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DoorDash is a food delivery service that connects customers with local restaurants. It offers a convenient way to order meals online and have them delivered to your doorstep. Customers can browse through a wide range of cuisines and menu options, and track their orders in real-time. Whilst some users have reported issues with delivery times and order accuracy, DoorDash continues to expand its network and improve its services to meet customer demands.

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COMPLAINTS SENT THROUGH AJUST

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My complaint was closed by Ajust.
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I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gary

Gary

On the 13th, 16th and 19th January 2024 I received emails form DoorDash informing me to use the code IMISSFOOD for 50% off my next order, up to $10. The terms for all emails state the "Offer valid through 19/1/24 23:59:59 AEST". I also received notifications via the app for the same code. I tried to use the code a few times but each time the message 'this code cannot be applied' showed. On the 19th January 2024, through the app, I contacted customer support to ask why the code wasn't working. I was told that the code had expired last year but, upon asking how as the email clearly stated the expiry was 19th January 2024, was replied that it couldn't be and the code was expired and then disconnected the chat. I reconnected to be put through to a different agent. At first, I was told "It seems like you are currently outside the geography where this promotion is provided." After asking how this can be possible as the emails were sent directly to me, as well as the app notifications. I was then told "the promo is not working any more, you will get promo, when it will be available for you." After pointing out the contradiction of already having been given the promo but not being available I was told when I place an order they can provide 'additional credits or compensation." But, also, that they weren't able to do this as I had not made an order in the past month. After asking, I was told that I would be given a credit after I made an order and all I had to do was contact customer support after I made the order and give the reference number 553978609 to the next agent, in order for the credit to be applied to my account. I immediately placed an order for $23.50 with Ozzie Kebabs Preston and, once that was confirmed, contacted customer support via the app. The agent I was put through to belligerently ignored the reference number and insisted that all they wanted was the promo code. After giving the screenshots of the email, including the part with the expiry for the code, the agent commented “I now understand why you were reluctant to give me the promo screen shot or the promo code’... I asked what were they trying to imply with that sort of question but it was ignored. All that they did say was that the promo had expired and they wouldn’t give credits for expired promos and then announced that they were closing the chat. Needless to say, at this point, I was quite annoyed at the rudeness I had been given so far, especially with the last agent. I tried to call the helpline to see if I could find better customer service there. The lady I spoke to (Maria, surname withheld) sounded helpful at the start but, after giving her the reference number and once she had a chance to get up-to-date, as I asked for the $10 credit to be applied, she just flat out said that she cannot give any credits and was about to end the call. I queried her on that and was told that there was no way her to be able to apply any credits. I asked to speak to her manager but she simply told me that he couldn’t apply the credits either. I then asked her to put me through to someone who could apply the credits, simply something that I had been promised. I was told that there was no one who could apply the credits! I was then offered to be put through to her manager. After a short time, the manager did call me (from 0272263872), only to begin the conversation by saying that he could not apply any credit. I asked him, if this was the case, in what way this could he provide a solution to the problem... Asking him if he was a customer being told this, would he find it satisfactory. This was ignored and he iterated that he could not apply any credits and promptly hung up with giving me a chance to say or ask anything further. I am quite disappointed with this whole interaction, finding the “customer support” is very lacking in any support in any way whatsoever… Not to mention the manner in which they didn’t deliver any support, especially making me feel like I was trying to do something wrong just for asking for a credit that I had been told by DoorDash I would receive! I would like to know what DoorDash would consider a suitable solution to this whole debacle (There is an amount of scepticism that DoorDash won’t even care to take this seriously, but I’m hoping that’s unfounded). What should have been a simple fix has turned into quite an ordeal for me, still causing me anxiety, stress and embarrassment every time I think about what I went through.

COMPLAINTS RESOLVED THROUGH AJUST

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I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gary

Gary

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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

DoorDash

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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