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Had an issue with Linkt? Get a real response.
How to submit a complaint with Linkt
You can submit a complaint to Linkt through several official channels, depending on how quickly you want the issue addressed.
Ways to lodge a complaint with Linkt include:
- Customer Care (phone or online chat)
You can contact Linkt Customer Care via online chat, available 7:00am–10:00pm, seven days a week, or by calling 13 33 31 during business hours. If your issue has not been resolved through standard customer service, ask for it to be logged as a formal complaint. - Online complaint form
You can submit a written complaint using Linkt’s official online complaint form. This allows you to clearly explain the issue and ensures it is reviewed by the Customer Resolutions team. - Mail
Written complaints can be sent to:
Linkt Customer ResolutionsReply Paid 87288
Virginia BC QLD 4014
When submitting your complaint, include your account number or licence plate, details of the toll charges or issue, and the outcome you are seeking. Providing clear information upfront helps Linkt resolve complaints more efficiently.
Once a formal complaint is submitted, it is assigned to a member of Linkt’s Customer Resolutions team for review.
What typically happens next:
- You receive an acknowledgment, usually by email, and may be given a reference number.
- A dedicated resolutions specialist contacts you by phone or email to discuss the issue.
- You may be asked to provide supporting information, such as account records or vehicle details.
- Simple issues are often resolved within a few business days, while more complex matters may take longer.
- Linkt keeps you informed of progress and next steps throughout the investigation.
If an error is identified, such as incorrect toll charges or billing mistakes, Linkt will correct the issue and arrange refunds or fee reversals where appropriate. The goal is a fair and clear resolution, with communication maintained until the matter is finalised.
Common complaints against Linkt
Linkt complaints most commonly relate to the following issues:
- Incorrect toll charges or trips that do not belong to the customer.
- Unexpected account deductions or unexplained fees.
- Duplicate toll charges caused by system or licence plate recognition errors.
- Accounts being suspended or referred to debt collection over small unpaid balances.
- Long phone wait times or having to repeat the issue to multiple support agents.
- Difficulties using the Linkt app or website, including login or payment errors.
- Late fees applied because toll notices were not received on time.
Linkt complaints submitted through Ajust
I’ve been a Linkt customer for years and always had my tag installed, so I was confused seeing a 55 cent No Tag in Vehicle fee appear on most of my bills. It might seem small, but when it shows up consistently over time, it adds up. I just want clarity on why I’m being charged this fee when my tag has always been in the vehicle. - Chris
To complain to Linkt, contact Customer Care on 13 33 31 or submit the official online complaint form and ask for your issue to be logged as a formal complaint. Provide your account or licence plate details. This guide explains Customer Resolutions review, typical timeframes, and Tolling Customer Ombudsman escalation.
How other consumers Linkt complaints got resolved
A customer reported being charged for a toll road trip they did not take, and after providing vehicle evidence, Linkt confirmed a licence plate recognition error and reversed the incorrect charge.
A driver using both a rental vehicle and a personal Linkt account reported that toll charges were incorrectly billed to the rental company, and after multiple follow-ups, Linkt acknowledged the system error and reimbursed the additional fees.
A customer noticed funds deducted from their Linkt account without any corresponding toll trips, and after escalation to the Customer Resolutions team, Linkt corrected the account balance.
If your complaint is not resolved through standard channels, you can escalate the issue within Linkt.
Escalation options include:
- Requesting review by a senior member of the Customer Resolutions team.
- Asking for a case manager or supervisor to reassess the complaint.
- Submitting your complaint in writing if it was previously handled verbally.
If Linkt’s final response does not resolve the issue, you can escalate externally to an independent ombudsman.
If you are unable to resolve your complaint directly with Linkt, you can escalate the matter to the Tolling Customer Ombudsman (TCO).
The TCO is a free, independent dispute resolution service for toll road customers. It reviews complaints after customers have attempted to resolve them directly with toll operators like Linkt.
The TCO can investigate billing disputes, administrative errors, and complaint handling fairness, and Linkt has agreed to be bound by the Ombudsman’s determinations.
State consumer protection agencies may provide guidance for broader consumer law concerns, but individual toll disputes are primarily handled by the TCO.
- Linkt Complaints Information
https://www.linkt.com.au/help/complaints - Linkt Online Complaint Form
https://www.linkt.com.au/help/make-a-complaint - Linkt Contact Us
https://www.linkt.com.au/contact
Phone: 13 33 31 - Tolling Customer Ombudsman (TCO)
https://www.tollingombudsman.com.au
Phone: 1800 431 384 - Linkt Help & Support Centre
https://www.linkt.com.au/help
Linkt Complaints FAQs
How do I submit a formal complaint to Linkt so it actually gets reviewed?
Linkt accepts formal complaints through Customer Care, its online complaint form, or by mail to the Customer Resolutions team. If you contact Linkt by phone or online chat, ask for your issue to be logged as a formal complaint to ensure it is reviewed properly. For faster handling, include your account number or licence plate, clear details of the toll charges in dispute, and the outcome you want.
How long does Linkt take to resolve a complaint?
Linkt complaints are typically acknowledged quickly, and simple issues are often resolved within a few business days. After you submit a formal complaint, it is assigned to the Customer Resolutions team, who may contact you for more details. More complex billing disputes or toll charge investigations can take longer, but Linkt should keep you informed until the matter is finalised.
What are the most common complaints about Linkt toll charges?
The most common Linkt complaints involve incorrect toll charges, duplicate fees, unexpected account deductions, and licence plate recognition errors. Some customers also report late fees for toll notices not received, suspended accounts over small balances, or long phone wait times. If you notice unexplained deductions or trips that are not yours, gather your account records and vehicle details before lodging a formal complaint.
What can I do if Linkt doesn’t resolve my complaint?
If Linkt does not resolve your complaint, you can escalate it internally or contact the Tolling Customer Ombudsman (TCO). Start by requesting a senior review or case manager within Linkt’s Customer Resolutions team. If you receive a final response and still disagree, the TCO is a free, independent dispute resolution service that investigates toll billing disputes and administrative errors, and Linkt is bound by its determinations.
You’ve done your part, now it’s time to hold Linkt accountable.
Take the final step and submit a complaint that gets seen and responded to.