I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane1
Ajust Complaints
The best way to resolve complaints with Ajust
Ajust is... us! Our platform is the fastest and easiest way to get the customer support you deserve from any business. But, like every business, we don't always get it right. So we practice what we preach and make it fast and easy to get customer support and resolve issues with us. Just click the button to get started!
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COMPLAINTS SENT THROUGH AJUST
Overcharged fee
Closed
5/2/2025
Sent
21/11/2024
Overcharged fee
Jane1
•
November 21, 2024
Disrupted financial stability
Outcome Sought
Apology
Compensation
Other
Other
Lack of complaint filtering
Closed
19/7/2024
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Lack of complaint filtering
Anon
•
July 16, 2024
Open to harassment
Outcome Sought
Apology
Compensation
Other
Other
Personal information is requested
Closed
19/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Personal information is requested
Graeme
•
June 17, 2024
Concerned about privacy
Outcome Sought
Apology
Compensation
Other
Other
Issue
Closed
19/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue
Jackson
•
June 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Complaint
Closed
27/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Complaint
Jane
•
June 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Unresolved
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
April 16, 2024
Causing inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Closed
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 21, 2024
Confusion, frustration, financial burden
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Closed
23/5/2024
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 14, 2024
Causing inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Closed
22/3/2024
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
March 11, 2024
Outcome Sought
Apology
Compensation
Other
Other
Issue not specified
Closed
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue not specified
Jackson
•
January 30, 2024
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Ajust
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Ajust makes it easy to resolve customer complaints with banks, telcos and energy companies. It's fast, fair and free for consumers.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ajust
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Ajust
We handle everything for you, get started for free.
How to contact
Ajust
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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