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Dr. Just
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LastMinute.com Complaints
The best way to resolve complaints with
LastMinute.com
LastMinute.com is an online travel agency that offers a wide range of last-minute travel deals and accommodations. Customers can book flights, hotels, and vacation packages through their user-friendly website. While some users have reported issues with customer service response times and occasional booking errors, LastMinute.com remains a popular choice for those seeking affordable and spontaneous travel options.
COMPLAINTS SENT THROUGH AJUST
Cancellation policy confusion
Closed
28/1/2025
Sent
17/1/2025
Cancellation policy confusion
Dr. Just
•
January 17, 2025
Significant confusion and frustration
Outcome Sought
Apology
Compensation
Other
Other
Travel credit expiration
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Travel credit expiration
Philip
•
May 21, 2024
Customer out of pocket > 1600 gbp
Outcome Sought
Apology
Compensation
Other
Other
Double charged for booking
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thilini
Double charged for booking
Thilini
•
April 26, 2024
Customer charged twice
Outcome Sought
Apology
Compensation
Other
Other
Cancellation charges
Closed
7/5/2024
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jomhor
Cancellation charges
Jomhor
•
April 17, 2024
Charged for cancelled booking
Outcome Sought
Apology
Compensation
Other
No staff present at hotel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
No staff present at hotel
Caroline
•
Inconvenience and additional costs
Outcome Sought
Apology
Compensation
Other
Overcharged for taxi service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Overcharged for taxi service
Colin
•
Disappointment and reduced enjoyment
Outcome Sought
Apology
Compensation
Other
Refund not issued
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Refund not issued
Karen
•
Significant distress and inconvenience
Outcome Sought
Apology
Compensation
Other
Fraudulent transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faeem
Fraudulent transaction
Faeem
•
Lost Rs 2.80 lakh
Outcome Sought
Apology
Compensation
Other
Failed to deliver service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denis
Failed to deliver service
Denis
•
Had to book additional flights
Outcome Sought
Apology
Compensation
Other
Tickets not confirmed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thi
Tickets not confirmed
Thi
•
Emotional distress and financial burden
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
LastMinute.com
The best way to resolve an issue with LastMinute.com
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to LastMinute.com
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
LastMinute.com
We handle everything for you, get started for free.
How to contact
LastMinute.com
Phone
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Post
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Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to LastMinute.com
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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LastMinute.com
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