Had an issue with

mycar

? Get a real response.

If you've had a mycar bad service experience, getting your complaint lodged quickly and clearly is the fastest path to a resolution. Here's how to complain to mycar through each available channel.

Phone — Customer Care Line

• Call 1800 065 010, mycar's dedicated customer care line for complaints and feedback.
• This is the most commonly used channel and typically the fastest way to speak with someone directly.
• For general enquiries or bookings (not complaints), call 13 13 28.

Email

• Send your complaint in writing to careteam@mycar.com.au.
• Email is recommended because it creates a clear paper trail — useful if you need to escalate later.
• Include your invoice or receipt, details of the service performed, photos of any damage or faulty work, and a clear description of what went wrong.

Mail

• Write to mycar Customer Care, PO Box H203, Australia Square, NSW 1215.
• Postal complaints are best for formal disputes or guarantee claims where you want everything documented.

In-Store

• Visit or call the specific mycar store where the work was performed.
• mycar operates over 270 locations across Australia — use the mycar store locator to find your nearest branch.
• In-store complaints can sometimes be resolved on the spot, particularly for straightforward service quality issues.

Once you've lodged your mycar complaint, the Customer Care team works through a structured process to investigate and resolve the issue.

• Initial review: Your complaint is received by the Customer Care team, whether submitted by phone (1800 065 010) or email (careteam@mycar.com.au).
• Store liaison: The team may contact the specific store involved to understand what happened during your service.
• Resolution offer: mycar will work with you on a remedy — this may include a re-service, repair, or mycar refund depending on the issue.
• Guarantee claims: To claim under a mycar workmanship guarantee, contact any mycar store or the Care Team via phone, email, or post.
• Timeline: mycar does not publicly state specific resolution timeframes. Customer reviews suggest response times vary — some issues are resolved quickly at store level, while others take longer through head office. If you haven't heard back within 5-7 business days, follow up by phone.

These are the most frequently reported mycar tyre and auto complaints based on customer reviews in Australia. Many of these issues also appear under the former Kmart Tyre & Auto brand — if you're searching for Kmart tyre auto complaints, the same complaint channels and escalation pathways apply.

Service Quality Issues

• Incomplete or incorrect work, such as wheel alignments not performed properly (steering wheel still off-centre after repeat attempts).
• Wrong parts or fluids used — for example, incorrect engine oil specification causing vehicle faults.

Pricing and Overcharging

• Customers report being charged excessively for labour or having parts replaced without prior approval.
• Lack of upfront communication about additional costs before work is carried out.

Communication Failures

• Missed follow-ups, poor coordination between head office and individual stores.
• Difficulty getting responses to emails and phone calls, and online booking records not syncing with store systems.

Warranty and Guarantee Disputes

• Difficulty getting mycar warranty claim outcomes honoured, with some customers reporting that mycar shifts responsibility to third-party mechanics or parts suppliers.
• Workmanship guarantees not applied as expected when issues arise after service.

Unnecessary Upselling

• Some mycar review complaints describe being told about additional repairs or services the customer felt were not genuinely needed.
• This creates trust concerns, particularly for customers unfamiliar with vehicle maintenance.