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My complaint was closed by Ajust.
—
Arlette
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Booking.com Complaints
The best way to resolve complaints with
Booking.com
Booking.com is a popular online platform that allows users to book accommodations worldwide. With a wide range of options, users can find hotels, apartments, and holiday rentals to suit their needs. While some customers have reported issues with customer service and cancellation policies, others have praised the convenience and competitive prices offered by the site.
COMPLAINTS SENT THROUGH AJUST
Other
Key mix-up and cleanliness
Unresolved
Sent
23/4/2024
Key mix-up and cleanliness
Arlette
•
April 23, 2024
Delay, inconvenience, disappointment
Outcome Sought
Apology
Compensation
Other
Other
Booking not confirmed. "technical error". Refund to be in 24 hrs. Then email ... 7 - 12 days or later refund to be given.
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernie
Booking not confirmed. "technical error". Refund to be in 24 hrs. Then email ... 7 - 12 days or later refund to be given.
Bernie
•
March 27, 2024
Lost booking and time.
Outcome Sought
Apology
Compensation
Other
Other
Multiple issues with apartment
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Multiple issues with apartment
David
•
March 20, 2024
Inconvenience and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Other
Booking mishap
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ani
Booking mishap
Ani
•
March 5, 2024
Left without booking, charged full amount, losing money due to currency exchange
Outcome Sought
Apology
Compensation
Other
Other
Cancelled flights
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David and Sylvia
Cancelled flights
David and Sylvia
•
February 28, 2024
Significant inconvenience, financial loss
Outcome Sought
Apology
Compensation
Other
Other
Refund and booking issue
Closed
13/12/2023
Sent
13/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Refund and booking issue
Fatima
•
December 13, 2023
Outcome Sought
Apology
Compensation
Other
Other
Cancelled flights
Closed
27/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Cancelled flights
David
•
November 27, 2023
Outcome Sought
Apology
Compensation
Other
Closed
14/3/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julio
Julio
•
Outcome Sought
Apology
Compensation
Other
Security breach during stay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chee
Security breach during stay
Chee
•
Significant distress and anxiety
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Booking.com
The best way to resolve an issue with Booking.com
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to Booking.com
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Booking.com
We handle everything for you, get started for free.
How to contact
Booking.com
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Booking.com
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
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Booking.com
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