eDreams Complaints
The best way to resolve complaints with eDreams
eDreams is an online travel agency that offers a wide range of flights, hotels, and holiday packages. Customers have reported issues with customer service response times, booking errors, and difficulties with refunds. However, eDreams provides a user-friendly platform and competitive prices for those seeking convenient travel arrangements.
Get heard by eDreams
Have a complaint? Click below to resolve your issue with eDreams
Have a complaint? Click below to resolve your issue with eDreams
COMPLAINTS SENT THROUGH AJUST
Charged annual subscription without consent
Yvonne
•
May 2, 2024
Outcome Sought
Apology
Compensation
Other
Forfeited transfer
Cheuk
•
March 25, 2024
Outcome Sought
Apology
Compensation
Other
Empty gift card
Ailyn
•
March 16, 2024
Outcome Sought
Apology
Compensation
Other
Overcharged for ticket
Christelle
•
March 13, 2024
Outcome Sought
Apology
Compensation
Other
Flight cancellation
AbdolMajid
•
March 11, 2024
Outcome Sought
Apology
Compensation
Other
Cancelled flight
Karinne
•
January 12, 2024
Outcome Sought
Apology
Compensation
Other
Refund
Jeanna
•
November 21, 2023
Outcome Sought
Apology
Compensation
Other
Unauthorized charges
Greta
•
Outcome Sought
Apology
Compensation
Other
Flight cancellation
FUNDA
•
Outcome Sought
Apology
Compensation
Other
Sumit
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
eDreams
To Listen
Charged annual subscription without consent
Yvonne
•
May 2, 2024
Forfeited transfer
Cheuk
•
March 25, 2024
Empty gift card
Ailyn
•
March 16, 2024
Overcharged for ticket
Christelle
•
March 13, 2024
Flight cancellation
AbdolMajid
•
March 11, 2024
Cancelled flight
Karinne
•
January 12, 2024
Refund
Jeanna
•
November 21, 2023
Unauthorized charges
Greta
•
Flight cancellation
FUNDA
•
Sumit
•
COMPLAINTS RESOLVED THROUGH AJUST
Refund
Jeanna
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Sumit
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Helena
•
Resolved < 48 hrs
Resolved < 1week
Resolved
David
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Karinne
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Eric
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Pinar
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Charbel
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Rose
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Prakash
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
eDreams
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
eDreams
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
Common issues related to
eDreams
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.