Need to contact

Shaver Shop

and make sure they reply?

Shaver Shop is one of Australia’s top personal grooming retailers, offering support through phone, email, online forms, and more than 100 nationwide stores. Customers can contact the team via 1300 SHAVER (1300 742 837) or support@shavershop.com.au, or submit enquiries through the website.

Many shoppers praise Shaver Shop’s in-store staff for strong product knowledge and friendly service. While online reviews are mixed, particularly regarding delays or communication gaps, Shaver Shop is known for being approachable and supportive whether you shop online or face-to-face.

Customers commonly report:

Shipping Delays & Fulfilment Issues — Slow delivery, stock errors, and cancelled orders.

‍Return & Refund Difficulties — Occasionally being directed to manufacturers for faults, strict change-of-mind rules, or delayed cancellations.

‍Product Condition Concerns — Items arriving with damaged boxes or missing booklets.

‍Warranty Support Challenges — Being told to contact manufacturers for warranty claims rather than the retailer assisting.

‍Customer Service Communication — Slow email replies, dismissive in-store interactions, or delays in refund processing.

‍Billing & Payment Problems — Occasional duplicate charges or slow release of pending payment holds.

Many customers still report very positive experiences — particularly with in-store returns, testing, and quick exchanges.

📞 Phone (Fastest Option)
Call 1300 SHAVER (1300 742 837), Monday–Friday, 9am–5pm AEST.

📧 Email Support
Email support@shavershop.com.au for order issues, faulty items, or detailed enquiries.

📝 Online Contact Form
Use the “Contact Us” form on the Shaver Shop website.

🏬 In-Store Support
Visit any Shaver Shop store nationwide for returns, exchanges, warranty assistance, or product advice. Bring proof of purchase.

📱 Social Media
You can message Shaver Shop via Facebook for acknowledgement (they will typically redirect you to official support channels).

21-Day Change-of-Mind Returns
Products must be unopened, unused, and in original condition with proof of purchase.

Faulty Product & Warranty Rights
Consumers are entitled to repair, replacement, or refund depending on the severity of the fault, under Australian Consumer Law.

Refund Processing
Refunds are issued to the original payment method and generally take 5–10 business days once inspected. In-store returns may be processed immediately.

Order Cancellations
Orders can sometimes be cancelled before dispatch by calling immediately; otherwise you must wait for delivery and return the product.

Price Match Policy
Shaver Shop may match competitor prices for identical in-stock items from major Australian retailers when proof is provided.

Shipping
Free standard delivery for orders over $70 and free express shipping over $99. Delivery times are typically 3–7 days.

In-store vs Online Purchases
Online purchases can be returned in-store, in-store purchases must be returned to a physical store.