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My complaint was closed by Ajust.
—
Slutty
Energy Locals Complaints
The best way to resolve complaints with Energy Locals
Founded in 2018, Energy locals is an Australian-based business, with more than 200 live sites. Energy Locals have developed their complaint process in line with the Australian Standard AS ISO 10002.
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COMPLAINTS SENT THROUGH AJUST
Energy
Big old sluts
Unresolved
Sent
16/7/2024
Big old sluts
Slutty
•
July 16, 2024
Outcome Sought
Apology
Compensation
Other
Energy
Login issue
Unresolved
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sian
Login issue
Sian
•
July 13, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Overcharged
Closed
18/7/2024
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Overcharged
Anthony
•
July 10, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Rude staff, unclear billing
Closed
3/7/2024
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Rude staff, unclear billing
Jamie
•
May 10, 2024
Customer upset
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged since solar installation
Unresolved
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynton
Overcharged since solar installation
Lynton
•
April 12, 2024
Bills tripled, now $500 overdue
Outcome Sought
Apology
Compensation
Other
Energy
Usage charges increased 87%
Closed
29/4/2024
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Usage charges increased 87%
Andrea
•
April 4, 2024
High bill, confusion about plan
Outcome Sought
Apology
Compensation
Other
Energy
High usage bill
Closed
2/4/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
High usage bill
Brian
•
March 1, 2024
Overcharged, promised but not received
Outcome Sought
Apology
Compensation
Other
Energy
De-energisation fee
Unresolved
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Don
De-energisation fee
Don
•
January 23, 2024
Outcome Sought
Apology
Compensation
Other
High bill amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
High bill amount
Maria
•
Financial stress for pensioner
Outcome Sought
Apology
Compensation
Other
High quarterly bill
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
High quarterly bill
Mary
•
Unexpectedly high charges
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Energy Locals
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Energy Locals
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Energy Locals
We handle everything for you, get started for free.
How to contact
Energy Locals
Email
Available for Ajust members.
Common issues related to
Energy Locals
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Energy Locals
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