I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Had a problem with StarTrack? Send a complaint they can’t ignore.
Ajust helps you write it, send it, and make sure it reaches the right team fast.
80% Success
30X Faster
2X Better Results
StarTrack Complaints
The best way to resolve complaints with
StarTrack
StarTrack is a courier and freight delivery service in Australia that offers a range of logistics solutions for businesses and individuals. Established in 1974, it is a subsidiary of Australia Post and provides domestic and international shipping services, as well as warehousing and distribution solutions.
COMPLAINTS SENT THROUGH AJUST
Logistics
Failed delivery attempt
Unresolved
Sent
15/5/2024
Failed delivery attempt
Sean
•
May 15, 2024
Customer did not receive parcel
Outcome Sought
Apology
Compensation
Other
Logistics
Unadjusted credit for 6 months
Closed
7/6/2024
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kejal
Unadjusted credit for 6 months
Kejal
•
May 7, 2024
Financial loss, lack of response from account sales rep
Outcome Sought
Apology
Compensation
Other
Logistics
Delivery not made
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcos
Delivery not made
Marcos
•
April 2, 2024
Lost time and earnings
Outcome Sought
Apology
Compensation
Other
Forged Signatures by StarTrack Drivers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristian
Forged Signatures by StarTrack Drivers
Kristian
•
Outcome Sought
Apology
Compensation
Other
Non-delivery of parcel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Non-delivery of parcel
Jason
•
Significant stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Items not delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Items not delivered
Graeme
•
Inconvenience and extra travel
Outcome Sought
Apology
Compensation
Other
No notification received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
No notification received
Stephen
•
Unaware item was at post office
Outcome Sought
Apology
Compensation
Other
Logistics
Delivery not attempted
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amelia
Delivery not attempted
Amelia
•
Package not received on time
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
StarTrack
The best way to resolve an issue with StarTrack
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to StarTrack
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
StarTrack
We handle everything for you, get started for free.
How to contact
StarTrack
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to StarTrack
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
StarTrack
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
