Need to contact

Rebel Sport

and make sure they reply?

Rebel Sport is one of Australia’s leading sports retailers, and they’ve built a reputation for providing friendly, accessible, and multi-channel customer support. You can reach the Rebel Customer Care Centre by phone at 1300 654 502 or through their online contact form and live webchat on rebelsport.com.au.

Their phone lines operate Monday to Friday, 8:00 AM – 6:00 PM AEDT, and Saturday, 9:00 AM – 5:00 PM AEDT. While call lines are closed on Sundays, Rebel keeps support open via live chat from 9:00 AM – 5:00 PM AEDT, making it easy to get help seven days a week.

Customers can also visit Rebel Sport stores nationwide for in-person assistance with purchases, returns, or product advice. Staff are well-trained in sports gear and after-sales service. You can even return online purchases in-store if you bring your receipt or order confirmation.

Rebel’s “no questions asked” approach to standard returns and their Price Match Guarantee reflect a customer-first mindset. While feedback is mixed across review platforms, most shoppers find Rebel staff helpful, transparent, and solution-focused.

Overall, Rebel Sport offers a reliable support experience — whether online, over the phone, or face-to-face in store.

Despite its strong reputation, Rebel Sport receives some recurring complaints from customers. The most common pain points include:

1. Shipping Delays & Delivery Problems
Many customers report delays on online orders, especially when using express delivery. Some were charged for next-day delivery but received orders days later. Courier partners like Winning Services have occasionally caused delivery confusion or tracking issues for bulky fitness equipment.

2. Online Stock & Order Glitches
A few shoppers experienced orders cancelled due to stock unavailability, even when items showed “in stock” online. Others encountered checkout errors where delivery or click-and-collect options weren’t available in metro areas.

3. Refunds & Return Difficulties
Rebel offers a 30-day return policy, but some customers found the refund process slower than expected. Issues like partial refunds or withheld shipping fees occasionally appear in reviews.

4. Warranty & Faulty Product Handling
Customers with faulty products (especially large equipment) reported delays in warranty assessments. Some described needing to follow up multiple times before receiving resolutions or replacements.

5. Customer Service Responsiveness
In-store staff often receive high praise, but call centre experiences vary. A few customers mention abrupt or slow responses during busy seasons or sale periods.

6. Miscellaneous Frustrations
Other issues include receiving marketing SMS after purchases, or minor in-store complaints such as limited bag options.

While these issues can be frustrating, most are resolved when customers follow up through the proper support channels. The key is persistence and knowing your rights. Rebel usually acts quickly once an issue is formally raised.

Rebel Sport offers several convenient ways to get help:

📞 Phone Support:
Call 1300 654 502 to speak directly with a representative.

• Hours: Monday–Friday 8 AM – 6 PM AEDT, Saturday 9 AM – 5 PM AEDT (closed Sunday).
  
  
• Ideal for: urgent issues, billing queries, delivery problems, or order changes.
  
  

💬 Live Chat (Webchat):
Access live chat via the Help Centre or Contact Us page on rebelsport.com.au.

• Hours: Monday–Friday 7 AM – 5 PM AEST, Saturday–Sunday 8 AM – 4 PM AEST.
  
  
• Best for: quick questions, price-match requests, or updates on returns.
  
  

📧 Email / Contact Form:
Use the online contact form or email customercare@rebelsport.com.au for non-urgent queries. Include your order number, date, and item details to get a faster response.

🏬 In-Store Assistance:
Visit your nearest Rebel Sport store for hands-on help with returns, exchanges, or product issues. Staff can also check stock at nearby stores or arrange replacements.

📱 Social Media Support:
Message or tag @rebelsport on Facebook or Instagram. While social media isn’t a formal support channel, it can sometimes help get faster attention for unresolved issues.

💡 Pro Tip:
Always keep your receipt or order confirmation, note down your case reference number, and follow up if you don’t hear back within 2 business days.

30-Day Returns: Rebel allows change-of-mind returns within 30 days for most items, both in-store and online. Items must be unused, in original packaging, and include proof of purchase. Some exclusions apply (e.g. underwear, socks, supplements, gift cards).

Refunds: Refunds are processed to the original payment method - typically within 1–2 business days after approval, though banks may take longer to post funds. Delivery fees are not refunded for change-of-mind returns, but they are if Rebel sent the wrong or faulty item.

Exchanges: In-store exchanges are immediate; online customers return items for refund and re-order. You can also exchange online purchases in-store.

Faulty Products & Warranties: Rebel complies with the Australian Consumer Law, offering refunds, repairs, or replacements for faulty or mis-described goods. For large or technical items, they may arrange inspection through service technicians. If the product is defective, Rebel covers freight and repair costs.

Order Changes & Cancellations: If you need to cancel or change an order, contact Rebel immediately. Once an order is processed or dispatched, cancellation may not be possible. Click & Collect orders have slightly more flexibility.

Price Match Guarantee: If you find the same item cheaper from another authorised Australian retailer, Rebel will match the price (and occasionally beat it). Simply show the competitor’s ad or send the link via chat or in-store.

Shipping & Delivery: Rebel offers free standard delivery on orders over $150, with express delivery available in select areas. Standard shipping typically takes 2–7 business days; express 1–3 days. Delivery partners include Australia Post, StarTrack, and Winning Services for bulky items.