Trying to cancel Supercheap Auto? Avoid the runaround.
Can you cancel your Supercheap Auto subscription? Check eligibility and conditions
Supercheap Auto clearly defines when orders can be cancelled:
- Online Orders:
You can cancel if your order hasn't yet been dispatched. Once shipped or prepared for Click & Collect, cancellations are no longer possible. - Click & Collect Orders:
If not collected within 14 business days, the order auto-cancels, and a full refund is processed automatically. - Club Plus Membership:
Membership can be cancelled anytime by contacting customer service. Ensure cancellation before renewal to avoid charges. - Lay-by Arrangements:
You can terminate lay-bys anytime, subject to small fees as outlined in the terms.
How to cancel a Supercheap Auto subscription, service or order
Follow these straightforward steps to cancel your Supercheap Auto order or service:
- Online Order Cancellation:
Contact the Customer Care team immediately via:
- Live Chat on the Supercheap Auto website
- Phone: 1300 175 010 (Mon–Fri 8am–6pm, Sat 9am–5pm AEST)
- Live Chat on the Supercheap Auto website
- Provide your order number for quick processing.
- Click & Collect Orders:
Orders auto-cancel after 14 business days if not picked up. Informing the store beforehand is courteous but optional. - Club Plus Membership Cancellation:
Contact Customer Service directly by phone or online enquiry form to cancel your membership. - Lay-by Cancellation:
Visit or call the store where your lay-by is set up. Cancellations incur small fees as per terms.
Always ask for email confirmation when cancelling to keep a clear record.
How long does a Supercheap Auto cancellation take?
Cancellation timing is essential at Supercheap Auto:
- Online Orders:
Act quickly, usually within hours of ordering, before receiving dispatch confirmation. - Click & Collect:
You have up to 14 business days before the order auto-cancels and refunds automatically. - Membership (Club Plus):
Cancel membership before the renewal date to avoid automatic renewal fees. - Lay-by Orders:
Can be cancelled anytime within the 90-day lay-by period.
Prompt cancellation ensures a smooth refund and avoids unwanted charges or delays.
Supercheap Auto cancellation fees and final charges – what to expect
Supercheap Auto’s cancellation fees are minimal and clearly defined:
- Online Orders:
Usually, no cancellation fees. Occasionally, a $10 administration fee could apply if cancellation occurs after significant processing, but this fee is rarely enforced. - Lay-by Orders:
Cancellation incurs a $5 termination fee, and the initial $2 setup fee is non-refundable. - Club Plus Membership:
No cancellation fees, but membership fees already paid are not refunded. - Shipping Costs:
If you refuse delivery or return an item after dispatch due to change of mind, you may incur shipping costs.
Always confirm if any fee applies when requesting cancellation to avoid surprises.
Supercheap Auto cases submitted through Ajust
I ordered parts from Supercheap Auto expecting them in time for a project, but the delivery kept getting pushed back with no updates. The delay threw off my entire schedule and left me feeling frustrated and ignored. It’s not right to be left in the dark when you’ve paid upfront. - Tan
I was counting on Supercheap Auto to deliver my brake rotors before my rego expired, but the delay left my car off the road for days. No updates, no real support, just stress and inconvenience. Having to chase answers made the whole experience even worse. - Brent
I paid for both front and rear brake pads and only received half the order. Two weeks later I was still waiting with my car stuck on the hoist. I could have gone elsewhere and had it sorted within days, but instead I was left stranded and frustrated. - Timothy
My son’s radiator order was promised in a week, but when we checked, the store admitted they couldn’t even get the part. We wouldn’t have known if we hadn’t chased them ourselves. The lack of communication made the whole situation incredibly frustrating. - Jodie
Consumer experiences with Supercheap Auto cancellations
Easy Online Cancellation: Customers who acted promptly to cancel online orders before dispatch reported quick refunds within days, appreciating the efficient service.
Click & Collect Simplicity: Customers noted hassle-free automatic cancellations and refunds after not picking up Click & Collect orders within two weeks.
Store-Level Frustrations: Some customers experienced difficulties cancelling orders at specific stores, emphasising the importance of using central customer service channels like live chat or phone.
Supercheap Auto Cancellation FAQs
Can I cancel a Supercheap Auto online order after it’s been dispatched?
You can only cancel a Supercheap Auto online order if it hasn’t been dispatched. Once shipped, you’ll need to request a return instead. Acting quickly avoids extra fees and ensures a smooth refund, so always check your order status and contact Customer Care immediately if you want to cancel.
How do I cancel my Supercheap Auto Club Plus membership?
You can cancel your Supercheap Auto Club Plus membership anytime by contacting Customer Service before your renewal date. Cancelling early prevents unwanted renewal charges, and while no cancellation fees apply, membership fees already paid are non-refundable. Always request an email confirmation to keep a clear record.
What happens if I don’t pick up my Supercheap Auto Click & Collect order?
If you don’t collect your Supercheap Auto Click & Collect order within 14 business days, it automatically cancels and you receive a full refund. Letting the store know is polite but not required, and you’ll avoid being charged for uncollected items.
Are there cancellation fees for Supercheap Auto orders or lay-bys?
Most Supercheap Auto cancellations are free, but lay-by cancellations incur a $5 fee, and the $2 setup fee is non-refundable. Online orders rarely attract fees, though a $10 admin fee may apply if processing is already advanced. Always confirm with Customer Care to avoid unexpected charges.
Tried to cancel but Supercheap Auto made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.