission and headlight problems

Tony

June 10, 2024

Safety concerns, inconvenience

Outcome Sought

Apology

Compensation

Other

Other

I stop not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
S
I stop not working

S

February 13, 2024

Continued issues with i stop

Outcome Sought

Apology

Compensation

Other

Other

Refund for paint protection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
JULIE
Refund for paint protection

JULIE

February 8, 2024

Watermarks on vehicle

Outcome Sought

Apology

Compensation

Other

Other

Faulty tailgate opening mechanism

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Craig
Faulty tailgate opening mechanism

Craig

February 6, 2024

Significant issue for parents

Outcome Sought

Apology

Compensation

Other

Other

Radio drops in and out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Martin
Radio drops in and out

Martin

December 4, 2023

Inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Head and oil issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron
Head and oil issues

Aaron

November 20, 2023

Outcome Sought

Apology

Compensation

Other

Other

Needs new engine

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris
Needs new engine

Chris

No transport

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Mazda

To Listen

Live Campaign
Do you manage complaints for
Mazda
?
Other

Power steering malfunction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MAXWELL

MAXWELL

July 10, 2024

Customer experiencing power steering issues after recent maintenance at rockhampton mazda, seeking resolution as a pensioner in need of reliable transportation.
On the 8th July car was checked by Rockhampton Mazda why the power steering light is coming on intermittently and whey I am losing power steering. After a diagnostic check and wheel alignment, fault was supposedly cleared. Mechanic road tested and said it was ok. However yesterday on approaching a roundabout, the power steering light again came on and I lost power steering for a few seconds. Hydraulic oil in the power steering was replaced recently. Ibought the car brand new in 2013 and never had this problem until a month ago. Please help as I am a pensioner and need my car.
Other

Price drop after purchase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fady

Fady

July 9, 2024

Customer is seeking $1100 and an apology from mazda for feeling ripped off after price drop on recently purchased mazda cx5.
I purchased mazda cx5 G20 2L from mazda dealer, and the price was $39000 after couple of weeks the price for the car dropped to $37900 i feel like i got ripped off, and this makes me sick of the car.
Other

Uneven tyre wear

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kylie

Kylie

June 27, 2024

Customer seeks new tyres due to uneven wear caused by bt 50 bump steering issue, unhappy with mazda's response.
My Mazda 2022 BT50 has uneven tyre wear on front tyres (they are bald on the inside of the tyre, but fine on the outside). I've read plenty of articles where this has been documented as a fault with the BT 50 bump steering (https://www.carexpert.com.au/car-news/mazda-bt-50-owners-offered-bump-steer-fix). I initially contacted Mazda 11/06/24 and on 21/06/24 I took my car to the dealer where I bought it from (Ron Doyle Eden). I was told that because I did not have my car serviced by them that I probably would not be successful with gaining assistance with new tyres. Ron Doyle rang me back today (27/06/24) to say that Mazda definitely won't be assisting me as it is normal wear. Extremely unhappy customer. I did try to submit a complaint through the Mazda website, but the page crashes every time I click on submit.
Other

Transmission and headlight problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony

Tony

June 10, 2024

Customer complains about transmission and headlight issues with mazda bt50, seeking proactive replacement of transmission computer and body control module.
Regarding Mazda BT50 YCI73N I have previously complained to Mazda about two issues with my BT50 not repaired under warranty despite repeatedly raising them with my Mazda dealer Service Manager. Please refer to previous complaint to which I was advised to take the car to my local dealer. The Issues:- * Holding on to gears not changing down on hills not changing up after climbing hills an d not kicking down when needed. This is more prevalent when in sports mode while towing. * Headlights turning themselves on when the vehicle is unattended, In 2023 The vehicle failed two batteries with no explanation. I have since found on two occasions this year the vehicle had turned the lights on while unattended. I have had the vehicle back to the dealer as suggested by Mazda, and again told that no fault had been found. With no action taken to resolve the problem. In the case of the transmission since last writing to Mazda I have had two trip away, one towing a car trailer and the other towing a caravan, Times the holding gear problem very prevalent and annoying as far as driveability goes, having to manually shift gears. On both trips it became very obvious that the problem is temperature sensitive. Below 17 degrees the vehicle drives as it should. Above 22 degrees is where it holds gears. the temperature between is a grey area where it goes from one to the other. On the trip with the caravan to Rylstone slowly negotiating one of the mountain passes in second gear as i entered a turn to the left with a rise it held gear an did not change down nearly stalling, necessitating changing down manually. at this point it became dangerous. As I have said before I am a licenced mechanic of 48 years with TAFE qualifications in Automatic Transmissions and Auto Electrical, so I do have a pretty good idea what I am talking about. To resolve this Mazda needs to be proactive and replace the transmission computer, this being the obvious cause. it was suggested that I give the dealer the ute with the caravan on it for testing, not going to happen. The headlight problem again Mazda needs to be proactive and replace the Body Control Module. No amount of sitting in the car turning the headlights on, as been happening, will or taking it to an auto electrician will find the problem. It is so infrequent that I have only found it doing it twice in the last six months, fortunately otherwise there may have been more battery failures. the two batteries last year failed while was overseas, returning to find them dead flat. the second a nearly new quality Century battery. Without Mazda trying to replace these two computers I am stuck with the problems. I chose a BT50 expecting better,
Other

I stop not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
S

S

February 13, 2024

Customer is complaining about ongoing issues with the 'i stop' feature in their mazda 3 sedan and dissatisfaction with the dealership's response.
Purchased Mazda 3 sedan last year 2023 From the time we drove away from the Dealership in Southport we have continued to have issues with the “I Stop”. It continues to fail not work. We have been back to Mazda Dealership at least 3 times each time they report nothing wrong but the mechanic has done a “Re Set” Drive away working again Now 2 days ago the “I Stop “ has ceased to work again this is at least the fourth time so yes we are heading back to Mazda Dealership Southport to once again report this issue In the past we we told to contact the “ PRINCIPLE” at the Mazda Dealership but was only allowed to speak with Manager who says well it’s working again so we are unable to find any problem. So let’s see the outcome this time
Other

Refund for paint protection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
JULIE

JULIE

February 8, 2024

Seeking refund for failed or non-applied paint protection, requesting replacement vehicle instead of cut and polish.
I am entitled to a refund of $1300 for pre-ordered paint protection of the new Mazda CX30 collected on 8/5/21! from Tweed Coast Mazda. Upon my 1,000 km service I was informed the Mazda dealership was to become a Nissan dealership. After washing and drying my car in Oct 21 I noticed remaining marks all over the car. With overcast weather I was not able to get clear photos (cloud reflection). Nov 21 I forwarded clear photos of the marks all over the vehicle to Tweed Mazda (different Dealership). I had only used the recommended car shampoo and not gone through a mechanical car wash The paint protection has either failed, or most likely, not been applied, as assessed by Tweed Mazda Detailer and Sales Representative on 31/10/23. DEc 21 Craig (who has a fulltime job) and works from home doing Motorone paint protection on the weekends, assessed the vehicle as water-marked through no fault of my own, and only way of removing watermarks were a cut and polish of my new car. He agreed to forward his findings in an email to me, which I never received. My phone calls to Carig also remained unanswered. After some research I learned: 1. Red Soul Paint is 50-60 microns thin (class action in USA) and I wanted to avoid thinning the paint further. 2. Motorone Paint Protection has been demonstrated to not perform as advertised. (Numerous poor reviews online). 3. Swirls in paint are a possible outcome if cut and polish undertaken. 4. I purchased a new car, not one that required a cut & polish. Motorone. Initially I requested an exchange vehicle and agreed to sign a Confidentiality Agreement as I had paid for a new Mazda, not one that was marked all over. Legal Aid has confirmed my Contract is with Mazda Australia Pty Ltd. My ‘Mazda Maintenance And Warranty’ booklet states under section: 2. WHO GIVES THIS WARRANTY Mazda Australia Pty Ltd 211A Wellington Road MULGRAVE VIC 3170 Telephone: 1800 034 411 Email: customersupport@mazda.com.au The matter was escalated to: Tweed Mazda; Mazda Head office in Mulgrave; the former Tweed Coast Mazda Manager, managing another new car dealership in the same location; Motorone, offered a cut & polish and (stated it could be how I wash my car, just like other owners have done!). I have made countless phone calls, and emails to several persons to receive a refund without resolution. Office of Fair Trading stated they could make a judgement on the case, though have no power to ensure Mazda honor a refund. Despite the watermarks impacting the value of my vehicle, I am just applying for a refund for the failed or non applied paint protection. On 8 May on arrival to collect my new car I was told "sorry the window tint hasn't been applied, You'll need to come back at a later date to have that done" (which I did). I collected the vehicle and brough the car back for tinting a few weeks later. It appears the paint protection may not have been completed before collection of the vehicle either. Yesterday I made another trip to the Nissan dealership and asked to see the paint protection documentation having been told by phone it was ordered "around the 8 of May". I have had paint protection on a new Honda in the past and it performed beautifully. It would be preferable to receive a refund via your organization to avoid the numerous other parties involved bearing significant staff costs in the event the matter will proceed to Court. 3/5/21 A sentence pre collection from Vivianne Nicholl at Mazda "A friendly reminder that OUR Paint Protection is $1300 inc GST and stamp duty; while the Paint and Interior Protection Package is just $1700 inc GST and SD. It is reasonable the car was replaced with a replacement vehicle, rather than try to force me to cut and polish and new car and have it paint protected with what is evidently a failed product or non applied product. Legal Aid confirmed my Contract and warranty is with Mazda Australia Pty Ltd and not Motorone.
Other

Faulty tailgate opening mechanism

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Craig

Craig

February 6, 2024

Complaint about mazda cx 5 tailgate intermittently failing to open, despite previous investigations and loan vehicle provided. seeking rectification.
Initial complaint vi the finance@mazdafinance.com James and Marianne Rogan 98 The Avenue, Ocean Grove, Victoria, 3226. Mr Vinesh Bhindi, Good morning. My name is Craig Rogan. I am the son of James and Marianne Rogan and write this letter on their behalf. The matter I am bringing to your attention is minor in general terms but certainly a significant issue for my parents. The tailgate on their Mazda 2020 CX 5 fails to opens intermittently. Both parents are in their 80’s and this feature was a desirable ‘must have’ in the initial purchase. This issue has been raised with Geelong Mazda on a number of occasions. It should be acknowledged that the Mazda team have investigated the issue on a number of times, to the extent of providing my parents with a loan vehicle whilst they investigated the problem. The last investigative works being the week commencing 8 January whilst their car was in for servicing. The problem has not been rectified. Advice given to my father on the return of the vehicle being, ‘that the only consistent way to remotely access the tailgate was whilst the vehicle is running.’ My parents purchased the top of the range CX5 as an upgrade to their previous CX5. They love their current car and advocate with their friends about the joys and confidence in Mazda ownership. They are not asking for anything, other than the rectification of the faulty tailgate opening mechanism. Can I reiterate, this is not a complaint about the staff. The vehicle in question being Victorian registered vehicle 1ST 8IC. I am hoping you may be able to assist my parents with this. They feel a little helpless in progressing this matter. Kind regards, Craig Rogan
Other

Radio drops in and out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Martin

Martin

December 4, 2023

Customer complains about the radio on their mazda 2 dropping in and out despite multiple software updates. threatens further action if no response within 5 days.
I own a Mazda 2 Purchased new from the Paradise Motors the registration is S525BZA. over the last 4 years the radio on DAB drops in an out all the time, the car is only used locally, we have taken the car back to Paradise motors several times for software updates, but it makes no difference, i also own a CX5 and do not have the problem. Software updates to me is like saying you're going to do something but do nothing, I owned a ford focus once and was continually told it needed software updates to fix its gearbox , which was found to be false we were refunded our purchase price in the end, I cannot waste any more time taking the car back for software updates , to me there's a breakdown between the ariel and the radio and the whole radio system needs replacing , I will await your response if i do not receive a reply within in 5 days i will have no option but to take it further,
Other

Head and oil issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron

Aaron

November 20, 2023

Hi not sure who this is going to but we need some resolve in a Mazda cx 5 akera we live in w.a our closest Mazda service is Geraldton but we are looking to go further, We have Mazda cx5 akera 2015 my fiancé the owner of this vehicles IR7116 has on her behalf to get this sorted and we have checked forum and reviews of the diesel motors, now our issuies is the car has been very good until last 10 months we have had a head replacement and we had no warning lights nothing just radiator coolant over flowing and we got this fixed as the mechanic that fixed this had never seen this before it was the head gasket was recest in the alloy head and was just blowing hot air in coolant so we were bit pissed that this has happened as we tried getting on to Mazda for partial money back as this should have been Mazda rectified cost us 8000dollars so we end up getting new head, now 10 months later we got oil issues we had no noise or any thing like temp warning or other noticeable noises very quite and its only has around 190000 klm there abouts so we had it booked in to get service and oil checked oil lifter got fixed replace im assuming the mechanics took test drive and went back to service and had phone call now they saying that it has knocking noise so basically it stuffed so story goes on but we got quote saying its going to be around 16000dollars and that is for secondhand motor that already has 150000klms on it. So as we have research on forums and other media and social that we have found that there is such a big issuie on these motors from 2012 to 2016 that Mazda have knowing these problems with oil and carbon and dpf failures of these diesel motors and yet still sold thousands of these Mazda range to customers all over Australia ect or the world, our Mazda has been from the go when my partner bought this particular vehicle she has had mechanics drop parts in the car damaging the door frame floor, and we had parts of plastic under carriage not put on properly and air pipes not clamped on ect in the past. So as this quote I have attached is very expensive my fiancé is a carer for her mother of 87 and this is the only reliable vehicle that she has for her mother to use for doctors appointments and needs to travel long distance to perth sometimes and now she has no car. So we are getting a second opinion from another mechanic soon, we have no money due to all cost of living and im working but just scraping thru, as my partner has ask me to send this and we may need to go further through this as she asked for Mazda to come up with new motor or complete new car on goodwill as we have tried getting some money back for the head replacement but Mazda didn’t come to the party, so now we are asking for answers for this if this isn’t a resolve to help we are going to look further to accc and consumer protection and then well go to media and get few other Mazda owners to help with this and there complaints
Other

Needs new engine

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris

Chris

Customer seeks $14,500 from mazda for new engine in 2012 cx5 used for retirement. no transport, seeking assistance.
Mazda 2012 cx5 rego LND694 has done only 135,000kms and needs a new engine<br />I am 76 years old and bought the car to tow the caravan for our retirement pleasure<br />We now have no transport<br />Will you help cover the cost of $14,500 to repair<br />Chris donovan

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Power steering malfunction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MAXWELL
Power steering malfunction

MAXWELL

July 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

I stop not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
S
I stop not working

S

February 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Radio drops in and out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Martin
Radio drops in and out

Martin

December 4, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Head and oil issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron
Head and oil issues

Aaron

November 20, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Mazda

The best way to resolve an issue with 

Mazda

Quick Solutions
Prepared by
Mazda
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Mazda

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Mazda
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Mazda
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone