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Nick Scali
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Nick Scali
Complaints

The best way to resolve complaints with
Nick Scali

Nick Scali is a well-established Australian retailer offering a wide range of furniture options. With a focus on quality and style, they provide customers with a variety of choices for their home decor needs. From sofas and dining sets to bedroom furniture and accessories, Nick Scali Furniture aims to cater to diverse tastes and preferences.

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Nick Scali

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Nick Scali

Have a complaint? Click below to resolve your issue with
Nick Scali

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Nick Scali
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Rash from sofa

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Rash from sofa

John

November 21, 2023

Outcome Sought

Apology

Compensation

Other

Retail

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amy
Delivery delay

Amy

November 20, 2023

Outcome Sought

Apology

Compensation

Other

Retail

broken zipper

A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua
broken zipper

Joshua

October 2, 2023

Lounge cushion is unusable and sags because zipper can’t secure cushion.

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Nick Scali

To Listen

Live Campaign
Do you manage complaints for
Nick Scali
?
Retail

Rash from sofa

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

November 21, 2023

In October 2022 we bought a sofa from Nick Scali for $3,000 when downsizing from a house to a unit. Shortly after my wife developed a nasty rash on her leg{she often dozes on it]. Briefly after several visits to our GP it got to the stage where she spent 4 days in hospital. A susequent visit to a dermatologist;for some reason they rarely go into hospitals! came to the same conclusion as the others that it was caused by and anti fungal treatment commonly used in Chinese leather goods. Susequent approaches by myself and my son,who is a university professor, over the past 6 months to Scali's have been unsatisfactory or ignored. The only way she can sit on it now is with a plastic sheet and double blanket covering. Talk about the 'not fit for purpose ' clause in the buy invoice !
Retail

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amy

Amy

November 20, 2023

For the second time how, as we have massive details waiting for our first couch to arrive last year from 12 week wait to almost 28 weeks... Now they have us over barrel as we need to purchase a 2nd matching couch. they advertised on their website that this couch was in stock and delivery in 1 week. So in I went and of course it was the couch we wanted but not in the colour we wanted.. So I explained everything that had happened to the manager and that I was really reluctant to buy with nick scali but we needed the matching. the manager assured me that if would be 12 weeks, due for delivery 31st oct. 2 weeks before got a text message saying that couch will be arriving end of Nov. 2 weeks before that got another text message saying that it will be arriving early dec... I went into the store and spoke with the manager on Thursday 15th nov and all he said was he needed to look into it and would get back to me Monday... Monday close of business and I still have not heard from anyone.
Retail

broken zipper

A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua

Joshua

October 2, 2023

Complaint about broken zipper on lounge purchased from Nick Scali 3 years ago. Seeking $200 compensation.
Purchased a lounge for approx $1500. It was purchased 3 years ago. Zipper is broken. Asked for it to be fixed. Nick Scali said it wasn’t their problem. The zipper should last longer than 3 years.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Rash from sofa

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Rash from sofa

John

November 21, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amy
Delivery delay

Amy

November 20, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

broken zipper

A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joshua
broken zipper

Joshua

October 2, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Nick Scali

The best way to resolve an issue with 

Nick Scali

Quick Solutions
Prepared by
Nick Scali
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Nick Scali

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Nick Scali
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Nick Scali
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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