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—
Lyn
Australia Post Complaints
The best way to resolve complaints with Australia Post
Australia Post is a national postal service provider in Australia. It offers a range of services including mail delivery, parcel delivery, and retail services. Some common complaints about Australia Post include delays in delivery, lost or damaged items, and difficulties in tracking packages.
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COMPLAINTS SENT THROUGH AJUST
Logistics
Failed delivery, inconvenience
Unresolved
Sent
13/6/2024
Failed delivery, inconvenience
Lyn
•
June 13, 2024
Had to take taxi, very annoying
Outcome Sought
Apology
Compensation
Other
Logistics
Receipt not issued
Closed
4/7/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Receipt not issued
Bernard
•
June 13, 2024
Treated rudely by operator
Outcome Sought
Apology
Compensation
Other
Logistics
Delivery delay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Delivery delay
Michelle
•
June 12, 2024
Possible punitive actions from nab
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Delayed delivery
John
•
June 9, 2024
Customer has not received parcel on time
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Delayed delivery
Lucy
•
June 8, 2024
Not received on time
Outcome Sought
Apology
Compensation
Other
Logistics
Closure time and accessibility
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Closure time and accessibility
Sandra
•
June 6, 2024
Difficulty in entry
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Delayed delivery
James
•
June 6, 2024
Medicine delayed, affecting sleep
Outcome Sought
Apology
Compensation
Other
Logistics
Mail pickup authorization issue
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Mail pickup authorization issue
Maria
•
June 5, 2024
Inconvenience, time wasted
Outcome Sought
Apology
Compensation
Other
Logistics
Scammed
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Scammed
David
•
June 4, 2024
Lost $16,000
Outcome Sought
Apology
Compensation
Other
Logistics
Undelivered birthday cards
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Undelivered birthday cards
Pamela
•
May 29, 2024
Recipients did not receive gifts
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Australia Post
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
Australia Post
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Australia Post
We handle everything for you, get started for free.
How to contact
Australia Post
Email
Available for Ajust members.
Complaint Policy
https://auspost.com.au/about-us/corporate-information/complaints-and-feedback
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Common issues related to
Australia Post
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Businesses like
Australia Post
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