Tried to complain to

Supercheap Auto

but got ignored? We’ll help you escalate it.

The quickest ways to submit your complaint to Supercheap Auto include:

• Phone Hotline: Call Supercheap Auto’s Customer Care Centre at 1300 175 010 (Mon–Fri 8am–6pm AEST, Sat 9am–5pm AEST). Have purchase details or Club membership number handy.
  
  
• Online Live Chat: Available on the Supercheap Auto website during standard business hours (Mon–Fri 8am–6pm, Sat–Sun 9am–5pm). Ideal for immediate, text-based assistance.
  
  
• Email or Web Form: Submit a detailed written complaint through the Contact Us page, choosing the appropriate topic (“Feedback/Complaint”). Alternatively, email directly at customercare@supercheapauto.com.au. Responses typically arrive within one business day.
  
  
• In-Store: Visit the Supercheap Auto store involved in your complaint and speak directly with a Store Manager or supervisor. Many issues can be resolved immediately in-store.
  
  
• Special Hotlines:
  
  
  • Warranty and Spare Parts: +61 7 3482 7500
    
    
  • Trade Account Issues: 1300 787 570
• Social Media: Reach out via Supercheap Auto’s Facebook or Twitter pages. Staff will usually direct you towards formal support channels.
  
  

For fastest results, start with the hotline or live chat. For documented communication, use email or the online form.

Upon submitting your complaint, the following steps typically occur:

• Initial Response: Customer Care representatives attempt immediate resolution or escalate to specialist teams if necessary. Simple issues (like refunds or exchanges) often resolve quickly.
  
  
• Follow-Up: Written complaints typically receive acknowledgment within 24 hours. If investigation is needed, the representative will provide estimated timelines.
  
  
• Resolution Process: Depending on your issue, resolutions can include refunds, replacements, or repairs. For warranty issues, you might need product assessment.
  
  
• Timelines: Most straightforward complaints resolve within a few days. Complex issues (e.g., warranty assessments) may take longer, but regular updates are provided.
  
  
• Escalation: If unresolved initially, your complaint moves to supervisors or the corporate Customer Relations team, who can offer solutions like goodwill gestures or policy exceptions.
  

Supercheap Auto aims to handle complaints swiftly, courteously, and fairly, maintaining a strong focus on customer satisfaction and loyalty.

Customers frequently report these common issues:

• Online Ordering Issues: Stock inaccuracies, delayed shipments, or complicated price-match approvals causing frustration.
  
  
• Product Quality and Faults: Warranty claims for defective items (like car batteries or dashcams) sometimes involve delays or miscommunications with manufacturers.
  
  
• Customer Service Experience: Issues such as long hold times, delayed callbacks, or inconsistent staff assistance. While most experiences are positive, these complaints arise regularly.
  
  
• Returns and Refunds: Challenges in processing returns or refunds promptly, especially without proof of purchase, leading to customer dissatisfaction.
  
  
• Pricing & Promotions: Confusion around promotional prices not honoured at checkout or difficulties with executing the price-match guarantee.
  
  
• Membership & Account Issues: Occasional complaints about Club Plus loyalty points or account credits not being applied promptly.
  

Recognising these common complaints can help you clearly present your issue, leading to quicker resolutions by Supercheap Auto.