I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mandy
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Opticomm Complaints
The best way to resolve complaints with Opticomm
Opticomm is a leading Australian telecommunications company that specialises in providing high-speed internet and phone services to residential and business customers. With a focus on delivering reliable and efficient connections, Opticomm aims to address common complaints such as slow internet speeds, dropped calls, and unreliable service. Their extensive network infrastructure and commitment to customer satisfaction make them a trusted choice for reliable telecommunications solutions.
COMPLAINTS SENT THROUGH AJUST
Telco
No response for installation
Unresolved
Sent
11/6/2024
No response for installation
Mandy
•
June 11, 2024
No service despite request
Outcome Sought
Apology
Compensation
Other
Telco
Closed
24/6/2024
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Bernard
•
May 23, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Inconsistent internet connection
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Inconsistent internet connection
Maria
•
April 18, 2024
Internet down for hours, affecting work
Outcome Sought
Apology
Compensation
Other
Telco
Work order delay
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daxa
Work order delay
Daxa
•
April 17, 2024
Unable to use service
Outcome Sought
Apology
Compensation
Other
Telco
No support on weekends
Unresolved
Sent
23/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annari
No support on weekends
Annari
•
March 23, 2024
No internet access on weekends
Outcome Sought
Apology
Compensation
Other
Telco
Service not working
Closed
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Service not working
David
•
March 19, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Frequent internet cut-offs
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sedat
Frequent internet cut-offs
Sedat
•
February 29, 2024
Internet out for long hours
Outcome Sought
Apology
Compensation
Other
Telco
Opticom box not working
Closed
14/2/2024
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mahir
Opticom box not working
Mahir
•
February 4, 2024
Unable to connect to internet
Outcome Sought
Apology
Compensation
Other
Telco
Internet outage
Closed
26/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Madeline
Internet outage
Madeline
•
September 20, 2023
Unable to work or study from home
Outcome Sought
Apology
Compensation
Other
Service quality issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacqui
Service quality issue
Jacqui
•
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Opticomm
The best way to resolve an issue with Opticomm
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to Opticomm
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Opticomm
We handle everything for you, get started for free.
How to contact
Opticomm
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Opticomm
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like Opticomm
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
