Couriers Please

Complaints

Parcel was scheduled for delivery and required a signature. I took time off work in order to meet the delivery which did not arrive. When I attempted to track the package on the Couriers Please website, it notified me that the delivery failed due to insufficient/incorrect address. I checked the address and it was correct - I have received mail and packages at this same address for years. Having contacted the company, I was initially told that there was a problem with the address. After further discussion, they admitted that the parcel had been taken by the wrong driver. I was then given 2 options, either collect the package myself from one of their depots or arrange for redelivery. Either option, I was told would take 2-3 business days. So now, I am looking at another day off work to meet this parcel and worse yet, receiving the goods late - this means that I will not have the product for the event that it was purchased for. Clearly this is of no concern to the courier company as they have been paid for the job - when or if the job is completed is of no consequence to them - the client has no choice but to wait and accept the poor service. No wonder Couriers Please uses a chat platform for customer contact and avoid over the phone interactions at all costs.

CPAFXLC19015108 collected 1/3/24 still not delivered no phone no to contact only computer bot

Couriers Please driver did not deliver a package to my address today but delivered it to a place more convenient for him, which wasn'"t anywhere near our apartment. When our female receptionist pointed the error out to him, he rudely said "well, Im leaving it here anyway" and stomped out which was quite upset our lovely receptionist. the Connote number is CPCTA7Z0136882.Please do not let this rude individual deliver here again !! Regards Peter Wagstaff

My parcel was delivered to the wrong address

I have multiple issues with the fundamental lack of any tracking details and information for multiple tracking numbers these and other tracking numbers - Tracking Numbers-CPAFPQC0030510 and CPAFPQC0030511 through to 23 under the same consignment, conflicting advice provided to me regarding delivery of my consignment (one saying by cob Thursday 8 February, and one saying cob Friday 9 February), mis-information, misleading and totally conflicting information provided by your Live Chat team members Cath and Jen (at 10.05 and 10.20AM respectively this morning), and failure for any supervisor to call me to address and discuss the issues I raised during my Live Chat discussions, despite a firm commitment by your customer service officer Cath that this would occur and that she would arrange. I require a comprehensive answer that addresses ALL of the issues I have raised during my two live chats this morning 8 February, and a full transcript of both Live Chat discussion threads please, sent to my email address. I also require a telephone call response - today (8 February during business hours) - by a supervisor, as formally committed to by Couriers Please. I look forward to your early reply. I have attempted to write to Couriers Please on multiple occasions earlier today regarding issues I have with the above tracking numbers. I received an automated response at the time to confirm that I would receive an acknowledgement and a case number sent directly to my email address. To date, I have received no such acknowledgement. Please confirm urgently that (1) you have received my request to open a case, (2) details and acknowledgement of my case number, and (3) when I can expect a detailed and comprehensive response. I look forward to your early response. Many thanks,

My delivery has not been received. It was due over a week ago and nothing. Attempted delivery, had an sms confirming this. But now it’s on hold and no contact to me I. Relation to what’s going on. To contact the company is extremely pathetic. The automated phone number just told me it’s on hold, it will be delivered soon. Then I got sent to their “chat” server where I got cut off and had to rejoin told it was out for delivery today. Nothing at home, again, still no contact from them they disconnected me from the chat after I complained that I wanted to speak to a human. So it’s way over a week, no contact, no money and no item. I’m pissed and I want to talk to human about it.

I have 5 parcels which was suppose to be delivered by couriers please and they do not even come. I do not get card left in mail box and they keep telling I am either not home or my driveway is not excess able. Since October I have had 2 parcels go missing from kmart, one parcel from catch of the day. One as well from Pets direct Sydney now to day from myer Australia kmarts parcels says lost in transit, Catch of day says lost in transit, Pets direct asked them to deliver gain because they said my driveway is not able to be accessed. I have tried to no avail to get help from Couriers please there is not way to contact them the phone number just asks for parcel consignment number to no avail because it says unable to be delivered when i am home all day, if not someone is always here. I have not received 5 parcel's now to this date 5th of January 2024 I am sure there is either a driver who is stealing my items so much more to say but this is a stat of them being allowed to get way with being a delivery service and not leaving cards or my items thank you.

Regarding CouriersPlease Delivery number: CPAQORZ2591218 We had been home all day. We receive a notification to say that the "delivery was attempted, but we were not home" Obviously this was not the case as we were 100% home. Either the driver was too lazy to find our door, or has simply lied. The parcels have clear instructions for successful delivery to our place. The original message indicated they would re-try delivery tomorrow, however we then received a 2nd message indicating it has been delivered to a drop-off location (a newsagent) in a different suburb. This has been a recurring theme with CouriersPlease - we a regular recipients of parcels & unfortunately CP is generally the deliverer which is beyond our choice/preference. I have requested that the driver re-collect the parcel from the Newsagent, and deliver it, however I have been told by online-support that this is not possible, and that if it is not collected within 3-5 days from the newsagent, it will be returned to sender. I am inclined to allow this, so it get re-delivered properly. I wonder why can they return it to the sender, but not to the correct address? I do not know! We will be engaging the sending company to follow up as well. I understand they have a corporate account with CP. Anyway - whatever you can do to assist will be appreciated.

I live at Morningside, and every time I am to receive a parcel, your lazy couriers, never ring the bell to deliver or do they every leave a card letting us know they took the parcel to have picked up somewhere else.<br />THE MAIN ISSUE IS THAT WE ARE ALWAYS HOME, NO ONE LEAVES THE HOUSE, SO WHY DON'T THEY RING THE BELL?