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Khaled
Aunt Betty Complaints
The best way to resolve complaints with Aunt Betty
Aunt Betty is an Australian travel agency that offers a wide range of flight and holiday packages. With a user-friendly website and a dedicated customer service team, they aim to provide convenient and hassle-free booking experiences. Some common complaints about Aunt Betty include issues with flight cancellations, delays, and difficulties in obtaining refunds.
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COMPLAINTS SENT THROUGH AJUST
Excessive change fees
Closed
22/2/2025
Sent
11/2/2025
Excessive change fees
Khaled
•
February 11, 2025
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Change of flight date
Closed
20/1/2025
Sent
9/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janesh Man
Change of flight date
Janesh Man
•
January 9, 2025
Stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Refund request due to illness
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Refund request due to illness
Anne
•
Outcome Sought
Apology
Compensation
Other
Cancelled flight without notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kale
Cancelled flight without notification
Kale
•
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bilal
Refund not received
Bilal
•
Stress and uncertainty
Outcome Sought
Apology
Compensation
Other
Incorrect ticket information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Incorrect ticket information
Max
•
Significant financial distress
Outcome Sought
Apology
Compensation
Other
Refund for cancelled flights
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trudi
Refund for cancelled flights
Trudi
•
Unable to utilize paid flights
Outcome Sought
Apology
Compensation
Other
Flight delay and missed connection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ylva
Flight delay and missed connection
Ylva
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Unresolved cancellation and refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geralyn
Unresolved cancellation and refund
Geralyn
•
Inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Incorrect ticket type
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Incorrect ticket type
Sandra
•
Inconvenience for family travel
Outcome Sought
Apology
Compensation
Other
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Aunt Betty
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Aunt Betty
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Aunt Betty
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How to contact
Aunt Betty
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