Verified
Retinue Accounting
partners with Ajust

Retinue Accounting
Complaints

The best way to resolve complaints with
Retinue Accounting

Retinue Accounting offers accounting, bookkeeping and payroll support for small and medium businesses. Retinue Accounting partners with Ajust to provide a smooth experience for customers to resolve any issues that arise with their service.

Get heard by
Retinue Accounting

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
Retinue Accounting

Have a complaint? Click below to resolve your issue with
Retinue Accounting

Ajust is putting pressuring on
Retinue Accounting
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

No contact for weeks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
No contact for weeks

Jeffrey

February 22, 2024

Feeling ignored and frustrated

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Retinue Accounting

To Listen

Live Campaign
Do you manage complaints for
Retinue Accounting
?
Other

No contact for weeks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey

Jeffrey

February 22, 2024

Customer seeking assistance from retinue accounting has not received a response in weeks.
I have not heard from anyone at Retinue in weeks

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Delays in being contacted

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackson
Delays in being contacted

Jackson

February 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

No contact for weeks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeffrey
No contact for weeks

Jeffrey

February 22, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Retinue Accounting

The best way to resolve an issue with 

Retinue Accounting

Quick Solutions
Prepared by
Retinue Accounting

Retinue Accounting believes that accounting support for small businesses should be:

  • customer service focused, proactive and forward-looking
  • available 24/7
  • transparent about fees

Retinue Accounting welcomes feedback from its customers so it can keep delivering support that meets these objectives.

Retinue Accounting has a very small volume of complaints. Where issues do arise, it is committed to providing a fast resolution for its customers.

One issue that has come up for some customers is delays because Retinue Accounting is unable to access the information it needs to deliver accounting support.

In these situations, the best approach is for the customer to contact their service manager so that they can identify what information is missing and how it can be provided so Retinue Accounting can start work as soon as possible.

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Retinue Accounting

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

The easiest way to make and resolve a complaint with Retinue Accounting is to use Ajust. Retinue Accounting partners with Ajust, so customers that make a complaint through Ajust can expect a fast and fair response from Retinue Accounting.

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Retinue Accounting
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Retinue Accounting
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Retinue Accounting
Phone
1800 861 566
Details missing. Help fill in the gaps.
Post
L5/100 Walker Street, North Sydney, NSW, 2060
Details missing. Help fill in the gaps.
Online
https://retinue.com.au/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone