Need to contact Shaver Shop and make sure they reply?
Shaver Shop customer support overview
Shaver Shop is one of Australia’s top personal grooming retailers, offering support through phone, email, online forms, and more than 100 nationwide stores. Customers can contact the team via 1300 SHAVER (1300 742 837) or support@shavershop.com.au, or submit enquiries through the website.
Many shoppers praise Shaver Shop’s in-store staff for strong product knowledge and friendly service. While online reviews are mixed, particularly regarding delays or communication gaps, Shaver Shop is known for being approachable and supportive whether you shop online or face-to-face.
Common Shaver Shop customer issues and complaints
Customers commonly report:
Shipping Delays & Fulfilment Issues — Slow delivery, stock errors, and cancelled orders.
Return & Refund Difficulties — Occasionally being directed to manufacturers for faults, strict change-of-mind rules, or delayed cancellations.
Product Condition Concerns — Items arriving with damaged boxes or missing booklets.
Warranty Support Challenges — Being told to contact manufacturers for warranty claims rather than the retailer assisting.
Customer Service Communication — Slow email replies, dismissive in-store interactions, or delays in refund processing.
Billing & Payment Problems — Occasional duplicate charges or slow release of pending payment holds.
Many customers still report very positive experiences — particularly with in-store returns, testing, and quick exchanges.
How to contact Shaver Shop customer support
📞 Phone (Fastest Option)
Call 1300 SHAVER (1300 742 837), Monday–Friday, 9am–5pm AEST.
📧 Email Support
Email support@shavershop.com.au for order issues, faulty items, or detailed enquiries.
📝 Online Contact Form
Use the “Contact Us” form on the Shaver Shop website.
🏬 In-Store Support
Visit any Shaver Shop store nationwide for returns, exchanges, warranty assistance, or product advice. Bring proof of purchase.
📱 Social Media
You can message Shaver Shop via Facebook for acknowledgement (they will typically redirect you to official support channels).
Shaver Shop key customer policies: refunds, returns, cancellations and more
21-Day Change-of-Mind Returns
Products must be unopened, unused, and in original condition with proof of purchase.
Faulty Product & Warranty Rights
Consumers are entitled to repair, replacement, or refund depending on the severity of the fault, under Australian Consumer Law.
Refund Processing
Refunds are issued to the original payment method and generally take 5–10 business days once inspected. In-store returns may be processed immediately.
Order Cancellations
Orders can sometimes be cancelled before dispatch by calling immediately; otherwise you must wait for delivery and return the product.
Price Match Policy
Shaver Shop may match competitor prices for identical in-stock items from major Australian retailers when proof is provided.
Shipping
Free standard delivery for orders over $70 and free express shipping over $99. Delivery times are typically 3–7 days.
In-store vs Online Purchases
Online purchases can be returned in-store, in-store purchases must be returned to a physical store.
Shaver Shop complaints submitted through Ajust
I contacted Shaver Shop because my refund has been dragging on for months. I bought a hair straightener at The Glen in March, returned it a few days later because it wasn’t powerful enough, and by July I still hadn’t received my money back. I’ve gone in, emailed, and spoken with head office and the store manager, but I keep getting the same vague promise that it’ll be in my account soon. The worst moment was when the manager laughed at how upset I was. - Shaghayegh
Recent experiences with Shaver Shop customer service
Customers report helpful, knowledgeable in-store staff who guide purchases and resolve faults quickly.
Some report instances of refund delays, particularly for uncollected Click & Collect orders.
Official Shaver Shop Customer Service Links & Contact Information
- Customer Service Contact Page
https://www.shavershop.com.au/contact-us - Store Locator (Find your nearest store)
https://www.shavershop.com.au/stores - Returns & Exchanges Policy
https://www.shavershop.com.au/returns-exchanges - Terms & Conditions / Terms of Sale
https://www.shavershop.com.au/terms-and-conditions - Help Centre / Delivery FAQs
https://www.shavershop.com.au/delivery - Official Facebook Page
https://www.facebook.com/shavershop
Shaver Shop Contact FAQs
What’s the fastest way to contact Shaver Shop customer support about an online order or delivery problem?
Shaver Shop customer support is fastest by phone on 1300 SHAVER (1300 742 837) Monday to Friday, 9am–5pm AEST. Calling is best for urgent issues like order cancellations before dispatch, shipping delays, or payment problems. If you need a written trail, email support@shavershop.com.au or use the online Contact Us form and include your order number and the outcome you want.
What is Shaver Shop’s change-of-mind returns policy, and can I return an online order in-store?
Shaver Shop change-of-mind returns are available within 21 days, but the product must be unopened, unused, and in original condition with proof of purchase. Online purchases can be returned in-store, which is often the simplest way to avoid delays and get help immediately. If you bought in-store, you’ll generally need to return to a physical store rather than posting it back.
How do Shaver Shop refunds work, and how long should I expect to wait?
Shaver Shop refunds are returned to the original payment method and typically take 5–10 business days once the return is inspected. In-store returns may be processed immediately, which can make the overall timeline shorter. If you’re waiting on a refund for a Click & Collect order that wasn’t collected, it can take extra follow-up, so contact support with your order details and ask for confirmation of the refund status.
If my shaver or grooming product is faulty, do I deal with Shaver Shop or the manufacturer for warranty?
Shaver Shop can assist with faulty products and warranty support under Australian Consumer Law, even if a manufacturer warranty also applies. Some customers report being directed to manufacturers, so it helps to clearly state you are seeking a retailer remedy for a fault and provide proof of purchase plus photos or video. If you want the quickest assessment, visit a store with the product, or email support@shavershop.com.au with full details.
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