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Couriers Please
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Couriers Please
Complaints

The best way to resolve complaints with
Couriers Please

Couriers Please is a courier service in Australia, offering domestic and international delivery solutions. With a wide network of couriers, they provide fast and reliable shipping options for businesses and individuals. Customers have occasionally expressed concerns about delivery delays and customer service response times.

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Couriers Please

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Couriers Please

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Couriers Please

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Couriers Please
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Logistics

Payment discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christopher
Payment discrepancy

Christopher

June 25, 2024

Delayed payment

Outcome Sought

Apology

Compensation

Other

Logistics

Failed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danny
Failed delivery

Danny

March 12, 2024

Missed work, delayed product

Outcome Sought

Apology

Compensation

Other

Logistics

Issue not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Issue not delivered

Rob

March 11, 2024

Outcome Sought

Apology

Compensation

Other

Logistics

Delivery to wrong location

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Delivery to wrong location

Peter

March 4, 2024

Package not delivered to correct address, upset receptionist

Outcome Sought

Apology

Compensation

Other

Logistics

Wrong address delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Wing Wan
Wrong address delivery

Wing Wan

February 13, 2024

Parcel not received

Outcome Sought

Apology

Compensation

Other

Logistics

Tracking and delivery issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alan
Tracking and delivery issues

Alan

February 8, 2024

Customer is frustrated and inconvenienced

Outcome Sought

Apology

Compensation

Other

Other

Not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
April
Not received

April

January 29, 2024

No contact, no money, no item

Outcome Sought

Apology

Compensation

Other

Logistics

Parcel not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie
Parcel not delivered

Julie

January 5, 2024

Customer has not received 5 parcels

Outcome Sought

Apology

Compensation

Other

Other

Delivery not attempted

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kieran
Delivery not attempted

Kieran

September 27, 2023

This is an incredible inconvenience and affects our small business and our customers with delays.

Outcome Sought

Apology

Compensation

Other

Logistics

Lazy couriers not ringing bell

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MARITSA
Lazy couriers not ringing bell

MARITSA

Inconvenience of not receiving parcels

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Couriers Please

To Listen

Live Campaign
Do you manage complaints for
Couriers Please
?
Logistics

Payment discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christopher

Christopher

June 25, 2024

Customer seeking payment for 2nd week worked from couriers please, only paid for 1 week, took 3 weeks to receive first payment.
Only paid for 1 of 2 weeks worked. Took 3 weeks to receive first week pay, havent received 2nd.
Logistics

Failed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danny

Danny

March 12, 2024

Customer upset with couriers please for failed delivery, incorrect address claim, wrong driver taking parcel, and delayed options for redelivery impacting work and event.
Parcel was scheduled for delivery and required a signature. I took time off work in order to meet the delivery which did not arrive. When I attempted to track the package on the Couriers Please website, it notified me that the delivery failed due to insufficient/incorrect address. I checked the address and it was correct - I have received mail and packages at this same address for years. Having contacted the company, I was initially told that there was a problem with the address. After further discussion, they admitted that the parcel had been taken by the wrong driver. I was then given 2 options, either collect the package myself from one of their depots or arrange for redelivery. Either option, I was told would take 2-3 business days. So now, I am looking at another day off work to meet this parcel and worse yet, receiving the goods late - this means that I will not have the product for the event that it was purchased for. Clearly this is of no concern to the courier company as they have been paid for the job - when or if the job is completed is of no consequence to them - the client has no choice but to wait and accept the poor service. No wonder Couriers Please uses a chat platform for customer contact and avoid over the phone interactions at all costs.
Logistics

Issue not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob

Rob

March 11, 2024

Customer complaint about couriers please, package collected but not delivered, unable to contact by phone, only computer bot available.
CPAFXLC19015108 collected 1/3/24 still not delivered no phone no to contact only computer bot
Logistics

Delivery to wrong location

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

March 4, 2024

Customer complaint about couriers please driver not delivering package to correct address, being rude to receptionist. requesting apology and no future deliveries by same driver.
Couriers Please driver did not deliver a package to my address today but delivered it to a place more convenient for him, which wasn'"t anywhere near our apartment. When our female receptionist pointed the error out to him, he rudely said "well, Im leaving it here anyway" and stomped out which was quite upset our lovely receptionist. the Connote number is CPCTA7Z0136882.Please do not let this rude individual deliver here again !! Regards Peter Wagstaff
Logistics

Wrong address delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Wing Wan

Wing Wan

February 13, 2024

Complaint about parcel delivered to wrong address, seeking apology from couriers please.
My parcel was delivered to the wrong address
Logistics

Tracking and delivery issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alan

Alan

February 8, 2024

Customer has multiple issues with tracking numbers, conflicting advice, misinformation, and lack of response from couriers please.
I have multiple issues with the fundamental lack of any tracking details and information for multiple tracking numbers these and other tracking numbers - Tracking Numbers-CPAFPQC0030510 and CPAFPQC0030511 through to 23 under the same consignment, conflicting advice provided to me regarding delivery of my consignment (one saying by cob Thursday 8 February, and one saying cob Friday 9 February), mis-information, misleading and totally conflicting information provided by your Live Chat team members Cath and Jen (at 10.05 and 10.20AM respectively this morning), and failure for any supervisor to call me to address and discuss the issues I raised during my Live Chat discussions, despite a firm commitment by your customer service officer Cath that this would occur and that she would arrange. I require a comprehensive answer that addresses ALL of the issues I have raised during my two live chats this morning 8 February, and a full transcript of both Live Chat discussion threads please, sent to my email address. I also require a telephone call response - today (8 February during business hours) - by a supervisor, as formally committed to by Couriers Please. I look forward to your early reply. I have attempted to write to Couriers Please on multiple occasions earlier today regarding issues I have with the above tracking numbers. I received an automated response at the time to confirm that I would receive an acknowledgement and a case number sent directly to my email address. To date, I have received no such acknowledgement. Please confirm urgently that (1) you have received my request to open a case, (2) details and acknowledgement of my case number, and (3) when I can expect a detailed and comprehensive response. I look forward to your early response. Many thanks,
Other

Not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
April

April

January 29, 2024

Customer is complaining about a delayed delivery from couriers please and the lack of communication and support from the company.
My delivery has not been received. It was due over a week ago and nothing. Attempted delivery, had an sms confirming this. But now it’s on hold and no contact to me I. Relation to what’s going on. To contact the company is extremely pathetic. The automated phone number just told me it’s on hold, it will be delivered soon. Then I got sent to their “chat” server where I got cut off and had to rejoin told it was out for delivery today. Nothing at home, again, still no contact from them they disconnected me from the chat after I complained that I wanted to speak to a human. So it’s way over a week, no contact, no money and no item. I’m pissed and I want to talk to human about it.
Logistics

Parcel not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie

Julie

January 5, 2024

Customer complains about missing parcels from couriers please, lack of communication, and possible theft by a driver.
I have 5 parcels which was suppose to be delivered by couriers please and they do not even come. I do not get card left in mail box and they keep telling I am either not home or my driveway is not excess able. Since October I have had 2 parcels go missing from kmart, one parcel from catch of the day. One as well from Pets direct Sydney now to day from myer Australia kmarts parcels says lost in transit, Catch of day says lost in transit, Pets direct asked them to deliver gain because they said my driveway is not able to be accessed. I have tried to no avail to get help from Couriers please there is not way to contact them the phone number just asks for parcel consignment number to no avail because it says unable to be delivered when i am home all day, if not someone is always here. I have not received 5 parcel's now to this date 5th of January 2024 I am sure there is either a driver who is stealing my items so much more to say but this is a stat of them being allowed to get way with being a delivery service and not leaving cards or my items thank you.
Other

Delivery not attempted

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kieran

Kieran

September 27, 2023

Complaint about Couriers Please regarding a failed delivery attempt and subsequent delivery to the wrong location.
Regarding CouriersPlease Delivery number: CPAQORZ2591218 We had been home all day. We receive a notification to say that the "delivery was attempted, but we were not home" Obviously this was not the case as we were 100% home. Either the driver was too lazy to find our door, or has simply lied. The parcels have clear instructions for successful delivery to our place. The original message indicated they would re-try delivery tomorrow, however we then received a 2nd message indicating it has been delivered to a drop-off location (a newsagent) in a different suburb. This has been a recurring theme with CouriersPlease - we a regular recipients of parcels & unfortunately CP is generally the deliverer which is beyond our choice/preference. I have requested that the driver re-collect the parcel from the Newsagent, and deliver it, however I have been told by online-support that this is not possible, and that if it is not collected within 3-5 days from the newsagent, it will be returned to sender. I am inclined to allow this, so it get re-delivered properly. I wonder why can they return it to the sender, but not to the correct address? I do not know! We will be engaging the sending company to follow up as well. I understand they have a corporate account with CP. Anyway - whatever you can do to assist will be appreciated.
Logistics

Lazy couriers not ringing bell

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MARITSA

MARITSA

Customer complains about couriers please not ringing the bell for parcel delivery despite always being home, seeking apology and resolution.
I live at Morningside, and every time I am to receive a parcel, your lazy couriers, never ring the bell to deliver or do they every leave a card letting us know they took the parcel to have picked up somewhere else.<br />THE MAIN ISSUE IS THAT WE ARE ALWAYS HOME, NO ONE LEAVES THE HOUSE, SO WHY DON'T THEY RING THE BELL?

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Logistics

Failed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danny
Failed delivery

Danny

March 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Logistics

Issue not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Issue not delivered

Rob

March 11, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Logistics

Delivery to wrong location

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Delivery to wrong location

Peter

March 4, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
April
Not received

April

January 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Logistics

Parcel not delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie
Parcel not delivered

Julie

January 5, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Delivery not attempted

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kieran
Delivery not attempted

Kieran

September 27, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Couriers Please

The best way to resolve an issue with 

Couriers Please

Quick Solutions
Prepared by
Couriers Please
WE SUGGEST

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.

How to complain to

Couriers Please

Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.

01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Couriers Please
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04
Fair and Free
Join our campaign to get
Couriers Please
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

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You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

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Is it better to complain through Ajust?

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