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Supercheap Auto

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Supercheap Auto provides multiple ways to access customer support, including a national Customer Care phone line, live chat, email support, and in-store assistance across Australia. You can reach their Customer Care by calling 1300 175 010, available Monday–Friday (8am–6pm AEST) and Saturday (9am–5pm). They also offer a live chat feature on their website during similar hours for quick queries. If your query isn't urgent, email them directly at customercare@supercheapauto.com.au or onlinesales@supercheapauto.com.au, and you’ll usually get a reply within one business day.

While customers appreciate the convenience and accessibility of in-store assistance, online reviews show varied satisfaction levels. On Trustpilot, Supercheap Auto holds a low rating, primarily due to slow response times and support issues. Conversely, in-store interactions frequently receive praise, with staff described as knowledgeable and helpful.

The most common frustrations experienced by Supercheap Auto customers revolve around online orders and after-sales support. Top complaints include:

• Delayed deliveries and missing items, often worsened by inadequate communication.
  
  
• Slow refund processing and complicated return procedures, especially for faulty products.
  
  
• Stock inaccuracies, leading to customer frustration when items are unavailable despite being advertised as in-stock.
  
  
• Limited assistance from staff beyond basic policy, particularly when customers require minor assistance, such as jump-starting a vehicle.
  
  

One review highlighted a customer who waited weeks without response regarding missing tools from their order. A consumer report noted only around 14% of customers had their issues fully resolved via phone, leading many to visit stores or escalate their concerns.

You can reach Supercheap Auto customer support through the following options:

1. Phone: Call 1300 175 010 (available 7am–6pm weekdays, 8am–5pm weekends AEST). Have your order or account information ready.

2. Live Chat: Access the “Chat” feature on Supercheap Auto’s website during their operating hours (typically 8am–6pm Mon–Fri, 9am–5pm Sat–Sun AEST). Ideal for quick, simple resolutions.

3. Email: Send your queries to customercare@supercheapauto.com.au or onlinesales@supercheapauto.com.au, or use the Help Centre form for email inquiries.

4. In-Store: Visit your nearest Supercheap Auto store for instant help with purchases, refunds, exchanges, or warranty checks. Use their Store Locator online to find a nearby location.

5. Social Media: Although less formal, you can reach out via Facebook or Twitter for simpler inquiries or initial responses. Complex issues typically require phone or email follow-up.

Pro tip: For urgent issues, use phone, live chat, or in-store visits instead of email to speed up resolution.

Returns & Refunds

Supercheap Auto offers a generous 30-day change-of-mind return policy. Products must be unused, in original condition with packaging, and accompanied by proof of purchase. In-store returns are free and typically the quickest option. For online returns, you can use free parcel drop-offs or mail the items back (fees may apply). Refunds take about 14 days once items are received, credited back to your original payment method.

Order Cancellations

Act swiftly to cancel orders via the “Cancel My Order” option online or call Customer Care before dispatch. Successfully cancelled orders receive a full refund without cancellation fees. Once dispatched, you’ll need to process a return.

Warranty & Guarantees

Supercheap Auto provides guarantees aligned with Australian Consumer Law. You're entitled to replacements, repairs, or refunds for faulty items. Manufacturer warranties are supported, and warranty claims can be processed in-store or through Customer Care.

Price Beat Guarantee

Find a lower price elsewhere? Supercheap Auto promises to beat competitor prices for identical items. Provide proof in-store or via live chat to activate their Price Beat Guarantee (typically 5–10% lower than competitor prices). Exclusions apply (e.g., clearance sales).

Shipping & Delivery

Online orders over $130 qualify for free standard shipping to most areas. Delivery times vary (metro: a few days; remote: longer). Free Click & Collect is available for quicker local pickup, usually within 1–2 hours.

Payment Refunds

Refunds are issued back to your original payment method. Proof of purchase is required; lost receipts can sometimes be retrieved via membership or credit card transactions.