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Just Scrub It Clean
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Poor window and oven cleaning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fiona
Poor window and oven cleaning

Fiona

November 20, 2023

Customer's windows are streaky and dirty

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Just Scrub It Clean

To Listen

Live Campaign
Do you manage complaints for
Just Scrub It Clean
?
Other

Poor window and oven cleaning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fiona

Fiona

November 20, 2023

Customer wants $490 compensation and an apology from just scrub it clean for poorly done cleaning job.
I engaged the services of Just Scrub It Clean to clean out windows inside and out, and our oven and exhaust fan. The cost was $490, I paid $150 via bank transfer and the rest was cash. I left Sheree and Justin to do their job, and I didn’t check each window or the oven before they left. I completely trusted them although I’d never used them before, they had really good reviews on Facebook and we live in a small town. I did notice Justin with a spray bottle of windex and thought they’d use something a bit better but didn’t question it at the time. After they left I did notice one window was streaky and not the finish I thought. Later that day with the sun on the windows I saw they were all streaky and then I checked them one by one, some hasn’t even been cleaned. Flyscreens hadn’t been taken off and we’re still dusty. How could they clean the glass if the screen hadn’t been removed? I had assumed the flyscreens would be cleaned but didn’t check this. I was going to contact them the next day but my dad had a fall and has cancer so it was a few days before I contacted Sheree and Justin. Initially I was so distracted with my dad I thought I’d let it go but why should I? $490 is a lot for a job not done properly. The oven was ok but not great, it was pretty dirty though. But the exhaust fan was still dirty. I contacted Just Scrub It Clean last Thursday and expressed my disappointment and concern that my windows were still dirty. I didn’t hear from them.This morning I asked them to please contact me today as I did expect a response from them. Nothing. I now wonder if this is a scam. They said they went to my neighbours house even though they had my address and the house number is on the letterbox. They entered my house without calling me even though I was not far away in the adjoining paddock and they knew I’d be home. They didn’t want me to walk them through the house, Sheree said I’ve had a look so that was fine. I don’t like to micro manage trades and as their reviews were great I decided to trust them. I find it odd that they haven’t responded at all to my messages and now I just want my money back so I can get another cleaner to clean the windows, the screens, the oven and exhaust.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Poor window and oven cleaning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Fiona
Poor window and oven cleaning

Fiona

November 20, 2023

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Just Scrub It Clean

The best way to resolve an issue with 

Just Scrub It Clean

Quick Solutions
Prepared by
Just Scrub It Clean
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Just Scrub It Clean

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Just Scrub It Clean
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04
Fair and Free
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Just Scrub It Clean
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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We take the effort out of making a complaint. It's fast, fair and free for consumers.

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