I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Afterpay Complaints
The best way to resolve complaints with Afterpay
Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.
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COMPLAINTS SENT THROUGH AJUST
Unauthorized payment charge
Closed
28/1/2025
Sent
21/1/2025
Unauthorized payment charge
Barry
•
January 21, 2025
Considerable distress and concern
Outcome Sought
Apology
Compensation
Other
Refund not received
Closed
19/1/2025
Sent
11/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nick
Refund not received
Nick
•
January 11, 2025
Inconvenience in managing finances
Outcome Sought
Apology
Compensation
Other
Pin number not working
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Pin number not working
Carolyn
•
July 14, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Account suspension due to late fee
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Account suspension due to late fee
Ashley
•
Unable to use Afterpay service
Outcome Sought
Apology
Compensation
Other
Order not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aroha
Order not received
Aroha
•
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Delayed delivery
David
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Incomplete refund process
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Saul
Incomplete refund process
Saul
•
Inconvenience in managing finances
Outcome Sought
Apology
Compensation
Other
Identity verification error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blake
Identity verification error
Blake
•
Unable to access account
Outcome Sought
Apology
Compensation
Other
Account access issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janay
Account access issue
Janay
•
Unable to use Afterpay services
Outcome Sought
Apology
Compensation
Other
Rude customer service response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sonia
Rude customer service response
Sonia
•
Frustration and loss of trust
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Afterpay
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Afterpay
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Afterpay
We handle everything for you, get started for free.
How to contact
Afterpay
Phone
Details missing. Help fill in the gaps.
Online
https://help.afterpay.com/hc/en-au/articles/360000839723-Make-a-complaint-about-Afterpay
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.afterpay.com/en-AU/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
Afterpay
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Afterpay
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