Had an issue with CouriersPlease? Get a real response.
To complain to CouriersPlease, call 1300 361 000 and select option 5, use the 24/7 Virtual Assistant, or submit the online enquiry form with your tracking number. CouriersPlease provides a reference number, may escalate to the Resolutions Team, and outlines external options through state fair trading agencies or the ACCC if unresolved.
How to submit a complaint with CouriersPlease
CouriersPlease provides several ways to lodge a complaint, with phone and online channels being the fastest.
You can submit a complaint with CouriersPlease by:
- Calling CouriersPlease Customer Service
You can lodge a complaint by calling 1300 361 000 (Monday to Friday, 8:30am–6:00pm AEST). Select option 5 for support, have your tracking number ready, and clearly explain the issue and the outcome you are seeking. - Using the online Virtual Assistant (chat)
Visit the CouriersPlease website and use the 24/7 Virtual Assistant available via the chat icon. The chatbot collects your details and forwards the enquiry to the support team, who usually follow up during business hours. - Submitting the online enquiry or complaint form
CouriersPlease also provides an online form where you can describe your complaint in writing. Be sure to include your parcel number and any supporting evidence, such as photos of damage. - Sending a written complaint by mail
If needed, you can send a formal written complaint to:
CouriersPlease Customer Care
25 Tomlinson Road
Welshpool WA 6106
CouriersPlease does not have walk-in customer service locations, so complaints must be lodged via phone or online channels. Always note any reference number provided so you can follow up if required.
Once your complaint is lodged, CouriersPlease assigns it to a customer service agent or case manager for investigation.
What typically happens next:
- Your complaint is acknowledged, often by email or phone, and a reference number is provided.
- A support team member reviews tracking data, depot records, and driver information.
- For delivery issues, the courier or local depot may be contacted.
- For damage claims, you may be asked to provide photos or insurance details.
- More complex matters may be escalated to the Resolutions Team or a supervisor.
Simple issues such as arranging a redelivery can be resolved quickly, sometimes on the same day. More complex cases, such as lost parcels or compensation claims, may take longer. CouriersPlease aims to acknowledge complaints within 7 days and resolve them within 30 days, although many are resolved sooner.
Common complaints against CouriersPlease
CouriersPlease customers most commonly report complaints involving:
- Parcels marked as delivered but not received.
- Lost or missing parcels during transit.
- Delivery attempts recorded when no delivery was made.
- Long delivery delays beyond the expected timeframe.
- Items arriving damaged or opened.
- Poor communication or difficulty contacting support.
- Being redirected back to the sender or retailer for resolution.
CouriersPlease complaints submitted through Ajust
I sent two packages with Couriers Please that were reported as delivered, but they never arrived. After raising a complaint about the lost packages, I was left stressed and chasing answers with no clear resolution. I expected reliable service, but instead I had to push for either delivery or financial recompense for items I was depending on. It was incredibly frustrating having to escalate something so basic. - Toni
My Couriers Please parcel was marked for delivery, but it never showed up, and correcting a simple address issue turned into a drawn-out complaint. I kept trying to get clarity, but the communication was poor and the AI assistant wasn’t helpful. Lodging a formal complaint felt like the only way to get confirmation that my package would actually be delivered properly. - Yanwyn
Couriers Please left my parcel outside in bad weather, even though there was a safe place available. I had to raise a complaint because the delivery put my items at risk of damage and showed a real lack of care. I rely on safe handling, and instead I was left anxious about whether my purchase would even survive being left exposed. - Danielle
I was charged by Couriers Please for six boxes, but only five were processed, and one box never arrived. After repeated follow-ups and delays, I had to lodge a complaint to push for a refund and an investigation into the missing parcel. Being overcharged and left without clear answers made the whole experience feel careless and unfair. - Zhou
How other consumers CouriersPlease complaints got resolved
A customer reported a parcel marked as delivered that was not received, and after investigation, CouriersPlease located the item at the wrong address and successfully delivered it to the correct location.
A customer waiting weeks for a delayed interstate delivery lodged a complaint, and after escalation to the resolutions team, the parcel was prioritised and delivered with an apology for the delay.
A damaged item complaint was supported by photos, and after coordination with the sender, the item was reimbursed through insurance and replaced for the customer.
If your complaint is not resolved through standard customer service, you can escalate it internally.
Escalation options include:
- Requesting review by a supervisor or case manager.
- Asking for the complaint to be escalated to the Resolutions Team.
- Following up by phone and referencing your complaint number.
If the parcel was purchased from a retailer, you can also escalate the issue to the sender, who may have more leverage with CouriersPlease to arrange a replacement or refund.
CouriersPlease is a private courier service and is not covered by the Postal Industry Ombudsman, which only applies to Australia Post and related services.
If your complaint remains unresolved, you can seek assistance from general consumer protection agencies such as your state’s fair trading or consumer affairs office. You can also report systemic issues to the Australian Competition & Consumer Commission (ACCC).
- CouriersPlease Help Centre & Virtual Assistant
https://support.couriersplease.com.au - CouriersPlease Contact Us
https://www.couriersplease.com.au/contact-us - CouriersPlease Customer Service Phone
https://www.couriersplease.com.au/contact-us
Phone: 1300 361 000 - CouriersPlease Online Enquiry Form
https://www.couriersplease.com.au/help-centre - Parcel Protect Claim Information
https://www.couriersplease.com.au/parcel-protect - ACCC – Report a Consumer Issue
https://www.accc.gov.au/consumers - NSW Fair Trading – Lodge a Complaint
https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
CouriersPlease Complaints FAQs
How do I contact CouriersPlease to lodge a complaint quickly?
CouriersPlease complaints can be lodged by phone on 1300 361 000 or through the 24/7 Virtual Assistant on their website. Calling during business hours (Monday to Friday, 8:30am–6:00pm AEST) and selecting option 5 is usually the fastest way to speak to support. Have your tracking number ready and clearly state the outcome you want, such as redelivery, investigation, or compensation. Online chat and enquiry forms are available if you prefer written communication.
How long does CouriersPlease take to respond to a complaint?
CouriersPlease aims to acknowledge complaints within 7 days and resolve them within 30 days. Simple delivery issues, such as arranging a redelivery, can sometimes be resolved the same day. More complex matters, including lost parcels or compensation claims, may require investigation of tracking data, depot records, or damage evidence, which can extend the timeframe. Always keep your complaint reference number so you can follow up if delays occur.
What are the most common CouriersPlease complaints?
Common CouriersPlease complaints include parcels marked as delivered but not received, lost parcels, delivery delays, and damaged items. Customers also report delivery attempts recorded when no one attended, difficulty contacting support, or being redirected back to the sender. If your parcel was purchased from a retailer, contacting the sender can sometimes speed up resolution, especially for replacements or refunds linked to damaged or missing items.
What can I do if CouriersPlease does not resolve my complaint?
If CouriersPlease does not resolve your complaint, you can request escalation to a supervisor or the Resolutions Team and follow up using your reference number. If the parcel was bought through a retailer, the sender may have stronger leverage to secure a replacement or refund. CouriersPlease is not covered by the Postal Industry Ombudsman, but you can contact your state fair trading body or report broader issues to the ACCC if needed.
You’ve done your part, now it’s time to hold CouriersPlease accountable.
Take the final step and submit a complaint that gets seen and responded to.