How do I make a complaint to eDreams?

Ajust is the easiest way to resolve complaints with eDreams. Describe the issue and how it affected you and Ajust with create and send your complaint directly to eDreams. Ajust is fast and free for consumers.

Had a problem with
eDreams
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

Send my complaint

80% Success

30X Faster

2X Better Results

Last updated:

July 23, 2025

Travel

eDreams
Complaints

The best way to resolve complaints with

eDreams

eDreams is an online travel agency that offers a wide range of flights, hotels, and holiday packages. Customers have reported issues with customer service response times, booking errors, and difficulties with refunds. However, eDreams provides a user-friendly platform and competitive prices for those seeking convenient travel arrangements.

Quick Solutions

How to complain to

eDreams

Tried support already? We’ll take it further.

eDreams

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

eDreams

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Other

Charged annual subscription without consent

Unresolved

Sent

2/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Yvonne

Charged annual subscription without consent

Yvonne

•

May 2, 2024

Customer wants money refunded

Outcome Sought

Apology

Compensation

Other

Forfeited transfer

Unresolved

Sent

25/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Cheuk

Forfeited transfer

Cheuk

•

March 25, 2024

Loss of money

Outcome Sought

Apology

Compensation

Other

Empty gift card

Unresolved

Sent

16/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ailyn

Empty gift card

Ailyn

•

March 16, 2024

Unable to use gift card

Outcome Sought

Apology

Compensation

Other

Overcharged for ticket

Unresolved

Sent

13/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Christelle

Overcharged for ticket

Christelle

•

March 13, 2024

Charged $617 extra, no invoice received, no reply to complaint

Outcome Sought

Apology

Compensation

Other

Flight cancellation

Unresolved

Sent

11/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

AbdolMajid

Flight cancellation

AbdolMajid

•

March 11, 2024

Refund denied

Outcome Sought

Apology

Compensation

Other

Cancelled flight

Unresolved

Sent

12/1/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Karinne

Cancelled flight

Karinne

•

January 12, 2024

Refund not received

Outcome Sought

Apology

Compensation

Other

Refund

Closed

12/3/2024

Sent

21/11/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jeanna

Refund

Jeanna

•

November 21, 2023

Customer wants refund

Outcome Sought

Apology

Compensation

Other

Closed

12/3/2025

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Nataliya

•

Outcome Sought

Apology

Compensation

Other

Closed

8/3/2025

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Cisca

•

Outcome Sought

Apology

Compensation

Other

Closed

18/2/2025

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

SIAVASH

•

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

eDreams

The best way to resolve an issue with
eDreams

WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Send your complaint

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to
eDreams

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

Describe the issue and how it affected you

Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.

Consider how you’d like the business to resolve your complaint

Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.

Gather any materials that support your complaint

Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.

Fast and Easy

Use Ajust to raise a complaint directly with

eDreams

We handle everything for you, get started for free.

Send your complaint

How to contact

eDreams

Phone

Details missing. Help fill in the gaps.

Post

Details missing. Help fill in the gaps.

Online

Details missing. Help fill in the gaps.

In person

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

Details missing. Help fill in the gaps.

Common issues related to
eDreams

Coming soon!

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.