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Flight Centre
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Flight Centre
Complaints

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Flight Centre

Flight Centre is a global travel agency that offers a range of travel services, including booking flights, hotels, and vacation packages. With a presence in numerous countries, Flight Centre assists travellers in planning and organising their trips.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Rudeness and bad manners

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kate
Rudeness and bad manners

Kate

May 12, 2024

Feeling disrespected and unappreciated

Outcome Sought

Apology

Compensation

Other

Other

Booking delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian
Booking delay

Adrian

April 26, 2024

Inconvenience and frustration

Outcome Sought

Apology

Compensation

Other

Other

Cancelled train trip refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dilys
Cancelled train trip refund delay

Dilys

April 13, 2024

Delayed refund, unprofessional service

Outcome Sought

Apology

Compensation

Other

Other

Overcharged for flights

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jackie
Overcharged for flights

Jackie

April 6, 2024

Caused stress to elderly individual

Outcome Sought

Apology

Compensation

Other

Other

Budget airline provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rodger
Budget airline provided

Rodger

April 5, 2024

No meal, no entertainment, boredom

Outcome Sought

Apology

Compensation

Other

Other

Booking errors and extra charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Booking errors and extra charges

Kim

April 3, 2024

Caused stress, extra expenses

Outcome Sought

Apology

Compensation

Other

Other

Booking number incorrect

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danilo
Booking number incorrect

Danilo

April 2, 2024

Unable to access details

Outcome Sought

Apology

Compensation

Other

Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Poor customer service

Matthew

March 27, 2024

Unable to arrange holiday

Outcome Sought

Apology

Compensation

Other

Other

No response to requests

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janelle
No response to requests

Janelle

March 26, 2024

Inconvenience, extra time spent

Outcome Sought

Apology

Compensation

Other

Other

Meeting duration and attitude

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tom
Meeting duration and attitude

Tom

March 22, 2024

Feeling unwelcome and stressed

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Flight Centre

To Listen

Live Campaign
Do you manage complaints for
Flight Centre
?
Other

Rudeness and bad manners

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kate

Kate

May 12, 2024

Customer complains about lack of greeting and rudeness from flight centre staff, questioning their competence and customer relations.
Today I walked into the Flight Centre at Pacific Fair, Gold Coast. Not one of the three staff acknowledged my presence with a greeting of any kind. I stood awkwardly, waiting. After two minutes a fourth staff member walked past swinging his bread roll or wrap. Again, he did not extend a greeting. Plain RUDENESS and BAD MANNERS from Flight Centre are equated with a concern of staff competence. If they don’t have the initiative apart from basic courtesy to call out a simple, ‘hi, will be with you soon, have a seat please!’, then why would I entrust them with planning a holiday for me! Flight Centre, you’re pretty rough around the edges and extremely shabby with your customer relations. Train your staff with the most elementary of good manners. It’s downright disgusting how your staff treat prospective customers.
Other

Booking delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrian

Adrian

April 26, 2024

Customer seeking nzd 557.74 refund for delayed booking process with flight centre, frustrated with difficulty in organizing direct morning flight.
Booking Ref 14306475 it’s taken over 1 week to try and organise for my Fathers direct morning flight booking from Apia,Samoa to Auckland New Zealand on the 13/05/2024. I’ve spend over 2 and half hours trying to organise the booking however on your website you have available flights with Fiji airways amounting to $378 the credit is NZD 557.74 it’s been a nightmare dealing with you guys just to organise it.
Other

Cancelled train trip refund delay

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My complaint was closed by Ajust.
Dilys

Dilys

April 13, 2024

Customer complaint about cancelled train trip, delayed refund, and unprofessional service from flight centre tuggerah nsw.
On 31/1/2024 in NZ i was advised that a train trip previously booked and paid for at Flight Centre Tuggerah NSW had been cancelled due to mechanical failure. A refund was offered and accepted. Last week well over two months after the event, having heard nothing I rang the store. Yes the refund had been provcessed but no-one had bothered to do anything about it. Had I not rung the refund would still have not been processed. Very unprofessional to say the least. Clients money is held in trust and should heve been returned immediately. I have just been notified the refund is "coming".. I will not be using Flight Centre again, having travelled extensively with you in the past.
Other

Overcharged for flights

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My complaint was closed by Ajust.
Jackie

Jackie

April 6, 2024

Customer seeks refund for price difference after being misled by flight centre regarding flight options and costs, causing stress to elderly mother.
The night before my mother's appointment at Flight Centre, I researched flight options and costs on webjet.com. After confirming our itinerary from Melbourne to Los Angeles (return), I found that United Airlines offered direct flights for $1600 per person. Alternatively, Qantas and Virgin had the same route with a brief stopover in Sydney for approximately $1800 per person. During her appointment, my 75-year-old mother was informed by Flight Centre that the flights were priced at over $2000 per person. Despite questioning the discrepancy, she was assured that this was the only available option and proceeded to purchase the tickets. However, upon returning home, she was deeply upset to discover that she had been convinced to make the purchase on the spot, without being informed of other options. The following day, within a 24-hour period, my mother visited Flight Centre again, accompanied by my sister. She was informed that changing to a different flight would incur a $500 change/cancellation fee. Despite her protests, the manager provided no assistance and reiterated the $500 fee. It's important to note that my mother had purchased the Captain's Value Package, which includes the waiver of a $300 cancellation fee. Throughout this entire process, she was not treated in accordance with the company's policies or her entitlements. Given the circumstances, I am requesting a refund for my mother equivalent to the price difference between the flights offered at the time of purchase and the cheaper options available afterward. This was intended to be her final holiday, planned for my overseas wedding, and the stress caused to her, as an elderly individual, is substantial. Your assistance in resolving this matter would be greatly appreciated. Quote number : 5272197
Other

Budget airline provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rodger

Rodger

April 5, 2024

Customer unhappy with receiving budget airline instead of full service, no meal or entertainment, had to pay for wifi. will not book with flight centre again.
I booked for a full service airline, l requested that we don’t have a budget airline. We arrived at the airport and was given virgin airline which was a budget airline no meal no entertainment and 4 hours of boredom. You even had to pay for wifi. It wasn’t a great start to the holiday. I am promising you l will not be booking a holiday with your company again. Listen more to the customer.
Other

Booking errors and extra charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim

Kim

April 3, 2024

Customer seeks $3000+ and an apology from flight centre for multiple booking errors and extra charges during overseas trip.
To Flight Centre, My partner and I had worked long hard hours to save up for an amazing holiday overseas. I wanted to make sure that all our flights linked up correctly and the trip ran smoothly. We had done most of the research ourselves with accommodation but decided to go through flight centre to do the final check over and so we felt safe that it was all correct. We visited Flight Centre Karingal early April last year and spoke to Billie Kogler. We took in a calendar with our itinerary and specific dates so the salesperson had an easy to read rundown of what our plans were. Our holiday had started off as just being a 7-day package deal at a resort in Phuket but then grew into a 15-day luxury holiday. We had explained the specific dates that we needed to leave Melbourne to the date flying back. We had also sat down with Billie regarding maybe flying business class which we finally decided on as it was going to be a very special trip as my partner hadn’t flown overseas before. The only flights we emphasised that we would go economy was from Singapore to Phuket and back as it was such a short trip and would save quite a bit of money and Billie agreed on that. We ended up finding out that we were flying from Phuket to Singapore business class which we were not very happy about as it cost us over $2000 extra. On top we were put in seats far apart from each other. When we first got to Singapore, we were so excited and looking forward staying at Marina Bay Sands as it is so luxurious, and we are in a new country on the beginning of a fabulous holiday together. When we got to the reception desk, we were told that we hadn’t paid for our room. We were able to show documents of the booking but not proof of paying. So we paid on the spot which was another $1000, believing that Flight Centre hadn’t paid this part. Believing that Flight Centre hadn’t paid this part. On top of getting in late we had to hang around to sort out the issue. We are lucky our room wasn’t taken and needing to find alternate accommodation. So much stress caused on both of us! Three weeks prior to travelling we went through our itinerary to make sure everything was correct. We noticed that we were short 2 days on our stay at Absolute twin sands which was meant to be a 7-day package deal. We had said to Billie showing her the calendar that we needed to leave Twin Sands on the 4th of November, but our flight was booked for the 2nd of November cutting our trip short 2 days. To extend our stay we were advised it would cost us an extra $2500 to change the flight time. We went and saw Billie who did admit that it was her fault, but nothing could be done as it was close to the travel time unless we pay an extra $2,500 to change the flight time. For an extra 2 days and our budget, it wasn’t worth it, and we couldn’t afford it anyway! Luckily Twin Sands were ok shortening the stay but very reluctant at the start. We had to plead our case as we had broken the deal. We were then back for 6 months when I wanted to go through the payments we gave to Flight Centre. That’s when I noticed we had paid Flight Centre $937.33 for the stay at Marina Bay Sands, so we had actually paid double. I then had to chase up getting the money back which was time out of my busy work schedule! Overall, our experience at flight Centre has been appalling and we are after serious compensation. We could have done a better job and saved around $3,000+ which could have gone on our next trip. I would like to discuss this further with Flight Centre. Regards, Kim Draper
Other

Booking number incorrect

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danilo

Danilo

April 2, 2024

Customer unable to access cruise details due to incorrect booking number, unable to get help from flight centre despite multiple attempts.
I bought a cruise through the website, I received the details in my email but I can't access it because it says my book number is wrong. I've tried contacting the central office and the fligh centre shops but no one will help me, total disregard for the customer. I need to know the details of my cruise and no-one will help me. I've been to their centre in south Brisbane and at reception they've also directed me to the shop or telephone. Disappointed
Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew

Matthew

March 27, 2024

Customer frustrated with flight centre agent nikki in kangaroo flat vic for lack of communication and customer service, will use a different travel agent.
Trying to arrange a holiday at xmas, been dealing with Nikki Kangeroo Flat Vic, she dose not answer emails or return phones, all I want to arrange and book a holiday, maybe customer service means absoutly nothing to you, I will use a real travel agent, no prentenders
Other

No response to requests

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janelle

Janelle

March 26, 2024

Customer seeks compensation, apology, and resolution for lack of communication and issues with booking and tickets for upcoming trip.
We have an upcoming trip booked with Flight Centre. We leave in 2 weeks. My husband and I have left messages and emailed with nil response. We wanted to increase our insurance cover, request vegetarian meals, add frequent flyer details to flight and have details of ticket for our flight and details of our tickets for Disneyland and Universal. We received a link to pay for increased insurance but no other communication. I spent over nearly 2 hours with United Airlines customer service getting our frequent flyer details added to our booking and requesting vegetarian meals. Our return tickets were not allocated seats together and we also had to arrange that. We still don't have our tickets for Disneyland or Universal issued. I would like compensation. It is also unreasonable we paid for Captains package service when I have had to spend hours dealing with issues myself and to be contacted about the details for Disneyland and Universal. It also looks like we overpaid for theme park tickets as all of our children are aged 7 and 11 and don't require adult tickets.
Other

Meeting duration and attitude

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tom

Tom

March 22, 2024

Customer had a negative experience with a short and stressful meeting at the mandurah branch, leading to cancellation of future meetings.
Starting with initial enquiries re a European trip by a couple of emails I was booked in for an hour the meeting was ten mins , I was under no apprehension that the employees body language wanted me gone , stress was evident and because I was not booking there and then ,the meeting came to an abrupt end.i cancelled all further meetings and won't use mandurah branch again.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Cancelled train trip refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dilys
Cancelled train trip refund delay

Dilys

April 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Booking number incorrect

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danilo
Booking number incorrect

Danilo

April 2, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

No response to requests

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janelle
No response to requests

Janelle

March 26, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Ticket cancellation refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nina
Ticket cancellation refund

Nina

March 21, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Booking confirmaton

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Colin
Booking confirmaton

Colin

March 19, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Azenew
Delay

Azenew

March 11, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Overcharged for room rate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Overcharged for room rate

Susan

March 6, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Refund not processed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Refund not processed

John

March 5, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Booking error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
FERUCIO
Booking error

FERUCIO

February 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Refund delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shafiullah
Refund delay

Shafiullah

February 4, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Flight Centre

The best way to resolve an issue with 

Flight Centre

Quick Solutions
Prepared by
Flight Centre
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Flight Centre

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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How to contact
Flight Centre
Phone
1300 733 867
Details missing. Help fill in the gaps.
Post
Level 13, 275 Grey St, South Brisbane, QLD, 4101 AUS
Details missing. Help fill in the gaps.
Online
https://support.flightcentre.com/c19/s/cr-web
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In person
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Complaint Policy
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Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

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