I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Verified
Aunt Betty
partners with Ajust
Aunt Betty Complaints
The best way to resolve complaints with Aunt Betty
Aunt Betty is an Australian travel agency that offers a wide range of flight and holiday packages. With a user-friendly website and a dedicated customer service team, they aim to provide convenient and hassle-free booking experiences. Some common complaints about Aunt Betty include issues with flight cancellations, delays, and difficulties in obtaining refunds.
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Have a complaint? Click below to resolve your issue with Aunt Betty
Have a complaint? Click below to resolve your issue with Aunt Betty
Ajust is putting pressuring on
Aunt Betty
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
White stuff ontop of puddings
Closed
17/7/2024
Sent
9/7/2024
White stuff ontop of puddings
Michelle
•
July 9, 2024
Outcome Sought
Apology
Compensation
Other
Other
Baggage not included
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Baggage not included
Victoria
•
July 9, 2024
Had to pay extra $2k
Outcome Sought
Apology
Compensation
Other
Other
Booking not confirmed
Closed
16/7/2024
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Booking not confirmed
Fiona
•
July 7, 2024
No tickets received after payment
Outcome Sought
Apology
Compensation
Other
Other
Seat allocation issue
Closed
29/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Seat allocation issue
Emily
•
June 2, 2024
Disappointed, uncomfortable
Outcome Sought
Apology
Compensation
Other
Other
Did not receive emails
Closed
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elyza Angeline
Did not receive emails
Elyza Angeline
•
May 25, 2024
Caused inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Incorrect names on booking
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mei Lok
Incorrect names on booking
Mei Lok
•
May 23, 2024
Causing inconvenience for travel
Outcome Sought
Apology
Compensation
Other
Incorrect ticket information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Incorrect ticket information
Max
•
Significant financial distress
Outcome Sought
Apology
Compensation
Other
Refund for cancelled flights
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trudi
Refund for cancelled flights
Trudi
•
Unable to utilize paid flights
Outcome Sought
Apology
Compensation
Other
Flight delay and missed connection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ylva
Flight delay and missed connection
Ylva
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Unresolved cancellation and refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geralyn
Unresolved cancellation and refund
Geralyn
•
Inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Aunt Betty
To Listen
Live Campaign
Do you manage complaints for
Aunt Betty
?
Other
White stuff ontop of puddings
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
July 9, 2024
White stuff found on pudding, requesting replacement x2.
Other
Baggage not included
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Victoria
•
July 9, 2024
Customer booked flights through aunt betty, only to find out later that there was no checked baggage included. seeking $2000 compensation.
Other
Booking not confirmed
Closed
16/7/2024
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Fiona
•
July 7, 2024
Customer purchased tickets from aunt betty, but did not receive confirmation or tickets after payment. seeking assistance in contacting aunt betty.
Other
Seat allocation issue
Closed
29/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Emily
•
June 2, 2024
Customer seeking $528 refund for extra legroom seats not provided on malaysia airlines flights to heathrow via kuala lumpur.
Other
Did not receive emails
Closed
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elyza Angeline
Elyza Angeline
•
May 25, 2024
Customer seeking apology and resolution from aunt betty for not receiving flight details via email.
Other
Incorrect names on booking
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mei Lok
Mei Lok
•
May 23, 2024
Customer booked air tickets through aunt betty with correct names, but agency entered names incorrectly. seeking correction and apology from aunt betty.
Incorrect ticket information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Max
•
Customer dissatisfied with ticket issue, incurred $6,018.20 cost, requests refund and assistance.
Refund for cancelled flights
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trudi
Trudi
•
Customer seeks a full refund for cancelled flights due to airline liquidation.
Flight delay and missed connection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ylva
Ylva
•
Customer seeks a refund for a new ticket due to a missed connection caused by flight delay.
Unresolved cancellation and refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geralyn
Geralyn
•
Customer requests a $4,440 refund due to unresolved cancellation and significant inconvenience.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
White stuff ontop of puddings
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
White stuff ontop of puddings
Michelle
•
July 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking not confirmed
Closed
16/7/2024
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Booking not confirmed
Fiona
•
July 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Seat allocation issue
Closed
29/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Seat allocation issue
Emily
•
June 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Did not receive emails
Closed
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elyza Angeline
Did not receive emails
Elyza Angeline
•
May 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Aunt Betty
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Aunt Betty
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Aunt Betty
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Aunt Betty
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Aunt Betty
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Complaint Policy
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Aunt Betty
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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