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Penny
Aldi Mobile Complaints
The best way to resolve complaints with Aldi Mobile
Aldi mobile uses the Telstra network to deliver its services. According to its Complaints Handling Policy, Aldi Mobile's complaints handling process takes into consideration consumer rights under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. According to the telco ombudsman annual report, Medion Australia P/L operating as Aldi Mobile, received 572 complaints in the 2021-2022 period. It also ranks as the 10th highest provider when ranked by number of complaints received.
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COMPLAINTS SENT THROUGH AJUST
Telco
Insufficient funds
Unresolved
Sent
7/7/2024
Insufficient funds
Penny
•
July 7, 2024
Unable to make calls
Outcome Sought
Apology
Compensation
Other
Telco
3g closure warning
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
3g closure warning
Charles
•
June 11, 2024
Outcome Sought
Apology
Compensation
Other
Telco
4g signal unusable
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
4g signal unusable
Jeffrey
•
February 2, 2024
Intermittent signal, unable to use data and calls from home
Outcome Sought
Apology
Compensation
Other
Telco
Activation issue
Closed
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REGINALD
Activation issue
REGINALD
•
January 17, 2024
Lost money
Outcome Sought
Apology
Compensation
Other
Telco
Issue with refund
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiu
Issue with refund
Xiu
•
September 15, 2023
Money not refunded
Outcome Sought
Apology
Compensation
Other
Slow data speeds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Walter
Slow data speeds
Walter
•
Inability to use service effectively
Outcome Sought
Apology
Compensation
Other
Increased mobile plan charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Increased mobile plan charges
Mark
•
Dissatisfaction with billing and service
Outcome Sought
Apology
Compensation
Other
Mobile number transfer delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenda
Mobile number transfer delay
Glenda
•
Unable to use Telstra services
Outcome Sought
Apology
Compensation
Other
Phone number transfer issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petra
Phone number transfer issue
Petra
•
Inconvenience and disruption to communication
Outcome Sought
Apology
Compensation
Other
Interruption of mobile service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Interruption of mobile service
Gary
•
Inconvenience and loss of communication
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Aldi Mobile
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Aldi Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Aldi Mobile
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How to contact
Aldi Mobile
Online
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/what-is-esupport-and-how-do-i-use-it
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/how-to-make-a-complaint
Details missing. Help fill in the gaps.
Common issues related to
Aldi Mobile
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Businesses like
Aldi Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
