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Sendle
partners with Ajust

Sendle
Complaints

The best way to resolve complaints with
Sendle

Sendle is Australia's first 100% carbon neutral shipping service. They are focused on small business and according to their website, envision a world where small businesses can compete on a level playing field with the big guys. As a certified B Corporation, they strive to be a force for good.

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COMPLAINTS SENT THROUGH AJUST

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COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Sendle

The best way to resolve an issue with 

Sendle

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Prepared by
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Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.

How to complain to

Sendle

Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.

01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Sendle
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Sendle
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sendle
Phone
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Online
https://support.sendle.com/hc/en-au/requests/new
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In person
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Complaint Policy
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get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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