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My complaint was closed by Ajust.
—
Michael
AusPost Complaints
The best way to resolve complaints with AusPost
AusPost is a postal service provider in Australia. It offers a range of services including mail delivery, parcel delivery, and retail services. Some common complaints about AusPost include delays in delivery, lost or damaged items, and difficulties in customer service.
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COMPLAINTS SENT THROUGH AJUST
Logistics
Damaged delivery
Closed
Sent
17/5/2024
Damaged delivery
Michael
•
May 17, 2024
Delayed replacement, frustration
Outcome Sought
Apology
Compensation
Other
Logistics
Wrong address delivery
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Wrong address delivery
David
•
April 26, 2024
Plants not received
Outcome Sought
Apology
Compensation
Other
Logistics
Sent to wrong address
Closed
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Sent to wrong address
Helen
•
April 22, 2024
Delay in receiving card
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Closed
28/12/2023
Sent
16/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alister Thomas
Delayed delivery
Alister Thomas
•
December 16, 2023
Outcome Sought
Apology
Compensation
Other
Logistics
Misplacement of documents
Closed
5/12/2023
Sent
5/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Misplacement of documents
Brian
•
December 5, 2023
Outcome Sought
Apology
Compensation
Other
Logistics
Lost parcel
Closed
12/11/2023
Sent
31/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaycee
Lost parcel
Kaycee
•
October 31, 2023
Outcome Sought
Apology
Compensation
Other
Logistics
Issue with delivery of prescription medication
Unresolved
Sent
24/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christina
Issue with delivery of prescription medication
Christina
•
October 24, 2023
Customer is worried about future issues
Outcome Sought
Apology
Compensation
Other
Logistics
Not registered legal papers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MAUREEN
Not registered legal papers
MAUREEN
•
Customer not happy
Outcome Sought
Apology
Compensation
Other
Logistics
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mike
Mike
•
Outcome Sought
Apology
Compensation
Other
Logistics
Closed
18/12/2023
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucille
Lucille
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
AusPost
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
AusPost
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
AusPost
We handle everything for you, get started for free.
How to contact
AusPost
Phone
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Post
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In person
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Email
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Complaint Policy
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Common issues related to
AusPost
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
AusPost
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
