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Fantastic Furniture
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Fantastic Furniture
Complaints

The best way to resolve complaints with
Fantastic Furniture

Fantastic Furniture is a well-known Australian furniture retailer offering a wide range of affordable and stylish furniture options. With numerous stores across the country, they provide customers with a convenient shopping experience. Some common complaints about Fantastic Furniture include delivery delays, customer service issues, and occasional product quality concerns. However, they strive to address these concerns promptly and ensure customer satisfaction.

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Fantastic Furniture

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Fantastic Furniture
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

No service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Scott
No service

Scott

July 19, 2024

Outcome Sought

Apology

Compensation

Other

Retail

Tax invoice not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Tax invoice not provided

Donna

June 14, 2024

Prevented from accessing chat

Outcome Sought

Apology

Compensation

Other

Retail

Internet connectivity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Internet connectivity

Paul

June 13, 2024

Unable to use internet properly

Outcome Sought

Apology

Compensation

Other

Retail

Delayed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Wayne
Delayed delivery

Wayne

June 10, 2024

Waiting for 3 months

Outcome Sought

Apology

Compensation

Other

Retail

No delivery options

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
No delivery options

Annette

June 9, 2024

Unable to purchase

Outcome Sought

Apology

Compensation

Other

Retail

Invoice not located

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracy
Invoice not located

Tracy

June 5, 2024

Unresolved payment

Outcome Sought

Apology

Compensation

Other

Retail

Misleading delivery charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeline Denise
Misleading delivery charges

Madeline Denise

May 20, 2024

Customer feels misled and unhappy

Outcome Sought

Apology

Compensation

Other

Retail

Delivery and customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Philip
Delivery and customer service

Philip

May 11, 2024

Inconvenience and rudeness

Outcome Sought

Apology

Compensation

Other

Retail

Missing legs, wrong color

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Missing legs, wrong color

Sharon

April 24, 2024

Lounge not as expected

Outcome Sought

Apology

Compensation

Other

Retail

Delayed delivery of office chair

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bhargav
Delayed delivery of office chair

Bhargav

April 23, 2024

Customer has not received the chair after 4 weeks

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Fantastic Furniture

To Listen

Live Campaign
Do you manage complaints for
Fantastic Furniture
?

No service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Scott

Scott

July 19, 2024

Customer received poor service at rockhampton store, staff ignored them, customer taking business elsewhere.
Hi, just now Friday july 19th July visited the Rockhampton store. I recently sold my house and have a lot of money to spend on refurbishing my new home. I entered the store and walked around 3 times with 4 staff members standing at the service desk talking and laughing with not one of them approaching me. Not great service at all. I left and I'm heading to smart. Lost my business.
Retail

Tax invoice not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna

Donna

June 14, 2024

Customer seeking apology and tax invoice from fantastic furniture, frustrated by unacknowledged request and chat service access denied.
I have made five separate requests for a tax invoice for an online purchase. The fifth customer service agent did not acknowledge my request and ended the online chat. They then prevented me from accessing the online chat service. I was not rude and have screenshots of the interaction.
Retail

Internet connectivity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul

Paul

June 13, 2024

Customer seeking resolution for undelivered product from darwin store after 10 weeks, requesting callback due to internet issues.
I can't use internet properly would like someone to call me back 043 1199500 regarding complaint about Darwin's store paid for product 10 weeks ago still have not received
Retail

Delayed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Wayne

Wayne

June 10, 2024

Customer unhappy with delayed delivery of mat from fantastic furniture, seeking refund and apology for poor service.
Ordered a large mat was told it would take about 2 months to get here after the 2 months checked to see where it was and was told that it was in Sydney and it would take another month to get here after another month rang and was told that it would be another month this was paid for in full I am not waiting for another month this is a very sorry service and can’t express my disappointment and will post a complaint on Facebook I’ll be in the shop at Currajong to get my money back that fantastic has had for 3 months tomorrow hope you can do something about your service as it will cost you dearly Wayne Pope 0459490930
Retail

No delivery options

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette

Annette

June 9, 2024

Customers frustrated with online furniture purchases from fantastic furniture, limited delivery options, and restricted post codes in queensland.
Why do you advertise online furniture l. Then customer finds out there is no click and collect or delivery to customers address? This situation is for numerous items you advertise . Told items are inly sold online. Why are certain post codes in Queensland restricted from purchasing from your stores???? Do you only cater to certain demographics?
Retail

Invoice not located

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracy

Tracy

June 5, 2024

Customer seeking assistance with missing invoice payment issue from fantastic furniture, unsatisfied with lack of resolution and unhelpful customer service.
I work for Anglicare and I recieved an invoice which has been paid, however Fantastic Furniture cannot locate this and has not been helpful in resolving this. Hoppers Crossing, Vic 3029
Retail

Misleading delivery charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeline Denise

Madeline Denise

May 20, 2024

Customer upset about unexpected delivery charge, feels misled and not transparent. considering complaint to accc, seeking compensation, unhappy with shopping experience.
Ref no 1374729 O/N 8880018127431 Charged $203 for delivery My complaint is that NOWHERE on your site does it state customer will be charged PER ITEM for Products not available for Fantastic Furniture itself. This is misleading and not transparent to the customer . Any website I have ordered from online ( eg Ikea ) states the delivery cost. Simple and clear. Considering making a complaint to ACCC. As a customer ordering online one would factor in the delivery costs to the price to see if adds up to good value! I would have reconsidered buying from your site had I known and understood the “real” cost I would expect compensation under the circumstances. I reported to customer care. He took it on board but said there was NOTHING he could do. I am not happy at all with this whole shopping experience with your company for the first and possibly last time.
Retail

Delivery and customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Philip

Philip

May 11, 2024

Customer seeks apology and assistance from fantastic furniture for rude delivery service and lack of cooperation with older and disabled customers.
As an older Australian with both me and my wife with disabilities I made sure that fantastic furniture would help with delivery of the new furniture by helping us move the existing sofa out of the way to put the new one in. The first problem is that they were supposed to arrive between 11.30am to 2.30pm this they not only could they do that. But they never told us that we’re running late. When they did come they were totally rude when asked if they could help us move the old sofa. They just dumped the new sofa in some place that suited them. What happened after that was far worse. When I phoned fantastic furniture. They told me that because they were seperate company they had nothing to do with how the delivery guys acted . This sounded so stupid to me. Regardless of whether they are a seperate company or not. If you are working for another company you stil have to comply to the company you are working for. The idea that fantastic furniture does not want to meet simple requirements of both older and disabled customers. Especially as what asked for was so simple and would have taken them no more than five or ten minutes. Regards Philip Ebbage
Retail

Missing legs, wrong color

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon

Sharon

April 24, 2024

Customer ordered chase lounge from fantastic furniture, received wrong color legs. multiple calls for replacement, poor communication, still waiting for chrome legs.
Ordered and paid for a Chase Lounge 31/10/23. When it arrived it only had 1 set of legs instead of 2 and wrong colour. Black instead of chrome. Still waiting for replacement for black legs. Several phone calls. No results. Given the run around. Always yes I'll order them. But appears never are. Can't even get manager to call me. Poor... No communication from the Launceston store. Just want the chrome legs to be replaced so my lounge looks as it should. Not bits and pieces.
Retail

Delayed delivery of office chair

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bhargav

Bhargav

April 23, 2024

Customer ordered office chair from geelong store, not received after 4 weeks. store unable to provide estimated timeline. requesting refund.
I have placed an order at Gelong store for mattress, office table and heath office chair (charcoal) on 24th March. I received the table and mattress on time, but office chair is still pending. It's been more than 4 weeks, but I haven't received my chair. Upon reaching out to store, I was promised to get it in a week's time since last 15 days. However, I still haven't received the chair after 4 weeks. I have called to the Geelong store manier times in last 2 weeks but they refused to provide any estimated timeline and probable solution. This is very unpleasant experience as Gelong store is still not sure when will I receive my product. I have personally verified that the product is available at the distribution centre for more than a week and it's also available in other stores. However, Geelong store is still not able to deliver the chair to me. Kindly advise your Geelong store to either deliver the product or process a refund to me ASAP. This is a very bad customer experience.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Tax invoice not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Tax invoice not provided

Donna

June 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

No delivery options

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
No delivery options

Annette

June 9, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Missing legs, wrong color

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Missing legs, wrong color

Sharon

April 24, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Delayed delivery of office chair

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bhargav
Delayed delivery of office chair

Bhargav

April 23, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dionne
Delivery delay

Dionne

March 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Fantastic Furniture

The best way to resolve an issue with 

Fantastic Furniture

Quick Solutions
Prepared by
Fantastic Furniture
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Fantastic Furniture

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Fantastic Furniture
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04
Fair and Free
Join our campaign to get
Fantastic Furniture
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

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